Question about Microsoft Xbox 360 Console

3 Answers

Controllers wireless controllers keep disconnecting when taken more than 2 feet from console

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  • JJ167 Dec 20, 2007

    Thank you for your prompt response. We have tried all these things, we have moved the location of the console, tried other controllers with it, tested our controllers on other consoles (they work perfectly). We have returned the console for repair and it has come back with the same problem. I am desperate for a solution before Xmas, if anyone else has any ideas please help

  • Anonymous Feb 15, 2008

    having the same problem

  • skuzon Aug 16, 2008

    yes I seem to have the same problem. I installed a custom case on one of my controller, so it would work with LED's. The think now is my controller disconnects really easily. All my other controller work better. Is there any way to repair my controllers receiver manually?

  • markkn Dec 02, 2008

    GOT XBOX 36,6WKS AGO & 2 DAYS AGO..THE SAME PROBLEM OCCURED...FLASHING GREEN LIGHTS ON WIRELESS CONTROLLER & RE-CONNECT MESSAGE...MS WANT TO COLLECT MACHINE FOR REPAIR BUT IT'S ONLY A FEW WKS OLD & TO BE HONEST,I WOULD WANT A NEW MACHINE! ANY IDEAS?

  • tara_rego Dec 25, 2008

    I just bought a refub 360 I cannot get the controllers to connect. I have tried the top button. The green light just flashes on the controller. I can even get a message on the screen to reconnect.... please help

  • Anonymous Jan 09, 2009

    same problen but my xbox is new

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3 Answers

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Also it might be the consel the wireless reciver might be broken open up the xbox if you know how to. also contact xbox at 1-800-4my-xbox

Posted on Jun 15, 2008

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Replace the batteries (or charge the batteries if rechargable.) Also make sure nothing like a cordless phone, WiFi base station nor microwave is nearby. They'll cause interference with the wireless controllers.

Posted on Dec 19, 2007

  • Anonymous Dec 20, 2007

    I found this knowledge base article, but I don't think it tells us much more than we already know:

    <http://support.microsoft.com/kb/906947/e...>


    Xbox 360: How to connect the Xbox 360 Wireless Controller
    View products that this article applies to.
    function loadTOCNode(){}




    Article ID
    :
    906947

    Last Review
    :
    April 25, 2007

    Revision
    :
    4.1
    SUMMARY
    loadTOCNode(1, 'summary');
    This article describes how to connect the Xbox 360 Wireless Controller to an Xbox 360 console.

    The
    Xbox 360 Wireless Controller is designed for use on the Xbox 360
    Console or on a computer that is running Microsoft Windows XP with
    Service Pack 2 (SP2), or a later version of Windows, together with an
    Xbox 360 Wireless Gaming Receiver for Windows.
    MORE INFORMATION
    loadTOCNode(1, 'moreinformation');To connect the wireless controller to the Xbox 360 console, follow these steps:



    1.
    Press and hold down the Xbox Guide button until the controller turns on. The Xbox Guide button is the round button with the green
    "X" near the center of the controller.

    2.

    Make sure that the Xbox 360 console is turned on. If the console is not
    turned on, press the power button. The power button is the large round
    button on the Xbox console.

    3.
    Press and release the connect button on the Xbox 360 console. The connect button is the small round button on the Xbox 360 console.

    4.
    Press and release the connect button on the controller. The connect button is the small button on the front edge of the controller.



    5.
    After the Ring
    of Light spins and flashes one time on the controller and on the
    console, the controller is connected. The quadrant on the Ring of Light
    that remains lighted indicates the position in which the controller is
    connected.To connect the wireless controller
    to a personal computer that is running Windows XP SP2, or a later
    version of Windows, follow these steps:



    1.
    Press
    and hold down the Xbox Guide button until the controller turns on. The
    Xbox Guide button is the round button with the green "X" near the
    center of the controller.

