Question about Procom 10K BTU, Vent Free, 2 Plaque Infrared Space Heater, Natural Gas Infra-Red Patio

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Delayed lighting We recently installed a vent free propane fireplace in our family room. We have two others in other areas of the house and love them. Since installing this one we are smelling propane. We have checked- NO leaks. The pilot is all blue, it will start to light and the first half does, but then sometimes the back does and sometimes it doesn't. This is of course when we smell it the most. When it does light, it will puff a big flame in the back.

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Re: delayed lighting

It sounds like the orifice is missing or is the wrong type (LP) on the back burner.

Posted on Dec 25, 2007

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I have a black soot on all my walls through the whole house especially the exterior walls. I believe it is caused by my propane fireplace. Im not sure if it is not ventilating properly or what the problem...

Is a Vented or Vent-free gas fireplace? I really suspect it's Vent-free (ventless) as a vented unit, unless the direct vent is clogged exhaust everything, including 85% of the heat out side.

Here are the things that will cause a Vent-free Gas Fireplace to soot.

  • Not having the fireplace cleaned and serviced, at least annually by a qualified technician.
  • Misplaced logs that impinge the main burner flames.
  • Running a ceiling fan at the wrong speed and in the wrong direction while fireplace is burning.
  • Burning scented candles while burning the fireplace.
  • Low Gas Pressure to the burner.
Here are the solutions to the above listed causes:

  • Have the fireplace cleaned and serviced.
  • Check your Owners Manual concerning the proper placement of each log,
  • Run the ceiling fan Counter Clockwise and at the slowest speed. The fan on the side of the switch should be in the UP position for Winter and Down for Summer.
  • Scented candles soot any way. Add the warm moist heat of the Gas Fireplace and they'll soot 50 times worse. The scent is not natural, it has an alcohol base like after shave & cologne. Stop burning scented candles. It has been proven that they greatly contribute to indoor air pollution.
  • Low gas pressure causes incomplete combustion, which causes the burner to soot. Have it checked by your propane provider.
Based on my 15 years in the hearth and home business and having sold and installed hundreds of these appliances, I am will to bet, it's a cleaning and servicing issue or misplaced logs.

Hope this helps you solve your sooting problem. I woud really like to know how it works out for you.
Please let me know at

Thanks ... Rich

Feb 16, 2011 | Heaters


Flame Electric Fireplace Electric Fireplace Heat

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Even though these fireplaces do not generate flame, most provide the effect of a fire, which ranges from an orange light shined through plastic logs to simulate the appearance of coals burning, to an elaborate flame projection on the doors of some of the free-standing models. They plug into the wall, and can run on a "flame only" setting, or can be used as a heater, typically with 4,500–5,000 BTU (4,700–5,300 kJ), that can heat a 400 sq ft (37 m2) room. Since there is no real flame or combustion taking place, electric fireplace heaters release no toxic fumes or dangerous gases.

Everyone knows that a fireplace is about more than heat, especially when you're looking at a real fire, when one of the most entrancing things about it is the fact that you can see real flames. Most electric logs use a standard 110 volt power source, and come with various levels of flame of brightness. By choosing a really good set of electric fireplace logs, and particularly those which have a crackling effect and real flames, you can be assured that your fireplace will not be simply a unit in the room to make the room feel warm, but will be something that you enjoy looking at as well.

Electric fireside inserts are also a good option if there are issues with your hearth which make them a hazard with wood burning fires. Electric fireplace log inserts typically include an electric fireplace log set and an ember bed, and inserts are incredibly easy to install. Electric fireplace inserts are safe and clean. Most importantly whether you choose a modern electric fireplace or any other type make sure it will be most cost effective and suitable for its purpose in your home.

on Dec 24, 2009 | Heaters

1 Answer

My husband and I recently purchased a house that has a Comfort Glow Vent-free Propane/LP gas compact fireplace 14,000 to 26,000 BTU/Hr with Thermostat. Model CGCFTP We need to light the pilot light and it...

Remove the small copper colores tubing going from the gas valve to the pilot assembly. Take it to a good hardware store that sells heaters and ask them for a new one.It is called a thermocouple.

Nov 18, 2009 | Desa International Heaters

2 Answers

I recently bought a house w/ a Marco gas fireplace and there is no owners manual. I have never used a gas fireplace, so I have no experience with this. I would really like to get an owners manual, but... is the manufacture's website where you can request a manual for free.
I haven't located any others but I will keep you posted if and when I find one.

Nov 08, 2009 | Leisure HOMEPRIDE Electric Fireplace...

1 Answer

Black sot from vent free gas fireplace

Thanks for your question,
your problem is either impingement on your log set, or a product of incomplete combustion, if you notice soot on your logs, then you will need to take them out, clean them, and reinstall them as to not have the flame touching them, you will need to clean the burners as well, make sure nothing is laying across the burners, as this too will cause sooting, as far as incomplete combustion, was this model a natural gas converted to propane or the other way around ? if so who ever converted it, did they adjust the gas valve according to specs? improper adjustment will cause sooting or hooking up a natural gas unit to propane will do this too, I will recommend using (Rutland White Off) to remove any soot from your glass, it works fantastic for this ! any ace hardware will carry it, please do not use windex or any other cleaner on the glass as it will more than likely leave a rainbow affect on your glass once the glass heats up, hope this was helpful to ya, please rate this solution, thanks agai

Jan 25, 2009 | Leisure HOMEPRIDE Electric Fireplace...

1 Answer

Light soot around propane fireplace vent

burners burning yellow , in complete combustion , blocked air ways to burner , it needs a service soon as poss

Dec 22, 2008 | Empire DV-215 Direct Vent Natural Gas...

1 Answer

Propane fireplace insert won't light

Gas apliances have safety features built into them so you don't blow yourself up. The pilot heats a thermocoupler which tells the gas valve there is a flame, open the main gas to the burner. If you can see the flame area of the pilot look for a round post about 3/16 inch in diamiter. This should be directly in the flame, if not bend the bracket so it is in one side of the pilot flame. The thermocouple is attached to a mounting bracket. This will be held in place by a 1/4 inch hex screw. remove the screw and the capilary tube leading to the gas control valve. Before you do anything, close the main gas supply to the fireplace and disconnect the power to the fan. You may need to semi dismantle the fireplace to get the thermocouple. The gas valve end is a brass 1/4 pipe thread plug. Turn the outer nut and remove without twisting the tube. Reverse this order to install a new one. Besure not to twist the capilary tube, tighten brass nut 1/4 turn past hand tight. Your better heating supply house will have these in stock. Restarting the pilot will take a few tries because the gas was off. Your gas suplier would charge about $75 to fix this. if you don't have the proper tools and it dosen't look pretty stright forward don't do it. You could get dead.

Dec 01, 2008 | Heaters

1 Answer

Need Instructions to use Fireplace Gas Logs

There should be a set of metal cards attached inside the fireplace.
First you should read everything there.

I know you have to first light the pilot light.
And then there should be a wall switch.

The problem I have currently is that it won't stay lit when the artificial logs are there.

Nov 03, 2008 | Heaters

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