Question about Avaya 700340193 Corded Phone

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No sound coming through the handset, but phone works otherwise

No sound coming through the handset, but phone works on speaker - tried new handset and cord still didn't resolve the problem.

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  • Anonymous Mar 20, 2014

    tried a different handset still does not work

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The port might be bad that the curly cord pulgs into.

Posted on Oct 01, 2009

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Looks like this may have already been solved, but for the benefit of anyone else resarching this problem, check the widget that holds the handset in place when the phone is wall mounted. I just encountered this problem, and it turned out that widget was installed upside down, and was preventing the hook switch from disengaging completely.

Posted on Feb 09, 2012

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1 Answer

I only have sound on my phone through earphone jack


Is it a Panasonic handset? Most cordless phones with have a small peizo electric speaker. Which looks like a small cylinder with two wires attached. Try opening the handset to check if the wires are soldered properly. If they are fine, I am afraid the speaker is dead and needs to be replaced. Not something that you can do unless you have the right tools. Just dump it and buy a replacement handset. New models allow handsets to be added.

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Your phone is set on handset mode.While playing music,press the blackberry button and select the activate speakerphone option on the list.This would work for you.

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Two possible solutions,
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I purchased this model phone as a refurb item and also had display blanking out issues. Mine related to a problem with the battery, which new batteries fixed. Try swapping the batteries between handsets and see if the fault moves to the other handset, which will prove if it is a battery problem. Otherwise, it would seem to be an internal fault in that handset. Try and arrange repair/replacement from the seller.

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No sound comes through the ear piece on handset.


The first troubleshooting question is do you have the in-call volume turned down? If not, then it's a physical problem.

Razrs are notorious for various speaker problems. If you're adventurous, you can open it and see if a wire has slipped or shorted out. Please note that this will void your warranty! Otherwise, I would just recommend taking it to your cellular provider and asking them to replace it. Many providers will replace handsets for free if there's no physical or water damage to it.

In the meantime, try using the mini-USB headset that Motorola ships with the phone or picking up a third-party one, or use a Bluetooth headset.

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Use your screw driver, open the handset, maybe the speaker wire is broken. Or use multimeter to check the dc resistance of speaker. Generally ,it is 8ohm or 4 ohm.

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