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When you're on Copy mode, press the Menu button on the printer operator panel.
Press left/right button until Tools is selected on the screen.
Press left/right button until Clean Cartridges is selected on the screen.
Your printer will then print a test page forcing ink through the cartridge nozzles and clean them. After the page is printed, try to print your document/file again to verify if problem is resolved.
You may also try to reseat the cartridges by removing both cartridges from your printer > close the printer cover > unplug/re-plug the printer into the power source to reset it > when the printer turns on, firmly re-insert the cartridges. Try to print again.
If that doesn't help, try to insert different known working cartridges.
If the problem continues, please contact Lexmark Technical Support Center for additional assistance.
Remove the USB cable into the printer and leave the printer on. Remove all the cartridges. Close the cartridge door and wait for the INSERT INK MESSAGE to appear. Disconnect the power cable and from the power source supply. Move the carriage using your hand from the original position to the other side of the printer and then move it back to original position. Wait for couple of minutes Reconnect power cord and turn on the printer. Return all the ink cartridges and close the door. Wait for the calibration process. Print the test page to check if it working. Reconnect the USB cable and try to print again.
Post comment if you need more help. Regards
To install the ink cartridge
1) Press the On button. After you press the ON button, wait for the print cartridge prompt before continuing.
2) Open the print cartridge door. Lift the print cartridge door. The print cartridge moves to the right side.
3) Remove tape from both cartridges. Pull the tab to remove the tape from both print cartridges.
Important : Do not touch copper-colored contacts or retape the cartridges.
4) Insert the tri-color print cartridge.
Caution : The device must be On before you can insert the print cartridges.
a) Slide the tri-color print cartridges into the left slot.
b) Push the top part of the cartridges firmly up and into the slot until it snaps into place.
5) Insert the black print cartridge.
a) Slide the black print cartridge into the right slot.
b) Push the top part of the cartridge firmly up and into the slot until it snaps into place.
c) Make sure both cartridges are secure, Close the print cartridge door.
6) Align the print cartridges.
a) Press OK to print the alignment page, (Make sure you have loaded plain white paper in the bottom tray,)
b) Remove the alignment page from the output tray.
c) Place the alignment page face down into the document feeder.
d) Press OK to scan the alignment page.
After the page has scanned, alignment is complete.
Hope this helps. Please rate my response.
Have a good day.
Print cartridge When the print
cartridge contacts are dirty and the printer cannot detect/communicate with
Clean the contact points on the cartridges with a
dry, lint-free cloth.
1. Open the top cover of the printer.
2. Remove the print cartridges.
3. Clean the copper-colored contact points on the
cartridges with a damp, lint-free cloth. Use a dry, lint-free cloth to remove moisture from
5. Insert the cartridges back into the printer.
6. Close the top cover.
7. Try printing again.
If you still cant communicate try with new
cartridge . Hope this help. Please
Rate My Response! Thanks! CF To solve the
# Hold the cartridge upside down, with the
bar-code label facing you and take a damp paper towel. # Use the towel to wipe the printhead of the
cartridge on the bottom (where the ink comes out). Wipe the printhead
horizontally in one direction only (left to right). # Continue doing this until it looks clean. # Then dab the cartridge on the towel to make sure
the ink is flowing. # Next, look inside the printer and locate the
carrier that holds ink cartridges. Caution: Make sure the cartridges are not
installed at this point.
1. Look for a shiny piece of metal underneath the
contacts at the back of the carrier. 2. Take a damp cotton swab (use water only!) and
wipe along the bottom of the shiny metal piece. Note: You may need more than
# Reinstall the cartridges, making sure you snap
them correctly into the printer.
I had this problem after I ran a print cartridge out of ink on my HP business inkjet 1200. The Print color light stayed on solid, and would not print. After much frustration and trying many other things, I purged the air from the print cartridge pump, and that cleared the problem. To get rid of the air (which I could see through the translucent wall of the pump) I inserted a syringe needle (without the syringe) into the nozzle of the cartridge, and expelled some ink with the air. This is messy, so I recommend gloves. I have been refilling my cartridges for years.
There is a small spring that holds the ink cartridge in the ink holder.
You will see it stick out from the right hand side of the ink holder
where the ink cartridge slides in. If that spring isn't being held to
the ink holder by two plastic tabs, (I.E. the plastic tabs are broken)
the printer will never recognize the cartridge. If the printer is still
under warranty I would contact HP or an authorized repair center for
HP. Both the black and color ink holder has this spring. I know of no
way to repair this kind of breakage.