I have a packard bell and on the smart restore screen where you can install/uninstall program's like adobe etc on the left there are links to click on. My pc works fine and the uninstall.install works fine too, but the background in the windows did dissapear and now it's a white background and white letters. How do i get my backgroung back in the window?

Basically a reformat

packard bell dot reset back to the factory settings

Microsoft https://answers.microsoft.com > windows > forum > all
May 29, 2013 · 1 post
Packard Bell Recovery Management opens. 2. Click the Restore tab, then click Restore system to factory default. The Confirm Restoration dialogue ...
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Right click your mouse, anywhere on the screen, when the small window opens click on view then make sure there is a check mark by "Show Desktop Icons"

When the laptop boots up, go to Start - All Programs - Accessories - System Tools - System Restore - click on "restore My Computer to ab earlier time" and click on a date you wish to restore from (before your problem occured).

Packard Bell is a computer manufacturer, now owned by Acer. Restoring your computer will erase the hard drive and install a fresh copy of Microsoft Windows. This is beneficial if the Packard Bell is showing its age and running extremely slow or has been hit with an incurable virus infection. Before attempting to restore the system, be sure to back up any data you wish to save.

1.Insert the Windows Setup CD/DVD into the computer's optical drive. The disc will have been included with the Packard Bell computer.

2.Restart the computer with the disc inserted. A black screen will appear when the disc is detected, displaying "Press any key to boot from CD or DVD..." Press any key on the keyboard to launch the Windows installer. The "Install Windows" screen will appear.

3.Click "Next."

4.Select "I accept the license terms" and click "Next."

5.Click "Custom" when asked what type of installation you'd like. The other option is "Upgrade," but in order to restore your Packard Bell system to its factory settings, you must reformat the hard drive.

6.Click "Drive Options" when asked where to install Windows. Select the C: drive and click "Erase." Select the unallocated space after it has been erased, and click "Format." Format the space using the "NTFS" file system.

7.Click "Next" and Windows will begin reinstalling on the Packard Bell's hard drive. The system will reboot when finished and launch into your newly restored Packard Bell.

Hi

When you hit the power key also hit the F11 key keep pressing it until you get into the
recovery box

then follow on screen instructions

please back up all you files or pictures ist onto a disc or pendrive
because if you take it back to factory settings you will loose everything that you have put onto the
laptop but the bonus is that you will have a nice clean hoopefully sweet running laptop

good luck

Wow. No, it should not take that long to do a restore. The problem is stopping the restore MAY brick the system. Your problem seems to have started with the ParetoLogic. It seems this program will not uninstall properly unless you kill it in task manager first. http://support.paretologic.com/customer/en/portal/articles/2222917-how-to-uninstall-paretologic-internet-security-
This is strange because most security program cannot be disabled from task manager. Once you installed AVG you had 2 antivirus running at the same time - if not 3, Norton has been known to not uninstall cleanly. They even make a special removal tool. Download and run the Norton Remove and Reinstall tool
If the restore finishes - great, if it doesn't and you have to shut down the computer, it should roll back when you reboot. That puts you back to where you started so follow the instructions to remove Paretologic, run the Norton Removal tool and just to be sure, run the AVG Removal tool because the install might have been corrupted. http://www.avg.com/ca-en/utilities

Try this:

1. Download and run the WMP (Windows Media Player) update from Microsoft - click here to get it
2. Follow the instructions, which will include a reboot.
3. Try launching WMP.
   

If that doesn't work, try this:

1. Go to your Control Panel and uninstall all media software in the list except for WMP. Some programs you're likely to find are Napster, Rhapsody, Real, RealPlayer, Quicktime etc. Get rid of them all. HOWEVER, if you're not entirely sure about a particular program, leave it alone.
2. Also, uninstall Adobe Flash Player - Microsoft and Adobe are notorious for not playing nicely together! ;)
   
3. Reboot
   

• If, during the uninstall process of a particular programthe computer asks you to reboot to "complete the process," just click"No" (or "Cancel") and continue uninstalling the rest of the programs. I say this because you'll reboot in step 3, above. If, however, a particular program insists that you reboot, that's not a problem - just do it.
  
• Also, because you've uninstalled programs like Quicktime or RealPlayer that various technologies rely upon, you'll be asked to reinstall them when you encounter the need for such technologies in the future (such as on the web, if you buy software, etc.). But don't worry because they all install quickly and easily.
  

If that doesn't work, try this:

1. Go to Control Panel
2. Click "Security Center"
3. Click "Windows Update"
4. Click "Check for Updates"
5. Install the updates, following the onscreen instructions.
6. You'll need to reboot after the installs are complete.

If this doesn't work, you're probably missing drivers or there's a registry conflict. In this case, your best solution would be to system Restore by using the Restore disk that came with your system. But beware, if you restore your system and don't check the option to keep the data, you'll lose everything on your system that you, yourself, added - such as Word files, etc. Therefore, BACK UP YOUR DATA FILES BEFORE PERFORMING A SYSTEM RESTORE.

On some Restores, you're presented with the option to restore but keep your data files. Still, BACK UP EVERYTHING first.

it seems your pc is infected with viruse, it will be better if you can install a good antiviruse like avast 4.8(free) if you cannot then you have to format and reinstall the operating system

What OS do you have? Is the keyboard responsive when you get into the operating system? Did you install anything the last time it worked fine?

From parkard bell suppport website Quote

"Step 4 - Re-installing your software
Call the help desk and ask them to guide you through the
ExtHS process.
Please have your Recovery CDs to hand when you call
the Easy Repair line.

Once you have completed the ExtHS process you will
need to re-install Windows and the other software supplied
with your Packard Bell computer. To do this follow the
steps below:
1. Disconnect all peripheral devices (web cam, printer,
scanner, broadband modem etc.).
2. Insert the Packard Bell Master CD 1 / DVD in the top
CD / DVD drive and restart your computer.
3. The CD will load and display the following message:
Please refer to the section headed Packard Bell
Recovery Program in your user’s guide for instructions
on this utility. Press OK if you want to continue
or Cancel to return to DOS.
4. Press the letter O on your keyboard to continue.
5. You will see a menu with options. Please select option 1
“Standard System Restore” by pressing the 1 key on
your keyboard.
6. A warning message about data loss will be displayed.
Press the letter O to continue.
7. The process will take around 40 minutes. Once this is
done you will need to restart your PC. Remove the CDs
and store them in a safe place.
8. If there was a Software Library DVD supplied with your
PC you can use this to install the extra software that was
supplied with your computer. Insert this into the drive
and follow the onscreen instructions.
9. Finally, you will need to install any additional devices
(web cam, printer, etc.) and software by following the
instructions supplied with them."