Question about AT&T BlackBerry Curve 8310 Cell Phone - Red

2 Answers

How do I reload an operating system? I have the Desktop manager, but I don't know how to reload the system. My blackberry is unresponsive to the keyboard.

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  • lesleyajohns Oct 01, 2009

    Hi Digritz, thanks for the suggestion... I'm a real novice tho. I'm not sure where I download the operating system from. Is an operating system different from a desktop manager, cause this seems to be the only download I can find.


  • lesleyajohns Oct 01, 2009

    Hi Digritz, thanks so much for helping me... I'm finding this whole thing so frustrating, but I feel like you are helping me get closer to the solution.

    My next question is this, the Blackberry Curve 8330 use which desktop manager? I downloaded one, but I'm guessing it was the wrong one, because I think it was the latest (v. 5.0). It gives a list of desktop managers from 3.5 - 5.0, and I'm not sure which version I require, and I don't want to get it wrong this time.





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To start a new operating system install, you'll need your BlackBerry, an Internet-connected PC, a USB cable and about an hour and half of free time—50 minutes or an hour for the upgrade process and 30 minutes or catch-up time afterwards. Mac users beware: RIM doesn't currently offer the BlackBerry Desktop Manager software for Apple computers; however, industrious Mac owners running Parallels and who have a copy of Windows have been able to upgrade their BlackBerrys via Macs, though the process can be a bit clumsy.
If you've got all the necessary tools listed above, the BlackBerry OS install process should be a breeze. Let's get started.

copy and paste the link below in your internet address bar for directions on how to install the sofware:

1) Download New BlackBerry OS Software
First things first, you'll want to download the new BlackBerry OS and save it to your PC. To determine what OS version you're currently running, click the Options icon on your BlackBerry home screen and select About. Your OS version will be listed as a series of numbers after a lowercase V (v4.2.2.184) on the first screen. You can also employ the Help Me screen shortcut to determine your current OS version by hitting ALT, SHIFT and the letter H.

Current BlackBerry Operatin System Software Version To obtain the latest operating system for your BlackBerry device, first check your wireless carrier's website. This is the best way to get official RIM OS software. Your carrier may ask you to login to download the software, so you might need to create an online account if you haven't already done so. Once logged in, locate the system upgrades section, check to see if there's an OS version that's more recent than the one you're currently running, and if so, download and save it to your PC's desktop.

Save the latest BBOS onto your Windows-powered computer
If you decide to download and install an unofficial version of the BlackBerry OS, you should beware that you're doing so at your own risk. Beta operating systems are not officially released for good reason: They're often full of bugs and could potentially void your warranty or worse, render your BlackBerry unusable. (Read, "How to Reload the Operating System on a Nuked BlackBerry," if you ever find yourself with a bricked 'Berry. If you do decide to install unofficial software and it's from a carrier that isn't your own, you should be sure to ditch the software's vendor XML file before beginning installation. To do so, open your PC's Program Files > Common Files > Research In Motion > AppLoader and then delete the Vendor file, which is in XML format. If you don't delete the other vendor's file, the software won't be able to install the software on your carrier-locked device. You can visit's OS4.5 Beta forum for discussion and help should you run into issues.

2) Download and Install the Latest BlackBerry Desktop Manager Software
Next you should ensure that your PC is running the latest version of the BlackBerry Desktop Manager, which is v4.5.
To check which version of Desktop Manager you currently have, you should launch the program via Windows Start menu > All Programs > BlackBerry > Desktop Manager. Then click the Help tab on the main screen and choose About BlackBerry Desktop Manager. The software version will be listed on the General tab.
BlackBerry Desktop Manager version 4.5
If you're not running Desktop Manager v4.5, visit RIM's site and download and install the latest version of the software.

3) Prepare for New OS By Noting Apps, Services or Setting That Could be Affected
Installing a New BlackBerry OS will return some of your custom settings to the default options and may require you to log back into and unlock certain applications. For instance, your font family, font style and size will revert to default settings after the OS install, so you may want to go into Options > Screen/Keyboard settings to make note of your custom settings.
Many third-party apps will also require you to reenter your user name and password, so you may want to make note of which apps require a login and make sure you've access to the necessary information. For example, your Viigo RSS reader will prompt you for login information the first time you try to use it, as will Facebook for BlackBerry, your Twitter client and the Flickr app. I also noticed that the color of my jazzy new CrackBerry launcher changed from orange to cyan…
It's a good idea to switch back to an official RIM theme if you're using a third-party option, at least at first, because some features of non-official themes won't work properly on the new OS.
And it's worth noting that applications are meant to run on specific OS version so they may not work at all after you upgrade. The Freedom Universal Bluetooth Keyboard, which I reviewed for CrackBerry in May, functions along with an application that will only work on BlackBerry OS v4.0 through v4.2.

