Question about Gateway GM5620 PC Desktop

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I took my gateway gt5620 in because it would shut down by itself. It would restart. They took the graphics card out and it worked for a while. Now it is doing the shut down again. I took the side panel off and all of the fans are running. But with the side open it didn't shut down. I put the side back on and it shut down in a few minutes. I think the power supply is weak and by taking the graphics card out they took a load off of the power supply which helped for a little while. Should I replace the power supply.

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  • dick_titus Oct 01, 2009

    I took the side off and put a small fan blowing inside the case. It shut down like always. I felt of all of the heat sinks and none were hot. I put the side back on the case and put the portable fan on the power supply air intake. It still shut down. Felt of all of the heat sinks, none were hot. When it shuts down the cpu fan goes into a higher speed than normal and stays on after the computer is shut down. When the power is turned off to the computer the fan stops.

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Sounds like an overheating problem. May want to remove the processor and check the heat sink material. While you have it out you can clean the fan and the heat sink. Make sure your air flow isnt blocked in any way and neaten up the cables if necessary. You could also consider adding another fan.

Posted on Oct 01, 2009

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It is most likely that you will need a more powerful power supply.

Posted on Oct 01, 2009

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Since instslling 8400 gs graphics card click on windows shut down it does then it reboots like you pushed the restart botton any ideas


It sounds like your machine is suffering from what is known as a "Panic." Don't worry, it is no reason for you to panic. What seems to be happening is that when you select "Shut Down," Windows instructs the graphics card and the software that controls it (called a "driver") to shut itself down. In the event that the graphics card fails or the "drivers" that control it fail, Windows crashes and the only way it knows to deal with that is to restart the machine. It is coincidence that whatever is causing this crash is a result of the shutdown procedure.

Here are some steps you can take to fix it:
Update your graphics drivers: Windows XP
32bit: Windows Vista, Windows 7
64bit: Windows Vista, Windows 7
If you don't know 32bit or 64bit, you are probably using 32bit

If that doesn't fix it then it is likely a problem with the card itself.
  • Try removing and reinserting the card. Make sure that the connector is seated completely.
  • Make sure that there is little or no dust in the fan. Heat can cause many issued in computer components. Use a can of compressed air to clean it out.
  • If all else fails, try to return the graphics card to your retailer if it has been under 30-days and you have a receipt. You may also attempt to contact PNY and see if it is eligible for warranty replacement through them.
If you cannot get a replacement through your retailer or PNY, see if you have a friend or co-worker that can loan you a graphics card temporarily. We are going to confirm a hardware issue before I instruct you to commit to purchasing a new graphics card.
  • Remove your graphics card
  • Install the borrowed graphics card
  • Restart your computer and then replicate the cause for the problem (selecting "Shut Down")
  • If the symptom remains (it reboots instead of shutting down), then the graphics card hardware is not the problem.
  • If the symptom is resolved (the computer shuts down instead of restarting), then your graphics card is faulty and needs to be replaced.

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Do i have a slot (agp slot?) on my gt5620 computer? Iam trying to install a ati graphics card


Hi there,

Your computer is too resent to have an AGP port. They used that on earlier generation.

What you have on your board is a PCI Express x16 to add a more powerfull graphic card it will be the longest port usually the first on top.

Beware that on computer like those make shure that the power supply can take the load of the new graphic card.

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Sounds like a graphics card problem. If your using a card, try the onboard graphics by removing the card and test the response. You may need a new card or send it back under warranty.

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Irsetup.exe active cpu 99% and when shut down pc restart


It should have deleted itself after you installed your driver.

The file IRSETUP.EXE is not adware. It is actually part of the extremely common Setup Factory 6.0 installer builder product by Indigo Rose Software (www.indigorose.com). It is extracted to a temp folder when running a setup.exe created by Setup Factory 6.0 and used to handle the main installation tasks. It is deleted at the end of the installation process or at the next system reboot at the latest.

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Hi ,

Many has this problem.
1. The main reason behind this problem is that your system is experiencing "system failure".

To overcome this problem,
First Go to start->right click my computer->click the advanced tab, go down to startup and recovery-> uncheck the "automatically restart" box.

Now your computer will not restart while experiencing the "system failure". Instead of the restart you will get an error message which can help you diagnose the source of this problem .

2. The other reason may be the power supply(SMPS). Make sure that sufficient power is provided for all the parts of the CPU.
For eg: If you are having any high end graphics card, that will consume more power and there are chances that the power supply will get educd to other parts.
So make sure you have SMPS( power supply) sufficient enough. Also you can try with higher power SMPS.

3. It may also be due to the heat produced that you might want to look into that, check in the bios setting for you temperature right after the computer shuts down. You might need a better heatsink or more fans in your case.

4. It might also because of virus ,so try an updated antivirus and scan your system.

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sounds like a graphics card failing

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if so try a graphics card in there see if that helps it

also if you could borrow a monitor and see if that helps

its either one or the other and is a process of elimination

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You need to uninstall the graphic drivers for the card and install new ones from the makers site.

This can be done in device manager by right clicking in the display adapter and then uninstall. Then reboot and install the new up to date ones. Sounds like the ones you have in now are damaged or corrupt.

Doesnt explain the slowdown though sorry :(

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