Question about Canon EF-S 17-85MM F/4-5.6 IS USM Lens

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Stuck zoom too!

My Canon 17-85 IS also seems stuck at 17mm, though if I turn the lens upside down and am gentle, it will release. Not ideal tho'. Sounds like a loose element? I had not been 'rough' with the camera at all, so do not understand how this could have happened.

Any ideas? Solutions that don't involve hundreds of £'s at an Authorised Service Centre?

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I had the same problem, but it was a case of getting a loose screw tightened up inside the lens.
I took it to an authorised dealer and it cost me the equivalent of about US$25 to get repaired, with the obvious advantage of not messing with the warrenty.
I also hadn't bumped my lens, and I only bought it in July, 2009.. so effectively, new. I did notice the zoom getting looser with time, and would fall out of the chosen zoom length when pointing down (and indeed, up).

Posted on Feb 16, 2010

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Posted on Jan 02, 2017

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Hi all,

I've had the same problem. So I decided to give it a try because I didn't find any solutions on the net. Unfortunately you have to pay pretty much for a Canon lens while the internal quality is pretty cheap, the whole mechanism is of plastic and this is also the problem. And after a while some screws will vibrate loose from the plastic components and canon could have done this better.

Probably within your lens is now one of the three zoom mechanism screws complete removed and you will notice that there is some abnormal movement in the zoom part. Unfortunately these screws are deeply mounted inside the lens and you need a lots of skill and patience to get it fixed.


First you need to completely disassemble the lens, and please make a picture of your lens after every step you make because I had to disassemble my lens 4 times! Because some of the elements was not right in place.

I will try to place a more complete description later today including some pictures.

Regards Gert


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