4) Open New BlackBerry OS and Begin Installation
After you've prepared for the changes that come along with a new BlackBerry OS, you'll want to begin the installation process. First, close all related applications and services on your PC and launch the .exe file. Choose Run and select the appropriate setup language.
The InstallShield Wizard for BlackBerry will then appear. You should click Next and then on the following screen choose the country in which you're currently located. Accept the terms of service and hit "Next" again. When the install process is complete, the program will ask you if you want to start the BlackBerry Desktop software. Fill in the check box next to this option and then hit "Finish."

Install OS4.5 onto your computer
When the Desktop Manager software opens, plug your device into the PC via USB cord. (If for some reason, the desktop manager software does not launch after a few minutes, go to your Windows Start menu > All Programs > BlackBerry > Desktop Manager.) You'll then see a dialogue box that tells you it's searching for device application updates and a few seconds later another box will appear asking if you want to install the available upgrades. Click Update Now and a summary page will appear detailing the specific applications that will be affected.
From there, hit the Options tab beneath the Data Preservation and Device Backup heading and ensure that the Backup Device Data Automatically During the Installation Process box is checked. Then hit OK.
You can also click on the Advanced tab on the right side of the Desktop Manager screen to add or update applications that weren't included in the default list. For instance, if you deleted your BlackBerry Messenger app in the past but now want it back, you can hit Advanced and fill in the check box next to BlackBerry Messenger and the program will be installed along with your new OS.
Application Loader Updates Page
Finally, you should click Next again, and you'll see an Application Loader summary page that explains how your device will need to be wirelessly activated and registered with your carrier after the new OS is installed—don't fret, this should happen automatically—and provides a brief summary of the installation process. Hit Finish, grab a frosty beverage and/or good book and sit back and relax while you're new OS is installed. As mentioned above, this may take awhile so don't worry if the progress bar seems to be sticking on the "Connecting to the Device" stage—one of the final steps in the upgrade process.

Posted on Oct 01, 2009

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First you need to download and install the on your PC the latest OS for your device. Make sure it's the correct OS for your 8310 and not for 8300. Make sure that the software has been installed on the PC.

Normally it should prompt you with an executable file to after the download is complete.
Once that is completed navigate to C:\Program Files\Common Files\Research In Motion\AppLoader on the PC and delete it. If you can't find it just do a search of the hard drive for "vendor.xml" file and delete it that way.
Now connect your device and enter your password if prompted.

Open up Desktop Manager and make sure that it has reqognized that there is an upgrade available for your device. If it hasn't then it may be an issue with the download and installation on the PC. Also make sure you deleted the vendor.xml file and that there is no other OS on the PC that wasn't uninstalled.
If everything is working and the "Loader Wizard" has completed examining the current configuration then the "Device Application Selection" screen should appear. You can add or subtract the applications you want here.

After this the DM will prompt you through the final steps.

Alternate method.
After you have connected the device to the computer navigate to C:\Program Files\Common Files\Research In Motion\AppLoader on the PC. Locate the folder and double click the executable icon called Loader and then click Next button.
The Application Loader Wizard should appear with the Communication Port Selection and your PIN.
The Loader Wizard will read the device and your computer for the OS and the menu screen for application selection will open.
From here it should be the same as the first method.

If you are having any problems wiping the device download and use BBSAK.

If your having problems or are unclear about anything here please let me know and I'll try and help. Good luck

Posted on Oct 01, 2009

  • david mcclellan
    david mcclellan Oct 01, 2009

    Yes the "Desktop Manager" is the software used by your PC to manager the various programs that run on the device. It is what you use to add or remove the applications and for updates.
    The "Operating System" is the program that allows you to access and control those applications on the device.

    However that's a secondary function. The primary function is accessing your specific service provider's wireless system. Each service provider tailors the OS to meet their needs. So you need to go to their web site in order to get the appropriate version of the OS. The Desktop Manager" should take it from their.
    If you have any problems finding the OS just respond with your provider's information and I'll try and talk or rather type you through it.



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1 Answer

I have a blackberry curve 8520 and i guess i typed my password wrong and it locked on me. Now it just says reload software 513, i downloaded the blackberry desktop manager and made sure my blackberry was...

Your BB has suffered a major software failure and the operating system is corrupted. It happened to my Storm 2 a while back.