    2.
    Make sure that the Xbox 360 Wireless Gaming Receiver for Windows is plugged in to your computer.

    3.
    Press and release the small round connect button on the Xbox 360 Wireless Gaming Receiver for Windows.

    4.

    Press and release the connect button on the controller. The connect
    button is the small button on the front edge of the controller.

    5.
    The
    Ring of Light on the controller will rotate and flash one time, and the
    light on the Wireless Gaming Receiver will flash. When a connection is
    established, the Ring of Light on the controller will remain lit and
    indicate the position in which the controller is connected.
    Notes about the Wireless Controller
    loadTOCNode(3, 'moreinformation');




    The controller remains connected to the console even when you turn off the console.


    The
    controller is connected to only one console at a time. You can connect
    the controller to a different console at any time, but your connection
    to the previously connected console is lost. You must repeat these
    steps to reconnect the controller to the original console after your
    connection to the console is lost.



    The controller works within 33 feet (10 meters) of the Xbox 360
    console. However, objects between the controller and the console may
    reduce this range.


    If the controller does not turn on, the batteries may have to be replaced.

  • Anonymous Dec 20, 2007

    And there's this one too:

    <http://support.microsoft.com/kb/911111/e...


    Xbox 360: You experience performance issues or interference when you use the Xbox 360 Wireless Controller


    function loadTOCNode(){}




    Article ID
    :
    911111

    Last Review
    :
    April 25, 2007

    Revision
    :
    2.7
    SYMPTOMS
    loadTOCNode(1, 'symptoms');
    You experience one or more of the following symptoms when you use the Xbox 360 Wireless Controller:




    Unexpected poor performance with the wireless controller or with other wireless devices.


    Four green lights flash continuously on the wireless controller.


    You receive the following error message: Please reconnect controller.


    CAUSE
    loadTOCNode(1, 'cause');
    This behavior occurs because other wireless devices are operating at the same frequency, 2.4 gigahertz (GHz).

    This
    behavior occurs when there are metallic objects in between the console
    and the wireless controller. Metallic objects include chrome faceplates
    or metal dividers.


    THINGS TO TRY
    loadTOCNode(1, 'whattotry');




    1.
    Remove
    all the metallic objects from the front of the console. Or, move the
    console away from any metallic surfaces, such as entertainment cabinets.

    2.
    Move the console or move the other wireless devices away from the console.

    3.
    If
    other wireless devices do not work correctly, move these wireless
    devices or move the console to determine whether interference is
    causing the issue.

    4.
    If
    you continually receive the "Please reconnect controller" error message
    during gameplay or if the four green lights on the controller flash
    continuously even after you try to “bind” the controller with the Xbox
    360 console, there may be a problem with the controller. Contact Xbox
    Customer Support.


    MORE INFORMATION
    loadTOCNode(1, 'moreinformation');Metallic
    objects may shield the wireless signal. This prevents the signal from
    reaching either device. Some faceplates may contain metal and may
    interfere with the wireless signal between the controller and the
    console.

    Note All licensed faceplates have been tested and will not interfere with licensed wireless devices.

    The
    Xbox 360 Wireless Controller runs in the 2.4-GHz range of radio
    frequency. The controller has been optimized to run at this frequency
    and share the frequency with other devices. However, sometimes the
    wireless controller may not function correctly or may interfere with
    other wireless devices.


    We are interested in hearing about any devices that may be
    involved in interference with the Xbox 360 console. Send us an e-mail
    message or contact a telephone support agent if you cannot resolve an
    interference issue.

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  • 12 Answers

The console works perfectly but the problem is the RF Module board which recieves the signals of the xbox 360. You can but an RF module board for about 5-15 dollars on ebay. replacing it is a breeze. is like unpluging your tv from the wall jack and pluging it back in. You have to remove the casing so your warrantee with microsoft will be voided. Just remove the casing and replace your old RF Module board with the new one you baught and BANG!! Problem fixed!

