Question about Maytag Neptune MAH5500B Front Load Washer

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The washer door to my washer is locked shut.

The washer door to my Neptune Super Stack SL-3 is locked and won't open. The ''door locked'' light is on. How can I get it open? I've tried turning the dial, unplugging it, everything. The dials in the off position.

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Press the START/STOP button to stop the machine. Then check your watch. It may take up to 1.5 to two minutes for the door to unlock. Next, pull on the door indentation (you'll find it opposite the hinges).

If that doesnt work you will have to call for service 1-800-688-9900

Posted on Sep 30, 2009

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Posted on Jan 02, 2017

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Washers empties water but wont ring out clothes


Door or Lid Latch Assembly If the washer won't spin or agitate the lid switch assembly might be defective. This is a very common problem. The lid switch assembly can fail either mechanically or electrically. Test any electrical switches with an Ohm meter for continuity. The switches should have continuity according to their design. Motor Coupling If the washer won't spin or agitate the motor coupling might have failed. The motor coupling connects the motor to the washer transmission. It is designed to fail if the washer is overloaded in order to protect both the motor and
Drive Belt If the washer won't spin or agitate, check the drive belt. If the belt is broken or if it isn't tight on the pulleys the washer won't spin or agitate properly.
Transmission or clutch assembly not engaging due to going out or slipping.



Sep 28, 2014 | Maytag Neptune Washing Machines

Tip

Maytag Neptune Front Load Washers No Spin Problem


A class suit was filed in the State of Illinois, USA and then later on won against Maytag in 2004 due to the high failure rate of the wax motor used in the door lock mechanism of their Neptune Front Load Washers. The wax motor is used to activate the door lock switch by extending its shaft when a voltage from the machine control is applied across its terminals. Its failure then leads to the breaking down of components in the expensive machine control board. This is the fact that angered the customers which led to the filing of the class suit.

The obvious symptom of a failed wax motor is the inability of the washer to advance to the spin cycle and the door lock lamp is not turned on. The washer stops momentarily at the end of the wash cycle then continue to tumble as the machine control checks the activation of the door lock switch. The control will not allow a spin speed higher than 51 revolutions per minute (RPM) unless the door lock switch is activated by the wax motor. It is a safety feature of the washer to prevent accident due to accidental opening of the washer door during a high speed spin.

Customers who purchased the Neptune Front Load Washers in the USA after April 1, 1997 and before August 9, 2004 are Class members and eligible for the repair reimbursement, replacement cost, or purchase certificate depending on the length of service of the machine. Call up Maytag at 1-888-MAYTAG (1-888-629824) for more information.

The models included in the class suit are as follows: MLE2000AYW, MLE2000AWW, MLE2000AZW, MLG2000AWW (Gas Stack Unit), MAH3000AAW, MAH3000AEW, MAH3000AGW, MAH3000AWA, MAH3000AWW, MAH3000BGW, MAH4000AWW, MAH4000BWW, MAH4000AWQ, MAH4000BWQ, MAH5500AWW, MAH5500BWW, MAH5500BWW, MAH5500BWQ, MAH55FLBWW, MAH55FLBWQ, MAH6500AWW, MAH6500AWQ, MAH7500AWW, MAH7500AWQ, MAH7550AAW, MAH7550AGW.

on May 06, 2010 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

Put detergent


MLG2000A - Maytag Neptune Super Stack SL-3
1 - Select Wash/Rinse Water Temperature
2 - Select Options (Max Extract, Extra Rinse, Signa)
3 - Select Cycle
4 - Load the Clothes Washer (add detergent on top of the load in the tub, and additives [fabric softener, bleach] in their dispensers).
5 - Start the washer.
This is according to the owner's manual I have. Has worked for 14 years for me.

Jan 14, 2014 | Maytag Neptune MLG2000A Front Load Stacked...

1 Answer

Start button want stay on


this is most likely to be upper control board/located in the top of dryer

Feb 18, 2013 | Maytag Neptune Washer

1 Answer

Door closes perfect but door lock light doesent come on .turns back off after about a min


Possible that the door switch is defective. Check the door lock switch, remove the wiring from the lock, check and trace to the panel board.
It can also be due to fault in the board.

Jan 23, 2013 | Maytag Neptune MAH5500B Front Load Washer

1 Answer

We were on vacation for about month and a half. Upon my return, I opened the front load washer (Maytag Front Loader Neptune Super Stack Mo. No. MLE20000AYW) and water came rushing out at me. The water...


Shut your water taps of at washer when you go away for long periods /you must have a small amount of water leaking pass water inlet valve of washer / You should have that replaced b/c that is the first sign that it may stick completely open at a later date/water valve is cheap compared to a flood...Hope I helped if I did please vote need more help please ask and good luck

Feb 05, 2011 | Maytag MLE2000 Front Load Stacked Washer /...

1 Answer

Door lock suddenly does not function when depressing the start/stop button on my Neptune Super Stack SL3 washer-dryer. The locked light is on however. The result is that the washer will not spin or drain.


If you take off the face plate where the knobs are at or if you know how to get to the wax motor you'll find a red solid cable and if you pull this cable it will release the mechanism which is keeping the wax motor engaged

Jun 30, 2010 | Maytag MLE2000 Front Load Stacked Washer /...

1 Answer

Im having trouble with my maytag neptune tl washer it wont finish the spin cycle


Please see the following Whirlpool / Maytag service manual for Neptune washers.
https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/dc59d905140253e18525729c005765f4/$FILE/Maytag_Neptune_Washer.pdf

On page 3-1 the manual explains that if the washer shuts off during the spin cycle, the problem points to a weak spring in the door lock mechanism.

"Shuts OFF In The Middle Of The Spin Cycle:
During the spin cycle, the machine control
monitors the door lock mechanism to ensure
the door is locked. This is done through the
door lock enable switch. During "lock mode,"
the shaft of the door lock mechanism is
pressed forward by the door lock wax motor,
and the shaft presses in the button of the door
lock enable switch. If the machine control
board sees the switch OPEN during the spin
cycle, the machine control board will automatically
shut the washer OFF. This is caused
by a weak spring in the door lock wax motor.
Replace the complete door lock mechanism.



Oct 25, 2009 | Washing Machines

2 Answers

Detergent goes where?


MLG2000A - Maytag Neptune Super Stack SL-3
1 - Select Wash/Rinse Water Temperature
2 - Select Options (Max Extract, Extra Rinse, Signa)
3 - Select Cycle
4 - Load the Clothes Washer (add detergent on top of the load in the tub, and additives [fabric softener, bleach] in their dispensers).
5 - Start the washer.
This is according to the owner's manual I have. Has worked for 9 years for me.

Jun 28, 2008 | Maytag Neptune MLG2000A Front Load Stacked...

1 Answer

Neptune super stack sl-2


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Mar 30, 2008 | Maytag MAH6500 Neptune Front Loading...

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