Question about Western Digital WD Passport 250GB Portable Drive 250 GB Hard Drive

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Can't retrieve data

My 250g wd external harddrive is not showing up when I plug it in. I tried it on 2 desktops and 1 laptop still no joy. I have data on it and the power light comes on but when I open it up it says fold is empty but it also says no free space available. Please help!!!!!!!!!!!!!!

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  • Western Digital Master
  • 3,287 Answers

Be sure to use the WD supplied USB cable to connect the drive. I had a similar problem with my WD Passport 320 and was told that using a cable other than that short 8 inch cable can cause some odd operations.

Posted on Sep 30, 2009

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Posted on Jan 02, 2017

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I looking for a pcb boad for hd western digital


That would be on another WD2500JB Caviar harddrive

Either that, or start looking on the internet posting -
WD2500JB PCB Board, and see what search hits come up.

Here,.....let me try.............

http://www.hdd-parts.com/18100096.html

Before you replace it, let me ask........
1) Was it in a Desktop PC?

2) Was it in an external harddrive?

External harddrive?
Then suggest you obtain a 3.5 IDE (PATA) external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3883498&CatId=2780

In an external harddrive there is a small interface circuit board.

The Harddrive plugs into the small interface circuit board, and the USB cable is attached to the small interface circuit board.

It is this small interface circuit board that usually goes bad.

The external enclosure is just like the case of the external harddrive.
Has a USB cable going to a small interface circuit board, and the harddrive plugs into it.

Regards,
joecoolvette

Mar 13, 2013 | Western Digital WD2500JB WD Caviar EIDE...

2 Answers

Lacie External Drive won't turn on (blue Light doesn't go on)


Inside the LaCie D2 250GB (300770) external harddrive's case, is a 250GB IDE (PATA) harddrive that is 3.5 inches across in width.

A desktop computer sized harddrive. (May be a Western Digital WD25000JB)

The harddrive plugs into a small circuit board, (Bridge board), and the circuit board has a USB port on it.

Using this Western Digital Passport for an example,

http://www.xbitlabs.com/misc/picture/?src=/images/storage/wd-passport-250gb/p3.jpg&1=1

Scroll down to the second photo, and left-click on it. The case of the external harddrive is shown open.
Inside is a 2.5 inch laptop sized harddrive.
An aluminum tape strip covers the small circuit board, attached at the back of the harddrive.

The second photo down on this page, shows you the small interface circuit board, that the harddrive plugs into, with the aluminum tape removed.

http://www.xbitlabs.com/articles/storage/display/wd-passport-250gb_2.html

(Another design has wires coming from the small circuit board, to an interface the harddrive plugs into )

It is this small circuit board that goes bad in a LaCie. QUITE common.

Solution?

Simple.
1) Obtain a 3.5 inch IDE external enclosure
2) Remove the 3.5 IDE harddrive from the LaCie's case.
3) Install the harddrive out of the LaCie into the external 3.5 IDE enclosure.

An example of a 3.5 IDE (PATA) external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1733195&CatId=2779

For additional questions please post in a Comment.
Regards,
joecoolvette

Jul 19, 2012 | LaCie (300770) 250 GB Hard Drive

1 Answer

My WD Book was spinning and clicking constantly, so i unplugged the USB and the power source from my laptop. After plugging back in, it is no longer recognized on My Computer -- I've rebooted 2x. My...


Let's hope the spinning and clicking was caused by a bad circuit board in the WD Book, and not the Harddrive inside it.

To explain;
Inside the plastic external enclosure (Case) of the WD MyBook is an ordinary harddrive as used in a laptop, or desktop computer.

There is a small circuit board inside the case, that the harddrive plugs into. (Or there are wires from the small circuit board, to the harddrive)

The other end of the circuit board, has a USB cable attached to it.
The circuit board is an Interface Board.

It is this small interface circuit board that USUALLY goes out.
Harddrives are pretty tough, but they are a mechanical device, and are rated in hours of usage. They can fail.

What I would suggest is to buy an economical external enclosure.
Has the circuit board, USB cable, and everything needed, just needs the Harddrive.

Installing is easy. There are instructions included.

Now we come to the technical portion.
What size harddrive is it, and what technology does it use?

Size:
1) There are two sizes of Harddrives. They are measured across the Width.

A 2.5 inch harddrive is a laptop size harddrive.
(2 and a half inches across in width)

A 3.5 inch harddrive is a desktop size harddrive.

Once you open the WD MyBook case, and measure, you will know.
Pretty easy.
Technology:
Looking at the harddrives label, will tell you if it is an IDE (PATA) model, or a SATA model.

If no nomenclature is readily apparent looking at the label, there will be a model number on the label.
Put the model number in your search bar.

Example:
WD2500BEVT

http://www.newegg.com/Product/Product.aspx?Item=N82E16822136387

250GB SATA harddrive. Also is a laptop size harddrive.
(2.5)

If you cannot find the information, just post the Model Number in a Comment, and I'll find out.

Example of a 2.5 SATA external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=2783

Example of a 3.5 SATA external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2145406&CatId=2780

Example of a 2.5 IDE (PATA) external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1086960&CatId=2781

Example of a 3.5 IDE (PATA) enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1337265&CatId=2779

The information on how to open a WD MyBook case, is not something the external harddrive manufacturer states.
For this we'll have to rely on videos that are made,

1) http://www.youtube.com/watch?v=6FlySnyJ0CQ

There are also other related videos to the right.

