Question about HP LaserJet 4 plus Printer

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HP Laserjet 4plus chewing us paper

My HP Laserjet 4plus has recently started chewing up paper once it's finished printing. It jams and rolls up inside the printer, is this easily fixable?

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  • beniorns Sep 30, 2009

    I think it's just after the fuser, because the paper doesn't smudge at all when it's removed.

  • John Twist May 11, 2010

    When you say jams up inside the printer do you mean under the toner, in the fuser, or at the output assembly?

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  • Master
  • 1,653 Answers

This is most likely cased by a dirty paper feed path so it will need cleaning and blowing out. Make sure that all the internal paper guides and separators are free of obstruction. Make sure that the fuser area is clean that the internal paper guides are ll in place and operate freely. Also clean it with a vacuum with a soft haired brush tool to avoid any damage. Also fan the paper before using it and do not overload the print paper tray. Also check that the pick up rollers are not work or contaminated with dirt / debris etc. Also make sure that the print tray is not overloaded and make sure that the paper is not to tightly held by the tray side guide.

Posted on Sep 30, 2009

  • Karl Wright
    Karl Wright Sep 30, 2009

    Then try looking at the back panel guide as this is the most likely place if it is fusing OK. pay attention to the lower part of the panel where it hings and the rollwers. make sure that the guides and rollers are freely moving and are not distorted.

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Related Questions:

1 Answer

Our printer is not picking up the paper from the tray and is saying it is jammed. There is not jam.


Hi there !

Is your printer had jammed before and it stop printing in the middle of printing? For some reasons, paper can jammed due to printing interruptions, printer turn off, improper loading or feeding of paper, roller feeder had problem and others.

If jams before and paper have let inside the printer, please do the following first:

1. Check th paper tray, see inside if the paper is jammed inside that compartment. If there is paper jammed, remove, turn off your printer and turn on. This will solve your problem.

2. If not, open the printer cartridge door, remove the toner cartridge and look for paper jammed inside. If these is paper inside, remove it, turn off the printer and turn it on.

3. If you cannot see the paper jammed inside, the paper maybe inside the heating area. To remove paper, just turn off your printer and turn it on to roll over the paper jammed inside of it.

4. If the printer is blinking and saying there is paper jammed. You have to check the cartridge toner by opening the cartridge door, remove the cartridge and return it back but be sure it is well firmly fitted.

If following the 4 diagnostic procedure and you cannot locate the jammed paper, the problem lies on the toner cartridge itself. When toner cartridge is not rolling over, it will stop feeding the paper and it will cause printer to jammed.

To diagnose the problem, put old printer cartridge and if no toner power, just shake it well and I am sure there is still small amount of powder inside it and if it prints, the toner cartridge you purchase is defective. Reason, factory defect or improper refilling and part is not working well.

I hope it is helpful and thank you for using FixYa !

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1 Answer

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To remove paper jam. Just remove the toner cartridge and pullout jammed paper. If still coming paper jammed error message. Switch of the printer and the printer will roll over the paper jammed.

Changing of fuser drum is required if the print out came with the black strips. This happens when you print large volume of printing jobs.

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Check input paper feeder at top too - easy to miss. Top flips open with a firm (but not excessive) pull, so you can look there.

If you are sure you've opened and looked under every available panel on the printer (there are many!), turn it off and unplug for half a minute. Make sure all panels are back properly in place, but leave out the paper tray (and no paper either in the rear input paper feeder).

Plug in and turn on. Wait for it to finish its start-up sequence - it should complain about no paper.

Check the paper is flat and straight in the paper tray, and no excess room between paper and guides, and put it in again.

Print test page.

How is it now?

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Most likely a bad pick up roller these machines will give a jam error if the paper or envelope is not picked up. Try cleaning the roll for the tray you are having the trouble with if the condition improves you have found the problem.
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1 Answer

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Managed to solve this myself: I disassembled the printer and noticed there was a paper jammed in the duplex tray. Rolls were all ok, but the paper blocked the use of the duplex pathway. For disassembly help check the HP 1320 service manual, which you can find on the net as a PDF.

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