Question about Toshiba Satellite Pro L300 Notebook

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I have a TSSTcorp cd dvdw ts-l633a combi drive fitted as standard to my brand new laptop but nothing appears on 'my computer' and device manager shows yellow ex mark against CDROM. Any ideas?

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  • Contributor
  • 35 Answers

Follow these steps to resolve your cd dvd issue. It’s mostly caused by an error in the registry.
Before you proceed, create a backup of your registry.
Manual steps to back up the registry in Windows XP
1. Click Start, click Run, type %SystemRoot%\system32\restore\rstrui.exe, and then click OK.
2. On the Welcome to System Restore page, click Create a restore point, and then click Next.
3. On the Create a Restore Point page, type a name for the restore point and then click Create
4. After the restore point has been created, click Close.
Note If System Restore is turned off, you receive a message that asks whether you want to turn on System Restore now. Click Yes. Then, in the System Properties dialog box, click to clear the Turn off System Restore check box, click OK, and then repeat this step.

The next step is as follows:
First and foremost, go to My Computer; right click on properties, hardware, and then Device Manager.
Right click on the CD DVD drive and uninstall it, then click OK, then close.

Next Step:
1) Close all open programs

2) Click on Start, Run, and type REGEDIT and press Enter

3) Click on the plus signs (+) next to the following folders

* HKEY_LOCAL_MACHINE
* SYSTEM
* CurrentControlSet
* Control
* Class
* {4D36E965-E325-11CE-BFC1-08002BE10318}

4) This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

* UpperFilters
* LowerFilters
* UpperFilters.bak
* LowerFilters.bak

5) If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

6) After deleting the keys, close the Registry Editor

7) Reboot
your computer

That's it, guys!!
Till next time, take care of your laptop.
Idris Chambas

Posted on Feb 01, 2010

  • budge1973 Aug 29, 2011

    It worked!!! I've been working on this for hours and this did the trick....thank you, thank you, thank you!!! You are awesome!

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  • Master
  • 1,462 Answers

Hi,

If it shous Yellow mark ,it denotes problem with the driver, Just right click, properties and reinstall the sriver ot update the latest driver from internet,,

PLEASE RATE THIS SOLUTION
RNJ VINODKUMAR

Posted on Sep 30, 2009

  • Vinod Kumar
    Vinod Kumar Sep 30, 2009

    Hi,



    If it shous Yellow mark ,it denotes problem with the driver, Just right click, properties and reinstall the sriver ot update the latest driver from internet,,



    PLEASE RATE THIS SOLUTION
    RNJ VINODKUMAR

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kritiko
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SOURCE: l300 toshibi - vista i have

Hi there! Please run the following Microsoft tool in your computer.

http://go.microsoft.com/?linkid=9740811

More info:
http://support.microsoft.com/kb/982116

I hope it helps.

Posted on Feb 28, 2011

Testimonial: "hi - seems to have worked - tks much - "

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L300 toshibi - vista i have a TSSTcorp cd dvdw ts-l633a combi drive fitted as standard to my brand new laptop but nothing appears on 'my computer' and device manager shows yellow ex mark against CDROM....


Hi there! Please run the following Microsoft tool in your computer.

http://go.microsoft.com/?linkid=9740811

More info:
http://support.microsoft.com/kb/982116

I hope it helps.

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