My philips player froze on the philips screen. it didn't make to the gogear screen and does the same after resetting.

The repair procedure described on the manufacturer's web page must solve the problem:

http://www.p4c.philips.com/cgi-bin/dcbint/cpindex.pl?ctn=SA5285%2F37&dct=FAQ&faqview=1&new_tmpl=1&refdisplay=PAV_GENERAL_HANGUP_1&refnr=0073626&scy=US&slg=AEN

Good luck!
Thanks,
gylacz

I have had this happen a few times. Try putting a pin in the reset hole. This worked every time for me, plus I didn't lose any data from it, which I thought I would.

Hi,

Please follow the below steps and check if that resolves the issue:

1. Press down on and hold the "Power" button on your Philips GoGear MP3 player.
   
2. Press down on and hold the "Volume Up" button on your Philips GoGear MP3 player. Continue to hold both of these buttons down for three consecutive seconds. The MP3 player will turn itself off.
3. Press and hold "Power" until your Philips GoGear MP3 player turns itself back on. Your GoGear will no longer be frozen and you can use it as normal.

If you require further assistance then please revert back.

Regards

Anand Gupta

how to fix a philips 8gb

1 On your computer, select Start >
Programs > Philips Digital Audio Player
> Aria Device Manager > Philips Device
Manager to launch the Philips Device
Manager.
2 Turn off GoGear Aria before you
continue.
3 Press and hold the volume button
while you connect GoGear Aria to your
computer.
4 Keep holding the key until the Philips
Device Manager acknowledges GoGear
Aria and enters the recovery mode.
5 On the computer, click the Repair
button and follow the instructions of the
Philips Device Manager to complete the
recovery process.
6 When the recovery is completed,
disconnect GoGear Aria from your
computer.
7 Restart GoGear Aria.

The full manual is found here: http://www.p4c.philips.com/files/s/sa1ara16k_17/sa1ara16k_17_dfu_aen.pdf

It's not broken.
You have to upgrade the firmware on the GoGear to resolve the issue.
The instructions and files that you need are on Philips website.

-Tha Mp3 Doctor

this is james again my email is [email protected] mine is 8gb the name is philips it is going to a white screen it will not let me acsses the music it turns on to a white screen thanks......James Boggs

Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently.

-Tha Mp3 Doctor

Reset button will turn it off (actually, volume + plus play at the same time, I believe will reset it). - if the problem persists, then go to www.usasupport.philips.com and upgrade the firmware for your GoGear. Windows Media Player 11 will cause intermittent freezing on this device.

Make sure you back up all songs on the GoGear before attempting this solution.

1) Back up all files on the GoGear
2) Open up Philips Device Manager (Start --> All Programs --> Philips)
3) Click on the Repair Tab, and look for a msg that says connect the player while holding the volume + button
4) Disconnect the GoGear from the computer and turn the GoGear off - hold in the volume + button and continue to hold it as you reconnect the GoGear to the computer; after holding the volume + button for up to 20 or 30 seconds, a window will open up saying that your device is being repaired (now you can let go of the volume + button); after the repair is successfully complete, your GoGear will be good as new

Now you can do the firmware upgrade that will prevent this problem from occuring in the future. Open up Philips Device Manager and click the Update tab. This problem was caused because most GoGear's were designed for Windows XP with Media Player 10 (which is no longer the latest standard).