Question about HP Office Equipment & Supplies
From the HP site:
There could a problem in the pickup assembly area of the product. There are two black Mylar light shields approximately 3.5 inches long. They are located on both sides of the pickup roller under the pickup roller rod. One or both of these black Mylar shields can be tucked under, or partially bent when removing a paper jam from the paper input tray slot.
Reposition the black Mylar light shields back into the proper position.
4. Bend fingers up to push the black Mylar light shields back into place. The proper position of the black Mylar light shield will be flat.
5. Reconnect the power cord.
6. Print a self-test/configuration page to verify product is functioning correctly.
If still a problem, make sure that the tray, paper size is locked in the correct position. Sometimes the spring in the tray can become worn out and loose. You can take that out and spread it out a little. Also, make sure that the tray bottom is free to move. Take out the paper and see if it goes up and down correctly. If you don't hear the pickup roller moving or the motor running you may have a bad feed roller gear. There also, could be a problem with the pickup roller.
Hope this helps.
Posted on Sep 30, 2009
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Posted on Jan 02, 2017
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