Question about Xerox 5665 Copier

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Sanning issues There are scanning jobs that will not finish processing and will not delete. The job status states deleted, but they are still there and no other scanning jobs are going through.

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Here is the process that should free you up.

  1. Press the [Access A] (key symbol) button on the top, right-hand corner of the Control Panel.

    sanning issues - wcpro55-contl-pnl-access.jpg

  2. Enter the system user name and password using the Touch Screen keyboard, then select [Enter] on the Touch Screen. The default user name is Admin and the password is 1111.
  3. If the Internal Auditron is not enabled, select the [Go To Tools] button. If the Internal Auditron is enabled, select the [Tools Pathway] button.
  4. Select the [More] button..
  5. Select the [Software Reset] button.
  6. Select the [Reset Both] button. The Confirmation Required screen will be displayed.
  7. Select the [Confirm] button. The lights will blink and the machine will begin its reboot procedure; this should take less than five minutes to complete. The machine will automatically return to the Features screen when the process is complete.
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Posted on Dec 20, 2007

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Open the Print Que and see if it will let you pause the print job. Then close the que and turn the printer off. Open the print que again and see if it will let you delete it. For some reason every now and again a que will hang. This process should reset the que. It will dump everything in printer memory and should release the document to delete the job. In any event pausing the job should release the printer to print other jobs.

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Attempt to manually restart the Spooler service.

Click Start > Click Run > Type "services.msc" (sans the quotes) hit enter.

Right-Click on Print Spooler > Click Stop

Wait until it stops and the icon (if any) on the task bar goes away.

Right-Click on Print Spooler > Click Start.

From the options, stopping and starting is usually more effective.

Let us know if you need anything.

If this information was helpful, please take a moment to rate the solution. Thank you.

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I can't "delete" a document from the que


Have you tried to stop the spooler service in services?
Option 1)
Click on start orb
Type in search window:
services.msc
click ok
Scroll down to Print spooler service and click on it in the right side
window.
On the left side click stop the service and wait forthe process to
stop
Do not close the window yet. You will have to restart it here later.
next delete the print job in the printer queue
then restart the spooler service
Resubmit your new print job.

Option 2)
If that doesn't clear it, the next step would be to stop the spooler
service as stated above
Go into windows explorer
(Print job data is collected and stored in a spool file in the spooler
folder.)

It is located in:
C:\WINDOWS\system32\spool\PRINTERS

Your print job will show 2 files there Example below:
00002.SHD
00002.SPL

Delete the files located in there. There may be several of them
depending apon how many print jobs you submitted. You will have to
resubmit your print jobs all over again.
Next go back to services window and restart the spooler service

That will definitely fix it.

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Have you tried unpluging your printer from the computer as well as unpluging the printer from the electrical? If that doesn't work you should start from scratch... that is remove the printer from the computer memory, delete it, turn off the computer, turn on the computer and go through the installation process as if you just purchased the printer. Barring any mechanical problems as in jams or the such, the printer should return to operational status.

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