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I have a xerox copier, the XL2140. I had a new drum unit installed, but the machine keeps telling me that I need a new cartridge. I just put a brand new one in. Is there a restart code, or what should I do?

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Posted on Jan 02, 2017

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SOURCE: Xerox Docuprint C1618 Colour Laser

Are you certain you have typed the right model number? I can't find a Xerox 1618 anywhere. I would love to help.

Posted on Mar 24, 2008

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SOURCE: B&W Xerox copier XC23 has code J7 and will not print

This machine has a battery on the main board. The battery might failed, they will last for about 7 years. When the battery fails then so will the NVM.
Some NVM information can get garbled. This problem may be associated with it.
Some of the values can be checked and changed in diagnostics, most cannot.

If you replace the drum and the machine will not reset, replacing the main board may fix the problem. Make sure the connector on the back of the machine does connect to the copy cartridge.
Sometimes the cartridge you recieve is for a different model. (5322 family)
The socets may not match.
I really do not like to see you spend your money on drums if it does not fix the problem on the machine. Hold on to the drum units until you really find the source of the problem.
Good luck.

Posted on Oct 18, 2009

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SOURCE: Xerox XD100 that is showing a code J2

If this code just came on, you have about 2,000 copies to run before the machine completly will not run.
This machine will run so many copies before it end of lifes the drum unit.
In the old days, these drum units were serviced by the service representative.
Nowdays, the cartridge just runs to the end of life on the cartridge. Most cartridges will run for about 15k with 2k to use to allow the user to order a cartridge.
Even if the cartridge is still good, the cartridge is end of life at the maximum allowed copies on the crum.
If the problem still exists with a new cartridge, the service repair for this is more involved and needs a service manual and someone who knows what they are doing to do the service in diagnostics mode.
I have preformed this many times before.
The NVM settings need to be rechecked and the main board may need to be reset.
Very involved.
Place a Xerox service call to have this repaired.

Posted on Oct 23, 2009

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SOURCE: Actualy my copier is xerox work centre 5020. My

Well, since the drum is a consumable, most of the copies is running life span counter. When the drum reached the life span, the message will pop out. Well, if the print out still ok, just ignore it.

Posted on Jun 28, 2010

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SOURCE: Need to replace the fuser unit kit in a xerox m20 copy machine

First unplug the machine.
Open the right side door. there are four screws to remove. Unplug the two plugs to it.
Pull out the fuser modual.
Insert the new fuser modual, and release or flip the green jam tabs.
When put on the four screews make sure not to over tighten, just a gentle snug is needed.
Close the door, pug machine, and turn it on.
If the fuser fan is not working, this can cause the fuser to over heat again. Make sure the fan is truning by viewing it from the back.
Good luck.

Posted on Aug 23, 2010

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1 Answer

I have a Xerox XC820. I am getting dark copies with residual images from previous copies. Toner appears to be adhering to the drum cartridge. Do I need a new drum cartridge?

I have a Xerox xc820. The drum kit needed to be replaced, which I did as well as put in a new toner cartridge. The pages are now coming out very dark. Prior to putting in the new drum kit and new toner cartridge, the machine ran fine. I have tried all I know how to do and to no avail. Have cleaned the "wire", all the parts I can get to and cleaned the plate. Any help would be appreciated.

Apr 21, 2012 | Xerox Office Equipment & Supplies

1 Answer

Unit has about 20k copies. Just replaced toner and drum. Keep getting "drum error", and tells me to take out drum and slide blue tab back and forth, which I do. Then when I put the drum back...

Install the drum unit and toner cartridge
assembly in the machine.
Press Options.
To confirm you are installing a new
drum, press 1.
When the LCD shows Accepted, close
the front cover.

If this doesnt correct it after installing the new drum return it to the store you got it from and get a new one could be defective

Jan 06, 2011 | Brother MFC-7220 All-In-One Laser Printer

1 Answer

My xerox xc1040 keep streaking across the page, this is the second cartrige and is a few years old. This machine has not been used very much for its age. I take the cartrige out and shake it around, wipe...

You are going to need a new drum unit. This is the cartridge that is located right next to your toner cartridge. What is happening is the drum bleaning blade has gone bad and is not cleaning the drum properly. You can have these rebuilt but with parts and labor they usually end up costing more than just replacing the whole unit yourself. You can find them on the internet for around $125.00. Make sure if you order one that it is the whole unit not just the drum. For example a drum alone is around $40 - $50 VS the $125 for the cartridge.
Good Luck and Thank You for using Fixya.

