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Send your laptop to us and we will diagnose the...
First we need to know what Make and Model of the device. and the version of Windows you are running, in order to help you. Look at your post you gave me nothing to work off of.
What is it you bought? A mushroom dongle that plugs into what and does what?
um what are we talking about? what product do you need help with? theres no information on what your having a problem with