Question about Dyson DC17 Animal Bagless Upright Cyclonic Vacuum

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I have a dyson dc 17 what is the best way to thourghly cleaning , so I can get better suction , also do you have a instruction manul to. I seem to have misplaced mine thanks

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The first step towards improving the suction is to clean the circular HEPA filter. The filter also houses a circular sponge which should be rinsed and dried before putting it back. Check the HEPA filter to see if it needs replacement -- will look muddy! Another quick check is to remove the HEPA filter, run the vacuum cleaner momentarily in upright position to check if suction is restored at the hose end.

After doing this if suction is still poor or non existent, you should detach the transparent canister - a bit tricky since the release rod for the flap has to be aligned when you want to reassemble the unit.
Once the canister is removed, you should check and clean the center tube/shaft for any clogged dust (use a wire coat hanger if needed to pry out the dust). This tube gets clogged if the vacuum cleaner was used to pick up damp/wet spills etc.

Posted on Oct 01, 2009

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Posted on Jan 02, 2017

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Jan 28, 2016 | Dyson Vacuums

1 Answer

After vacuuming with my Dyson animal DC 17 I placed the vacuum in a upright position and the vacuum cuts completely off. Also the wand no longer has suction....


Hi John,

I'm sorry to hear you're having difficulties with your DC17. This issue sounds unusual, and we'd appreciate the opportunity to provide further assistance. Please call us free on 1-866-693-9766 - or if you'd prefer, email your details to askdysonUS@dyson.com. Someone will be in touch as soon as possible to help.

We'll look forward to helping you resolve this.

Best wishes,

Jack
Dyson Online Customer Support
http://www.dyson.com

Feb 19, 2012 | Dyson DC17 Animal Bagless Upright Cyclonic...

4 Answers

My Dyson DC17 is not keeping the suction very well. There seems to be a problem of some sort with the spot where the filter goes. The two years I owned it I rinsed it out every 6 months and it was clean....


Hi there,

Sorry to hear you're having difficulties with your DC17. You might find it helpful to check the cleaner for blockages, since these could affect performance and may mean the filter needs washing more often than usual. The easiest way to check for and remove any blockages is to follow the steps shown in our online guide:

http://www.dyson.com/support/help.asp?article=954&product=DC17-ANIMAL

It's also a good idea to take a look at the video linked below, which demonstrates the correct way to wash the filters. This should be done at least once every 3-6 months. Use cold water without detergents, and make sure it's totally dry before replacing it.

http://www.dyson.com/support/help.asp?article=1463&product=DC17-ANIMAL

Following these steps should allow you to resolve your issue without further assistance. However, if you're still concerned, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Aug 20, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

2 Answers

When I tilt my Dyson DC 17 Animal upright so that I can use the hose, the vacuum powers off. As soon as I tilt it back down, it turns back on.


Hi there,

I'm sorry to hear you're having difficulties with your DC17. When you stand the cleaner upright, the brushbar motor is designed to shut off automatically. However, the suction motor should continue to run unless you turn it off manually with the on/off switch. If both motors seem to be shutting off when you stand the cleaner upright, it's probably best if you get in touch with us directly so we can resolve this issue for you as quickly as possible.

You can call us free on 1866MYDYSON - or if you email your details to askdysonUS@dyson.com, someone will be in contact as soon as possible.

Kind regards,

Jack
Dyson Online Customer Support

Jun 30, 2011 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

Suction, after cleaning every part/filter, is virtually non-existant, other than the motor (which works very well) when reassembled various times, I get a big 0 for performance. PO'd in Tx. DC-07 seemes...


Hi,

Did you dry the filter for 12 hours before reinstalling and giving a go? Most suction problems are from a blockage of some kind. The Dyson website seems to think it's the filter.
Here is a website which has instructions on washing the filter: http://www.dyson.com/support/help.asp?article=1464&product=DC07-SY-HEPA_US

Hope this works for you. If it does, I'd appreciate your vote. Thanks,

Handie Andie

Apr 04, 2011 | Dyson DC07 Bagless Upright Cyclonic Vacuum

1 Answer

Dyson DC 17 No suction


You might want to see if your cyclone is clogged. Clean it per the instructions on this site. http://www.exonotes.com/content/node/4

Jul 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

DC 17 animal, how to get it clean


The container does not come apart but it can be cleaned out by using a knitting needle Ok it sounds wrong but it works

Jul 23, 2010 | Dyson DC07 Animal Bagless Upright Cyclonic...

1 Answer

My Dyson 14 Animal seems to not have the suction


Hi its Darran at Dyson.

Firstly check that the brush bar control on the cleaner head is in the correct position. You may have switched the brush bar off the last time you used it or the dial may hav got knocked when you vacuumed under some low furniture.

If this is in the correct position but the brush bar is still not turning, switch the machine off and remove the soleplate by turning the 3 fasteners on the base of the machine and checking for blockages and remove any threads or hairs around the brush bar.

I would recommend washing the filter if it hasnt been done for a while.

You may find it useful to follow the blockage procedure and filter washing instructions in your user guide, however if you no longer have this available you download a replacement for free via the support section on our website at www.dyson.com.

I hope that this information is useful to you.

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Apr 25, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

1 Answer

A Dyson dc 17 Animal and the wand/hose has lost suction


Hi its Darran at Dyson.

From your description of the problem, it sounds as though the wand/hose is blocked. To check this, remove the wand/hose assembly from the machine, switch it on and test the suction from the top of the wand with your hand. If the suction is poor, remove the wand from the hose and test the suction from the top of the hose. If its good here, then you know that the wand handle is blocked.

For the full diagnostics, check out the Support section on our website at www.dyson.com or call our Helpline on 1866MYDYSON.

Kind regards
Darran
Dyson Customer Service

Jan 30, 2010 | Dyson DC17 Animal Bagless Upright Cyclonic...

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