Question about Maxtor Personal Storage 3100 (M01E100) 100 GB Hard Drive

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Hi, Something happened, My CPU dont see my Maxtor 3100

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Three things:
1. Disconnect any other USB devices such as a printer ar any NEW USB device that you added.
2. Use a shorter USB cable. Connect a short USB cable directly into the computer (no hubs)
3. If your external drive came with a 3-prong (Y-cable) cable. Use that.

Posted on Sep 30, 2009

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First off let me say that you need USB 2.0 for most external hard drives and an operating system above windows 98 to be in with a chance.

Trying to use a hard drive on USB 1.0 is like trying to push ab avalanche back up the hill

One or more of the hints below will probably sort out most USB problems with most USB portable / external hard drives and OTHER devices (though not always)

A few things to check but assumes USB and Windows for other interfaces / operating systems (mac/ Linux) similar steps may be adapted to suit.

1. Ensure it is connected directly to the computer to a USB 2.0 port not a USB 1.0 port as this can have effects on performance and reliability

2. Use only the cables that came with it NOT one that fits that may have been lying around or is longer. Not all USB cables are equal even though they should be)

3. Do not connect through an external USB HUB unless that hub is USB 2.0 AND has its own power supply.

4. Use ONLY the power supply that came with it if it has an external power supply Don’t use any other unless you know it has both the same voltage and current rating e.g. 12V 500mA anything rated below that would not work properly.

5. Always use the same port for connecting your devices. Some devices do not like being switched about. If switched they may want to install software / drivers again. This can be especially true if you move a HUB to another port
6. For FLASH DRIVES you should ensure that the device is set for "quick removal" using the drive control panel properties or use the USB "Safely Remove Hardware" option. If you don't do this there is a very strong chance that any files you transfer may not be there when you plug into another computer.

If you checked and fixed anything there and still have issues then check your hardware from CONTROL PANEL / SYSTEM / HARDWARE.
Any exclamation marks by hardware need fixing before you investigate any further

USB flash drives can fail for no apparent reason.
Sandisk Cruzers are especially bad for this.

USB hard drives should be treated with extreme care.
This is a real hard drive ! and knocks and bumps can quite literally kill them.

It is possible to remove drives from the enclosures in most cases and connect directly inside a PC to fully check it.
You should also do this to check the drives connections are not bad inside the enclosure

Note that if you hear a drive clicking or pinging this could be the worst thing you would hear.
Known as "The Click Of Death"

If none of the above steps help look at updating the drivers from the manufacturers web site in the support section.

Posted on Sep 30, 2009

  • JANLAND Oct 24, 2013

    i THINK THIS IS ONE OF THE CLEAREST AND EASIEST TO UNDERSTAND INTERNETINSTRUCTIONS I HAVE EVER READ. THANK YOU SO MUCH!

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  • Master
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Hi,

You need to connect USB 1.1 hub to the external hard drive, if you do not have one try to connect it to the USB hub on your monitor, and then connect the monitor to the computer via USB. If that did not work then do the following:
Connect all drivers that you have as Maxtor, mouse, cd, mp3 etc. then go to device manager, system and go down to the devices that show your drivers and external connection. Delete all devices that you do not know including the Maxtor, etc. When you do that you are telling your computer to delete all drivers and then the computer will search for them again and install them. Now close all windows and shutdown the computer and as soon as it is off give it few seconds and then start it again you will see that the computer taking longer now to start as it is now looking for all attached devices and installing their drives. Now this should fix the issue if you get any error or anything please make sure that post your outcome and notify me personally so I can work on it.
If you need help with anyone then please let me know and I will help with it. Please do not forget to rate my service so we can improve on it with your help. God bless

Posted on Sep 30, 2009

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Saw your solution for the maxtor 3100 hard drive problem. did you use another maxtor power supply or just a compatible 12 volt?


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You can find a power cord for your Maxtor Personal Storage 3100 100 GB Hard Drive here:

http://lcdpayless.com/productpage.php?productId=2503

or

http://www.ecrater.com/p/6553550/ac-dc-power-adapter-maxtor-3100

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Have you checked the Power Adapter of the Maxtor 3100?
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I have a Maxtor External Personal Storage 3100.


Here is a link to the Maxtor install guide for your drive. From what I can see there are also some diagnostic tools however / the listed supported OS does not include Vista but - if your running Vista 32 bit OS - try the XP tools. Affraid to say though it may be time for an upgrade.

http://www.seagate.com/ww/v/index.jsp?locale=en-US&vgnextoid=45f3004f9f650110VgnVCM100000f5ee0a0aRCRD&vgnextchannel=dbe13d317972b010VgnVCM100000dd04090aRCRD

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1 Answer

My Maxtor Personal Storage 3100 suddenly not


Hello

OK, at the link below you will be directed to a tip i wrote on this exact error.

Click HERE.

Feel free to let me know if you have any further questions.

Kind regards
Andrea

Nov 07, 2009 | Maxtor Personal Storage 3100 (M01E100) 100...

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