Posted on Feb 14, 2009

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2 Answers

X box controller keeps turning itself off - I have put new batteries in


Connection problems might be caused by one or more of the following factors:
  • Weak batteries or a weak Xbox 360 Rechargeable Battery Pack
  • Interference from another wireless device, such as a microwave oven, a cordless phone, or a wireless router
  • Metallic objects positioned between the console and the wireless controller, such as a chrome faceplate or metal dividers, shelves, or doors on an entertainment center cabinet

    Note All licensed Xbox 360 console faceplates are tested for interference, and do not interfere with licensed wireless devices.
  • There are already four controllers connected to the console.
uparrow.gifBack to the top THINGS TO TRY Solution 1: Restart your console Turn your console off, wait a minute, and then... Solution 1: Restart your consoleTurn your console off, wait a minute, and then turn it on again.

If your controller is still not working, try the next solution. uparrow.gifBack to the top Solution 2: Replace the batteries or the Rechargeable Battery PackInsert fresh AA batteries, or attach a fully charged Xbox 360 Rechargeable Battery Pack to your controller. If you have an Xbox 360 Rechargeable Battery Pack
  • Remove the battery pack and reattach it to your controller, making sure that it is attached correctly.
  • Press and hold the Xbox Guide button. In the upper-left area of the Xbox Guide button, the battery meter indicates your current level of battery strength. You might need to recharge the battery pack, if the level is low.

    Collapse this imageExpand this imagecontlrftbtn.jpg

If you have an Xbox 360 Play & Charge kit
  • Make sure that the Xbox 360 Rechargeable Battery Pack is correctly connected to your controller and plugged into one of your console's USB ports. If you check both of those things but are still having the problem, try the suggestion below.
  • Plug the charge cable into each USB port on your console, one by one. There are two USB ports on the front of the console and one on the back. If the controller works in one USB port but not another, try another accessory in the USB port that did not work with the controller. If the USB port does not work with any accessory, your Xbox 360 console might need to be repaired.
  • Turn off vibration feedback (rumbling) on the controller. If you play games with feedback while charging, it takes longer for the controller to charge and might drain the battery pack faster than it can recharge. Here's how to turn vibration off.
    1. Press the Xbox Guide button on the controller.
    2. Go to the Settings area, and then select Preferences.
    3. Select Vibration.
    4. Select Enable Vibration to clear the checkbox.
If your controller is still not working, try the next solution. uparrow.gifBack to the top Solution 3: Remove objects between the controller and the consoleThe controller works within 33 feet (10 meters) of your console. However, objects placed between the controller and the console might reduce this range. In addition, objects that use wireless technology (for example, a cordless phone) can interfere with your wireless controller. Remove or relocate objects or wireless devices that might interfere with the wireless controller or console. Here are some things that can cause problems:
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  • Cordless phones
  • Wireless routers
  • Chrome faceplates
  • Metal dividers
  • Shelves
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Note All licensed Xbox 360 console faceplates are tested for interference, and do not interfere with licensed wireless devices.

If your controller is still not working, try the next solution. uparrow.gifBack to the top Solution 4: Disconnect all controllers and headsetsIf all four rings surrounding the power button on the console are green but the controller has four flashing green lights, four controllers might already be connected to the console. Disconnect all of the controllers, and then try to connect the controller with the problem.
  • To disconnect a wireless controller, press and hold the Xbox Guide button for three seconds, and then turn the controller off.
  • To disconnect a wireless headset, turn the headset off.
  • To disconnect a wired controller or headset, unplug its cable from the console.
To learn more about connecting your wireless controller, please read the following Knowledge Base article: 906947 (http://support.microsoft.com/kb/906947/ ) How to connect an Xbox 360 Wireless Controller to an Xbox 360 console or computer If your controller is still not working, try the next solution. uparrow.gifBack to the top Solution 5: Replace your controllerIf your controller still does not work correctly, it might need to be replaced. Please contact Xbox support at the following address: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact) uparrow.gifBack to the top Additional supportPlease visit the following Web site for information about how to contact Xbox support: http://www.xbox.com/support/contact (http://www.xbox.com/support/contact)

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