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If the printed image is smudged, as well as creased, you might have a torn Fuser fixing film. You will need a technician to fix that. If it is just a crease, just check that 1. Your paper is not damp. Try a fresh packet of paper 2. The paper input tray guides are set to the width of the apaer, to prevent the paper skewing as it feeds.
There sounds like there is somthing in the path of the printhead. Using a flash light, remove back cover of machine and look for a small piece of paper,etc. Be careful not to jam anything in to th machine. It may take running a thick piece of paper through manually with your hands to remove the object.
Maybe something attached (corrector fluid or adhesive)on drum (green cylinder - don't touch it!) or more probably the fixing film on the fusing unit is damaged (probably some paper clip left over input bin, or trying to remove a paper jam with some sharp-pointed thing)
If you have some other printer like this around, try with another print cartridge, if error persist , the fuser film is damaged...