Question about Dell A940 All-In-One InkJet Printer
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Posted on Jan 02, 2017
SOURCE: scanner & fax wont work
This issue could be occurring due to number of reasons, it could be due to the corrupt All in one software or it could be due to the scanner hardware as well, since you have confirmed that the printer prints fine you are absolutely right that the communication between the printer and the computer is good, however to know where the problem lies and to fix the issue disconnect the printer form the computer and try to make a copy form the printer itself, if the printer is able to make a copy then the printer scanner device is working absolutely fine, however if the printer scanner is unable to make a copy check if there is any error message displayed on the printer LCD, if you find any error please keep me posted so that I can send you the resolution for the relevant error, alternately you can download and install the firmware form the Dell’s support site to fix the issue, here is the link form which you can download and install the firmware: http://support.dell.com/support/downloads/download.aspx?c=us&l=en&s=gen&releaseid=R98804&SystemID=PRN_ALL_A962&servicetag=&os=WW1&osl=en&deviceid=7348&devlib=0&typecnt=0&vercnt=1&catid=-1&impid=-1&formatcnt=1&libid=40&fileid=128061
Please make sure that you do not turn off the computer or the printer while the firmware is being downloaded or installed.
After the firmware is downloaded and installed then restart the printer and the computer.
Check if the issue is resolved, if the issue still persists then you will have to replace the printer as there is nothing much that can be done to fix the issue as the scanner hardware is failed.
If the printer is able to make a copy form the printer then try these steps:
Download and install the updated driver for the Dell’s support site, however before you download and reinstall the drivers uninstall the previous version of the driver before you install the latest version, here is how you can uninstall the previous driver.
Follow these instructions to download and install the latest drivers:
1.Click Download Now, to download the file.
2.At the Export Compliance Disclaimer window, click Yes, I Accept
3.When the File Download window appears, click Save this program to
disk (Windows XP users, click Save) and click OK. The Save In: window
4.From the Save In: field, click the down arrow then click to
select Desktop and click Save. The file will download to your desktop.
5.If the Download Complete window appears, click Close. The file
name icon appears on your desktop.
1.Double-click the new icon on the desktop labeled 962ENA01.exe.
The Self-Extractor window appears.
2.Click OK or Continue.
The Self-Extracting Driver Installation window appears and prompts to
extract files to C:\DELL\DRIVERS\R92834.
3.Leave all of the default settings and click Unzip or OK. If the
directory doesn't exist, you'll be prompted to create one. Click Yes. A
Self Extractor window appears and indicates C:\DELL\DRIVERS\R92834 files were
Follow the on-screen installation instructions in the window.
Posted on Jan 26, 2008
Do you get the same line when you use the adf for other purposes?
If so, check the scanner glass just before the platen for something like white-out on it. Clean both the scanner glass and platen glass with Windex.
That is a common problem on all ADF scanners.
Posted on Nov 20, 2008
SOURCE: I just bought a used dell 1600n
Well M8, you dont need the disk, here is everything you need to make that printer work
Just download and install everything and you will be fine!
Good luck M8!
Please RATe my help
Posted on Mar 13, 2009
SOURCE: Lightning Strike Broke Printer
I hate to say it, but you'd be much better off buying a new printer. Prices are so low these days, you'll spend much less on a brand new one then parts and labor, even at a discount shop.
You can get a new all-in-one printer for as low as $50 from tigerdirect.
See here: http://www.tigerdirect.com/applications/category/category_slc.asp?Recs=10&Nav=|c:2709|&Sort=4
Posted on Mar 22, 2009
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There is some problem with your integraed scanner in office all in one. But your printer should work fine.
But you may not be able to sned or receive faxes as it needs the scanner to be functional.
If you can lubricate the rails of the scanner assembly, it become moving again.
Otherwise get it serviced.
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