For additional questions please post in a Comment.

Regards,
joecoolvette

Oct 09, 2011 | Computers & Internet

1 Answer

I have plugged my lap top power into 'my book' and yes I have cooked a component on the PSB card, is the car repairable or can it be replaced?


It would be better to remove the harddrive inside the WD My Book, and install it into an economical external enclosure.
Suggest you forget trying to repair the interface circuit board inside.

If I am all wrong, and have misread your problem, please state in a Comment.

If I am correct so far, and if memory serves, the harddrive inside is a SATA model.
I don't know however if it is a laptop sized harddrive, or a desktop sized harddrive.

A laptop sized harddrive is 2-1/2 inches across in width. (2.5 inches)
A desktop harddrive is 3-1/2 inches across in width. (3.5 inches)

Once you open the case you will know.

By using an economical external enclosure you will have a external harddrive again.

This is one example of an economical 2.5 SATA external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=3195233&CatId=2783

This is one example of an economical 3.5 SATA external enclosure,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=2145406&CatId=2780

This is information that may help in opening the WD's case, and extracting the harddrive,

http://www.youtube.com/watch?v=6FlySnyJ0CQ

http://www.youtube.com/watch?v=-_2oMyoTBno&feature=related

{TIP: DO NOT work directly on a carpet floor! It is a high area of Static electricity. Work on a table}

There are other videos related to this on the right side under the Suggestions heading.

For additional questions please post in a Comment.

Regards,
joecoolvette

Sep 04, 2011 | Western Digital My Book Essential Edition...

2 Answers

WD 500G HDD suddenly un-readable; changed name to local disk, says I need to format in order to use it. I have tons of important stuff on there.


Could you confirm if the problem with the drive not being recognized is a problem with the USB cable? I have a 250GB passport and it worked fine with my XP. Once I decided to reformat it to NTFS and tried to do so by plugging into my new windows7 laptop the problems started.

Aug 21, 2011 | Western Digital My Passport Essential...

1 Answer

My WD Elements hard drive stopped working suddenly and now I can't have access to it. I don't wanna go through the process of getting a data recovery software and spending hours trying to get a few...


1. Try to use a different USB Cable and test. 2. Open the external harddrive and replace the disk with a spare one or working one. Then test if it connects. a. If it does not connect then the problem is the electronic board of the external harddrive. Buy a Harddrive enclosure so as you could still use and retrieve your valuable data. Or slave the drive on your desktop computer and see if its connect. b. If it connects then you have a faulty harddrive. I hope you have a backup of what you have there.

Jul 20, 2011 | Western Digital 250GB ELEMENTS EXTERNAL...

1 Answer

I have an iomega mdhd250-U external storgae device that for some reason has ceased to be "visible". It has always been connected through a USB port in my server but has just "disappeared....


I also have an iomega external drive different from yours and has a switch or a button. If you have that switch or button, please try to press it and see if it resets. If not we have two things to consider.
1. Try to use a different USB Cable and test. 2. Open the external harddrive and replace the disk with a spare one or working one. Then test if it connects. a. If it does not connect then the problem is the electronic board of the external harddrive. Buy a Harddrive enclosure so as you could still use and retrieve your valuable data. Or slave the drive on your desktop computer and see if its connect. b. If it connects then you have a faulty harddrive. I hope you have a backup of what you have there.

Jul 12, 2011 | Computers & Internet

1 Answer

My 500 GB WD external memory stopped being recognized by the computers. What can I do to retrieve the data?


If you get no joy using the Troubleshooting Guide then try this...don't worry if you are a novice like me, the thread is very easy to follow.
Check You Tube for dismatle of your type of External HardDrive 1st then follow step guide after,
My neighbour has the Seagate FreeAgent Desk 500GB (Externel HardDrive), and in under 2 weeks it started to beep and was not reconized by any Laptop or P.C. if this is the same for you with any FreeAgent Desk series ( not GO series, different procedure for GO products). You maybe in luck click this link, you may have to register in the forums to view thread.... http://www.yo-lid.co.uk/forum/viewtopic.php?f=32&t​=84 Thread can be found in 'Technical' under 'General Technical Issues' Dont worry if your a novice like me with computers, the guide is quite easy to follow...

Aug 21, 2010 | Western Digital My Book Essential Edition...

1 Answer

Malfunctioning WD passport that windows doesn't detect.


Inside the case is a regular laptop size harddrive.
Laptop harddrives are 2.5 inches across. (2-1/2 inches. Desktop harddrives are 3.5 inches)

I would suggest the external enclosure the harddrive is in, is defunct.
I would suggest buying a new external enclosure, and putting this harddrive in it. Then just plug the USB cable in, (As you did before), and download your data, to be ready to transfer.

You need an external enclosure that is Sata, and is for a 2.5 inch harddrive. These are relatively inexpensive.
Let me show you some examples:
1.http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=2783&name=2.5-eSATA-Hard-Drive-Enclosure&Nav=|c:2781|&Sort=0&Recs=10

May 10, 2009 | Western Digital Passport WDXML800UE...

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