Question about DISH Network ViP622 DVR DTV Receiver / 180-Hours Video Recorder

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Error 311 displayed. replaced drive. error 024 displayed. can't record. how do i initialize the new hard drive?

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These error msgs indicate HD failure. your recr will need to be replaced to correct this issue. If you replace the drive yourself you can still ahve these problems, it is recommended to get a replacment from dish themselves.

Posted on Nov 12, 2009

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I received a notice on the tv screen that my hard drive was not working and to unplug and replug. I did and I still cannot record or retrieve any of my recordings


I understand you're having an issue with your receiver's hard drive in terms of viewing the DVR features, roger prokes. What error message are you receiving? Is it 024 or 311? Also, make sure when you unplug the power cord from the wall that you keep it unplugged for at least 15 seconds. Do you have it plugged into a surge protector or an outlet? If you have it plugged into a surge protector, try using an outlet as that will likely work better.

Hope that helps!

Apr 05, 2011 | DISH Network ViP722 DTV Receiver /...

1 Answer

DVR not working. Says to unplug for a minute, I did multiple times, still not working


kuda08rdb,

Are you still having problems with your 625 receiver? It sounds like you are getting a 024 error message. When you unplug the receiver and plug back in, do you ever get a 311 error message? If you are still having problems, the receiver may need to be replaced. I would be happy to further assist you if you would respond back to this site.

Ray Calo
DISH Network

Sep 19, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

I can't pause or rewind my moveie


fktrejo,

When you try to use the DVR features, do you get an error message (024 or 311)? Have you unplugged your 625 receiver yet? If not, unplugged the receiver for about 10 seconds and plug back in. This will cause the receiver to reboot and acquire satellite signal. When the picture comes back on, try to pause. If it still doesn't work, we may need to replace the 625 receiver. I hope this helps.

Ray Calo
DISH Network

Jun 28, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Dish will not record or pause and i have unplugged the reciever like it told me but it still won't work.


austinneal33,

Are you getting an error message (024 or 311)? If you are still having problems with your receiver, please call 1-800-333-3474. We may need to replace the receiver. I hope this helps.

Ray Calo
DISH Network

May 20, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

DVR 510 DTV Receiver / 100-Hours Video Recorder: I have a dish 510 receiver that's been playing bac...


Guest,

The receiver may be developing a hard drive problem. Have you seen any error messages pop up on the TV screen (024 or 311)? The receiver may need to be replaced. You can call 1-800-333-3474. I hope this helps.

Ray Calo
DISH Network - Executive Offices

May 18, 2010 | DISH Network DVR 510 DTV Receiver /...

1 Answer

No dvr function


Try a hard reset, disconnect from outlet for 2 minutes. If that does not work, check to see if you get an error code, 311 or 024 and if so, your receiver needs to be replaced. Call Dish!

Jan 08, 2010 | DISH Network ViP622 DVR DTV Receiver /...

1 Answer

Error message 24 - DVR not available


The 024 message means the hard drive itself is having problems functioning correctly. Try a hard reset where you unplug the receiver for 10-15 seconds and plug back in. If the problem persists a replacement may be necessary.

Jan 01, 2010 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Would not come on and now it will not play recorded tv or record


Your Hard Drive has crashed and your rec will need to be replaced. you can try to hard reset it by unplugging for a few minutes then plugging back in, see if you gett error msg 311 upon boot up if so then it needs replaced, also if you cannot still access DVr or Dvr functions it will also need replaced due to hard drive crash. 800-333-3474 for tech assistance.

Oct 15, 2009 | DISH Network Televison & Video

1 Answer

DVR is inaccessible. Error 024 "Unable to access this feature at this time. Data not available." SAT connection fine - just dvr issue.


You will need the receiver replaced as the hard drive is developing an internal error.Thanks for using Fix Ya.

May 01, 2009 | DISH Network DVR-625 DTV Receiver /...

1 Answer

Error code 05


delete all recordings from hard drive unplug the receiver from the wall for 5 minutes and plug it back in, if 311 error message appears call dish network

Jul 27, 2008 | DISH Network DVR-625 DTV Receiver /...

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