Question about Sony AW-Q170A-B2 DVD RW Dual Layer Burner

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DVD RW Disappeared from system unexpectedly, help please

I have a desk top PC and I initialised my PC 2 days ago as normal and when I tried to use the DVD drive, it was not found and was unresponsive, when I checked the error log, the followinf msg appeared and I am unable to access the drive.

The device 'SONY DVD RW AW-G170A' (IDECdRomSONY_DVD_RW_AW-G170A ____________________1.71____ &2c69892d&0&0.0.0) disappeared from the system without first being prepared for removal.

I have done nothing to my pc and really need my drive to work as I have a disc inserted with uni work on that I can't access now.

Does anyone have any suggestions, I have followed all the trouble shooting advice and still no joy.

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I hope this helps.

I have fought with the problem for the past few days including completely rebuilding windows --- with no success . The solution after 3 days was not software related, and not fault hardware either.

The problem occured after I had cleaned my cooling coils. There is no connection, but read on.

It was down to an earth screw. There is one screw missing from my case. When removing the back of a laptop be very careful to ensure that all the screws are replaced. In my case one screw was missing and I chose the worng hole "to leave empty" after cleaning my cooling coils.

Look carefuly any you might see set into the plastic fascia of the back of the computer a small circle with a dot/another small circle inside it. It is a very small symbol. This is the earth screw for the DVD/CD drive. Without it, for whatever reason, once windows boots up, then the CD will not be recognized unless there is a CD/DVD in the drive from boot.

Posted on Oct 12, 2009

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Posted on Jan 02, 2017

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