You need to reload the OS from scratch. Please see here for the guidance I followed last time.

Note that there is a risk of making your BB permanently irrecoverable, but you don't really have any other choice. If you pay someone else then they'll just give you the same warning.

Jul 22, 2011 | RIM BlackBerry Storm 9530 Smartphone

1 Answer

Well my phone will not turn on and it says reload software:552

You can try updating your phone's operating system.Download the latest Desktop Manager here Plug your phone into your computer by USB and the Desktop Manager should automatically start the update process. I believe Blackberry OS is up to version 6 now.

Mar 01, 2011 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Phone turns into a white screen with hourglass in the middle then shuts off. happens several times a day.

Hi it is because the BlackBerry Pearl 8100 smartphone cannot initialize the BlackBerry Device Software or there is a corrupt operating system file.
To resolve this issue, reload the BlackBerry Device Software on the BlackBerry Pearl 8100 smartphone.
To perform an installation of the BlackBerry Device Software using BlackBerry Desktop Manager version 4.5 to 5.0, perform the following steps:
1) Open BlackBerry Desktop Manager. 2) Connect the BlackBerry smartphone to the computer and open the BlackBerry Desktop Manager. 3) Double-click Application Loader.
4) Click Start under Update Software to start the installation process.
5) Type your BlackBerry smartphone password, if prompted, and click OK.
6) Select Options under Device Software Options.
7) Select the check boxes next to the names of the applications to be loaded, and then click Next.
8) Click OK > Next > Finish.
9) When the process has completed, the message The loading operation was successful will appear.
10) Click Close to return to the BlackBerry Desktop Manager.
I hope this information will be helpful to you.

Nov 21, 2009 | RIM BlackBerry Pearl 8100

1 Answer

Hello how do I slove the jum error 513 and phone will not reset

For this you need to reload the operating system by using desktop manager,Application loader

Take a back up and follow these steps:If you are unable to contact your service provider, follow the following steps:-

1) Click the Blackberry Device and desktop software link.
2) Click the Download Blackberry Device and Desktop software link.
3) Select the appropriate software from the drop-down list and click on Next.
4) Click the Download link and reload the software using desktop manager

I Hope this information helps

Nov 07, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

Blackberry Curve wont turn on - alternates between spinning hourglass and black screen with a solid red light :(

wes2010-600x62.jpg .service_links_digg { margin-left:8px; display:block; } .twit_block { margin-left:5px; } BlackBerry 101: How to Reload the Operating System on a Nuked BlackBerry
By Kevin Michaluk | 18 Dec 2007 13:02 | speech-bubble.gif 567 comments bb101mascot.jpg
Good Afternoon Class! I’ve been a bit slack in my BlackBerry 101 lectures as of late – I blame the Smartphone Round Robin, all the Contests we’ve been running on the site and the busy Holiday Season. My apologies! This will be the last 101 lecture of the year… but we’ll be back in 2008 bigger and better than ever.
Today’s lecture isn’t really a “newbie” topic, but it’s one that I wanted to cover because in the past three weeks I’ve gone through it half a dozen times and that is Reloading the Operating System on a BlackBerry that’s totally “Nuked”. I’m not sure if nuked is the technically appropriate word for it (I also use one that starts with an F and ends in an ED and has a CK in the middle), but it is how I refer to a BlackBerry that is stuck in a permanent reboot cycle and is completely, completely unusable. With a Nuked Berry, essentially the device turns on (red LED comes on for a few seconds), then you see the white screen with the hourglass of death, and then the display shuts off, the device shuts off, a few seconds go by and then it starts up and does the same thing again and again and again (it’ll do it for hours if you let it).
Over the past year I have arrived at this Nuked Berry scenario a few different ways: from installing a BlackBerry theme that wasn’t appropriate for my device/OS version; from installing beta software that was majorily glitchy; and one time during an OS upgrade the installation failed (I think I had too many apps installed and the device ran out of memory when trying to reload the backed-up apps). And while a “battery pull” works for solving most of little glitches that may occur when using your BlackBerry from day to day, that’s not the case with a Nuked BlackBerry.
The GOOD NEWS is that this problem likely won't affect you unless you're out and about looking for trouble and you can always fix a Nuked Berry (at least from my experience!). You just need to know a couple of little tricks and have 45 minutes of free time…

The Nuked Berry Problem

The fundamental problem with the Nuked Berry scenario is that because the device is stuck in a permanent reboot sequence or loop, when you attach it your computer via USB cable it simply connects and disconnects over and over and over again (you’ll just keep hearing that USB detected/unplugged noise) as the BlackBerry turns on/off. This makes using the BlackBerry Desktop Manager software to reload your OS impossible as the device is only detected for a couple of seconds before the device shuts off (and is now undetected). With pulling your BlackBerry’s battery doing nothing to solve the problem and it being impossible to establish a link to your desktop, at this point if you called your carrier for support there’s a chance they’ll tell you your BlackBerry is broken and that it’s time for a new one. To me that’s not a bad thing (what’s better than getting a new BlackBerry?!)


