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Have you tried pressing "Okay" then "Clear"? I know there is two lock features on it, and one is a double button lock. If that doesn't work there could be something wrong with the front keypad. Flip the phone open and see if it lets you unlock it that way.
To delete single messages on an ENV2 with broken inner screen:
1) Go to your message inbox on your external screen to find the message you want to erase, but don't open it.
2) Open your phone and hit OK (to open message)
3) Hit the top left silver button, then OK.
Wait a few seconds for it to delete. If you know you have multiple messages right in a row you can skip step 1 and the first part of 2 (open your phone).
Mine does the samething. Call customer support and let them know your phone is not working and you need a replacement. Mine is getting replaced. Mine started as just the "ok" button now it's moved to the 4-5-6 row. very frustrating.
The bottom half was working, the top keyboard was not working. The only button on the top that worked was the power key. Today, I got a screwdriver and took the whole entire thing apart. Start by removing the battery, then take out the 6 back screws. Gently pull the back apart - this will be tough, do it evenly around all sides instead of getting just one side and yanking or you might break it. two of the screws on the top are accessible readily, but the two near the hinge are only accessible once the back is apart. Take the front apart with these 4 screws. dry it out with a q-tip. There should be four more screws inside - take those apart and dry clean. Pull the face off and dry the large white plate that receives all the button action. I put it all back together and my buttons worked again. I didn't even feel like I did anything to fix it because it wasn't really wet inside, i think there was just a micro-dot of moisture on that white plate. I hope it works for you. I was so excited about mine that I got on here to tell others. But hey - I also prayed about it and God cares even about the little things!!!!! Now - I've got the battery out and am leaving it out for a couple of days just to make sure that its totally drive because any water in there could still damage the phone if there is a power source. GOOD LUCK!
you have to go into your display options it will list your main display and your front display. on your main displayis the inside one. your outside is considerted your clock display option press the select and edit this should give you the desired options you can choose for it. pick the one you want and then hit save. this should do the trick..........please rate this