Question about Hotpoint HSS25IFMCC / HSS25IFMWW Side by Side Refrigerator

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Is there a heating element in freezer?

Is there a heating element at the bottom of the freezer? I see an orange glow behind the inner wall and hear water sizzling as it drips.

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Hello, Yes there is a heating element in the back of the freezer. This is the defrost heater which kicks on every so offten to defrost the evaporator. Please feel free to comment again if you have any further questions. Mike

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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Ge profile bottom freezer model # PGSS5NFXA SS. Got up this morning and freezer thawing. pulleD back panel cleaned the condenser fins with compressed air. runs fun but can't get the temp to fall past


Hi and thanks for using fixya!

This could be any one of 3 problems on this french door GE refrigerator. So lets trouble shoot.

First let me say the most common problem (95% of the time) on this model refrigerator and other GE models like this one is caused by the main control board pt # WR55X10956. I'll leave a link below where you can purchase parts.

1st, (unplug unit) , pull the freezer door out and look on the back wall. (all cold air in fridge comes from the freezer behind the back wall.) Is there a snowy frosty ice build up on the back wall? If so, you have a defrost problem. In this case, remove the freezer drawers, take all food out and remove the back wall (usually 1/4 inch nut driver needed). Also look where the evaporator fan is (vents in middle-top) and you'll see a picture of flat-head screw driver. You'll need to insert screwdriver where it tells you to and pry off vent. Once you have back wall off you'll need to defrost any ice you see. After that you will notice a glass heating element at bottom with one wire connected on both sides. unplug those wires and test element for continuity. Around 0 is good. If you don't have continuity then the heating element is bad. pt# WR51X10094 Link to parts site below. Next, test the thermostat, round-cylinder thing, width of a quarter attached to the evaporator coils (usually at top right and has two wires connected to it, one yellow, one orange). You test this just like the heating element. No continuity means it's bad. pt# WR50X10069. If both test good (and most of the time they do) then you'll need to replace the control board listed above.

Here is link where you can purchase parts listed above. They have good shipping and good return policy.
Appliance Parts

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This is from the GE Appliance "Knowledge Database" Web site:

Refrigerator - Explanation Of Red Glow

In a no frost refrigerator, the defrost timer activates defrost heaters in the evaporator section (rear of freezer) which heat up and melt the frost off the evaporator coils. This process lasts for approximately 25-45 minutes and usually happens up to twice a day.

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