Question about Brother IntelliFAX 2800 Laser Fax

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We had a paper jam and I got the paper out but now the fax machine is printing out pages that are smeared with black toner

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The fusing unit heat roller is damaged or worn out and it needs to be replaced.The roller has non-sticking teflon coating.When this coating is bad,toner start sticking to it and causing jams and bad copy quality.

Posted on Oct 04, 2009

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Posted on Jan 02, 2017

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1 Answer

How do I clean toner from machine?


Probably it's the jammed paper that might caused the error. I suggest have it serviced by the technician. Be aware of the paper handling capacity of your machine to minimize jamming:

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I have a Brother MFC 8220 with a nonBrother cartridge and the original Brother drum. No problems printing until today. I tried to send a 4x6 piece of thin card stock through the front manual feed on the...


There are possibly 2 reasons why this is happening.
1. The drum unit may have been damaged in some way but I doubt it. Check fully that all contacts are in the right place at either side of the drum unit. A contact may be slightly bent.
2. Check the Transfer Roller is in its correct position. The transfer roller is the felt type roller that is positioned in the printer under where the drum unit goes. If this has got out of position then that could also cause the faint printing. Check contacts in printer are not bent.

May 19, 2011 | Brother MFC-8220 Fax

1 Answer

When documents print out, one side of the copy is smeared. We cleared out a paper jam and I think part of the lining of the roller came off.


Smeared output can result when you refeed a printed page into the printer to make a double-sided page. This happens because the rubber rollers that grip the paper to pull it into the printer can pick up toner from the first side’s printing and smear it. So before replacing parts, this is an easy thing to check. Printing multiple pages consecutively will make the pages print progressively cleaner or you can clean the rollers with rubbing alcohol.

Smeared toner also happens because the nonstick coating on the fusing roller is scratched or has baked-on debris. This can happen if the printer is in a dirty environment especially. If you are comfortable removing the fuser, you can try to clean it with a soft cloth and alcohol, but make sure you let it cool down first!

Finally, if this does not resolve your issue then make sure the fuser is heating; toner that is not heated properly will fall from the page and smear. If the thermostat is bad or the fuser not working properly, you will most likely need to replace the entire fuser assembly. This will be pretty expensive to repair so hopefully it's one of those other issues.

Mar 29, 2010 | Canon imageCLASS MF6530 Monochrome Laser...

1 Answer

Page prints, but jams, samsung ml 2510 and toner is smeared over page


Your toner might be faulty, also remove toner and clean place with a cloth. Look to see inside if their are any loose pieces of paper in machine.

Feb 21, 2010 | Samsung ML-2510 Laser Printer

1 Answer

Poor prints and paper jams


Sounds like you probably need a new fuser. Smearing is a good indicator of the fuser not getting the toner to fuse to the paper, also, if it is jamming a lot near where the paper enters the fuser, there is a good chance there is some damage on the fuser unit itself.

Jan 20, 2010 | HP LaserJet 4 plus Printer

1 Answer

After paper jam, prints total smudge on Intellifax 2800...please


This is the test to determine toner/drum or fuser issue.
Print a test page
When you hear the paper feed into the machine open the top to stop the machine
Remove the toner/drum cart.
You should be able to see the page with printing on it. (This is before the page hits the fuser)
If you can see the smudge or marks on the page the problem is most likely the cartridge but NOT the fuser.
If the page is clean the problem is most likely the fuser.

Mar 13, 2009 | Brother IntelliFAX 2800 Laser Fax

1 Answer

Replace Drum


your toner has nothing to do with sending/receiving faxes. If you can print to the xerox...something is wrong with the software..
delete and re-install software..Xerox website is useless
check the black sensor that dangles into the paper tray. wiggle it up and down, ahten resintalled the tray

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1 Answer

Print Quality problem Xerox 7400DN


Opening a cover during printing will cause a paper jam. If you do this several times and carefully clear th paper you may be able to isolate the origen of the smudging.

Jul 17, 2008 | Xerox Phaser 7400DN Laser Printer

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