Before reloading the operating system on a Nuked BlackBerry, you need to make sure you have taken care of some basics:
  • you are using a Windows Computer
  • have BlackBerry Desktop Manager installed
  • have the BlackBerry Operating System you want to install/reload onto your Nuked BlackBerry installed
You can download the latest version of BlackBerry Desktop Manager (version 4.3) from the website, and you can find the latest Operating System available for your device from your Carrier’s website.
Keep in mind that during this process you don’t necessarily have to reload the same version of the OS that’s currently running on your Nuked BlackBerry.

Any 3rd party applications you have installed on your BlackBerry will be lost. This install gives you a clean slate, which is a heck of a lot better than a Nuked Berry. So once you’re up to speed, you will have to install all your favorite apps once again. The following process doesn't just work for Nuked BlackBerrys. You can also use it to clean the slate/reload/update the OS on a BlackBerry that's in fine working order.

Then follow this link for a step by step process with pictures.

Oct 20, 2009 | AT&T Blackberry Curve 8300 Smartphone

1 Answer

Reloading operating system on BB Curve

How I get start. Blackberry masan ger

Sep 30, 2009 | Cell Phones

1 Answer

I was trying to upgrade my software on my new blackberry nextel but the entire software was wiped off and now i get a message saying reload software 507. please help

507 means your phone thinks it has no operating system on it.
you need install Desktop Manager. then connect bb. open application loader from DM -> install OS to your phone
PS:must remove vendor.xml in Program files on computer. Dwonload the DM from this link: Or go to your provider's website and download it from there. And read this link: Click on this link or copy and paste the complete link into your browser.
If I could be of further assistance, let me know. If this helps or solves the issue, please rate it.
Thanks, Joe

Jun 22, 2009 | RIM BlackBerry 7290

1 Answer

My Blackberry Curve 8310 has white screen with 507..plz help

You have no operating system on the phone. You will need to download desktop manager from Blackberry and then reload the operating system for your phone from the service provider.

Jun 16, 2009 | RIM BlackBerry Curve 8310 Smartphone

1 Answer

I have a 507 error code

507 means no operating system found. You will need to reload the OS.  Device may require a clean wipe and re-install of the OS.

The 507 error means that the operating system is no longer on the device. Any data on the device is gone, too. You won't be able to retrieve it unless you have a backup.

You will need to reload the operating system on to the device. You will need the Desktop Manager program, along with the BlackBerry handheld device software.

You can find the Desktop Manager program here:

You can find the lastest BlackBerry handheld device software from your carrier's site. A list of them is here:

And you can follow these instructions for upgrading your operating system:

If I could be of further assistance, let me know. Otherwise, please rate this. Thanks, Joe

Apr 24, 2009 | RIM BlackBerry 7290

1 Answer

Reload software 513 error

After typing an incorrect password ten times and restarting the BlackBerry smartphone, the following error appears:JVM 513
All of the data and applications on the BlackBerry smartphone have been deleted and The BlackBerry® Device Software must be reloaded on to the BlackBerry smartphone (Due to the Java Virtual Machine (JVM) error, the BlackBerry smartphone will not show a Connected state in the BlackBerry® Desktop Manager. Proceed to reload the BlackBerry Device Software using the Application Loader)
To perform a clean installation of the BlackBerry Device Software using BlackBerry Desktop Manager 4.5 and 4.6, perform the following steps:
1) Connect the BlackBerry smartphone to the computer and open BlackBerry Desktop Manager.
2) Double-click Application Loader.
3) Click Add/Remove Applications.
4) Type your BlackBerry smartphone password and click OK.
5) Select the check boxes next to the names of the applications you want to load.
6) Click Settings, and then select the check boxes beside Delete all application data and Erase all currently installed applications.
7) Click OK.
8) Click Next > Finish
9) When the process has completed, the message The loading operation was successful will appear. Click Main Menu to return to BlackBerry Desktop Manager.

Apr 10, 2009 | RIM BlackBerry Pearl Flip 8220 Cellular...

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