Nov 12, 2010 | Xerox XDL-33D Black and White Copier

3 Answers

Xerox XD100 that is showing a code J2

No. The CRUM is integral to the Drum Cartridge. The only way would be to swap CRUM from a cartridge that failed for a reason other that it reached end of life.

Jul 02, 2009 | Xerox WorkCentre XD100 All-In-One Laser...

1 Answer

Error messages but I can't find the errors

ona brand new machine you get a starter cartridge, you will need to put in a new cartridge

Feb 01, 2009 | Brother MFC 7420 All-In-One Laser Printer

1 Answer

Our xerox M118 showing an error"replace drum cartridge'can any one help me?Plizzz

Hello, Your Xerox has two cartridges - one is the drum cartridge and the other is a toner cartridge. Please check the following I've researched from your user guide:

Replacing the Drum Cartridge
The drum cartridge is a customer replaceable unit. After approximately 55,000 copies/
prints, the machine will display a warning message before the drum reaches the end of
life. Order a replacement cartridge now to insure continuous operation.

Country Part Number for the drum cartridge replacement
All countries 13R589

Removing the Old Drum Cartridge
1. Pull the front cover towards you to open it.
2. Open Tray 5 (bypass tray) if necessary, and then open Cover A while lifting up
the release lever.
3. Lift up the colored lever, and slide the drum cartridge out until you can lift the
handle on top of the cartridge.
4. Hold the handle and remove the cartridge from the machine.
NOTE: When replacing the drum cartridge, make sure that the new cartridge is the
correct one specified for the machine.

Recycling the Drum Cartridge
The drum cartridge is designed to be re-manufactured. To recycle used drum
cartridges, return them to Xerox in the original packaging. Return labels are included
with each new cartridge.

Inserting the New Drum Cartridge
1. Remove the new drum cartridge from the box.
2. Undo the sealing tape and carefully pull out in the direction of the arrow to
remove the black protective sheet from the cartridge.
3. Place the cartridge in position and, using the handle, slide it into the
machine until it clicks.
4. Pull out the cartridge tape completely without breaking it.
5. Push the cartridge again so that it is correctly placed.
6. Close Cover A until it latches and then close Tray 5 (bypass tray).
7. Close the front cover.

Hope this helps. Good luck.

Dec 11, 2008 | Xerox WorkCentre M118 Black and White...

1 Answer

J1 Error, Changed a brand new factory-sealed toner, still getting J1 Error

Make sure you have the right code: J1 or J2.
one is for the drum and the other is for the ink.
Make sure the toner unit is for this model and not for a different model.
If the old modual is still available, check the connectors at the back and see if they are the same.
If anything else Call Xerox for repair. If the cartridge was bought through Xerox have your reciete available for warrenty.
If repairs still need to be made, A Xerox service call may be needed in order to fully repair the copier and warrenty the cartridge.

Nov 06, 2008 | Xerox WorkCentre XD100 All-In-One Laser...

1 Answer

Need help

you havenot installed drum cartridge properly inside the machine or you have installed the drum cartridge of Xerox 5816/5821.
Hope you will do it.

Sep 18, 2008 | Xerox WorkCentre M118 Black and White...

2 Answers

J2 drum cartridge light no after replacing drum

J2 is the indication that the Drum Cartridge life has elapsed. The possibly exists that the Customer has installed a New Drum Cartridge. The Customer would be directed to change their Drum Cartridge by their User Guide. This action on the part of the Customer will cause the Drum Reset Switch to actuate for a moment when the Side Door is closed. This is with the provision that the Drum Reset Circuit is working properly. That momentary actuation of the Drum Reset Switch, being actuated by the New Drum, resets the Drum Counter. Should something be faulty with either the reset mechanism on the New Drum Cartridge, or the Drum Cartridge reset Switch circuit, the Counter will not reset. Note: A new Drum Cartridge will NOT reset the Drum Counter unless the machine is holding a J2 presenton the display. The first revolution of the Drum will render the Drum Cartridge used. A Used Drum Cartridge will NOT be capable of resetting a J2. Again, one revolution of a new Drum Cartridge will render it to be a used Drum . Cause:

Apr 25, 2008 | Xerox WorkCentre XD130DF Laser Printer

1 Answer

Black Imaging Unit

If the machine calls for a new unit, a new not used cartridge must be installed to clear the message

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