Question about HP Pavilion dv1310 Notebook

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Must boot 2 times to reach internet.

My (Windows XP) HP computer (wireless connection) when off for a few hours must be restarted to make internet connection even when I leave it on for 15 minutes. I have to shut down and restart and then there is no problem gettin connected. Any suggestions?

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  • 10 more comments 
  • Juneeddy Dec 19, 2007

    Power options are:turn off monitor after 15 mins., turn off hard disks after 30 mins., and system standby after 25 mins.

    I am unable to manually connect before I reboot.

    Router is a Lynksys device 2RDG75RO. Settings have never been modified.

    Have had this computer for two years with no such problem until the last 3 months.

    Help will be greatly appreciated.

  • Juneeddy Dec 24, 2007

    Power options are:turn off monitor after 15 mins., turn off hard disks after 30 mins., and system standby after 25 mins.
    I am unable to manually connect before I reboot.
    Router is a Lynksys device 2RDG75RO. Settings have never been modified.
    Have had this computer for two years with no such problem until the last 3 months.
    Help will be greatly appreciated.

  • Juneeddy Dec 24, 2007

    Power options are:turn off monitor after 15 mins., turn off hard disks after 30 mins., and system standby after 25 mins.
    I am unable to manually connect before I reboot.
    Router is a Lynksys device 2RDG75RO. Settings have never been modified.
    Have had this computer for two years with no such problem until the last 3 months.
    Help will be greatly appreciated

  • Juneeddy Dec 31, 2007

    Thanx ohiotom, request could not find host 192.168.1 time=32ms TTL=242; statistics= Packets sent=4, received =4,Lost=0 (0%lost);approximate round trip times in milliseconds:Minimum=30ms,maximum=34ms,

    average=32ms time=37ms TTL=242

    32 TTl=242

    36 TTL=242

    31 TTL=242

    Packets sent=4;received=4,Lost=0

    Minimum 31ms,Maximum 37ms,average=34ms

  • Juneeddy Jan 02, 2008

    Response to 12/31/07 ohiotom comment:occured when I could not access Internet

    Response to ohiotom comment 1/1/08:occured after accessing internet:Default Gateway=

    Thanx ohiotom.

  • Juneeddy Jan 05, 2008

    Response to ohiotom 1/2/08 comments.When I am unable to access Explorer or read e-mail, I simply can't access the internet (Google,Windows Messenger etc.). They do not open. This only happens when I would first boot up and wait and try for about fifteen minutes. After rebooting, I'm fine and do not lose the internet connection.

    Secondly, unfortunately, or fortunately I have not had this problem the last 3 times I went on so I can not tell you what happens, at this time, when I do not have internet access.Pinging (with internet access) gives results of bytes=32

    time=6ms,<1ms,<1ms,<1ms TTL=64;round tripin MS=Min=0,max=6,average=1.From Explorer @ i get to Router name=WRT54G,MTU=auto,size 1500.:Automatic configuration-DHCP.

    The checkmark in wireless network advanced =

    "allow other network users to control or disable the shared internet connection". I don't know if it is germaine, but the computer I'm using to communicate with you and the computer with the problem are both hooked up to Comcast.

    Thanx for all your help to date.

  • Juneeddy Jan 07, 2008


    I don't recall rating at all. You have been very helpful.I did not want to rate yet because it seemed that if a rating is given, then the dialogue is closed.

    I just logged on and the problem is back. Therefore, I'll follow your previous instructions and give you the results when I have no access.Internet Explorer will not start,Outlook Express (e-mail) opens but I can neither receive nor send, and Google sidebar opens but no stock, weather, or news show (only gadgets).

    Without access I just pinged,,and

    Results in order were Bytes 32 Time 1ms TTL=624

    Bytes 32 Time 30 TTL=242 and Bytes 32 Time=

    28-49-28-35 TTL=242. Since Explorer will not now open, I can not type anything into it.I tried repair on the wireless but it made no difference.

  • Juneeddy Jan 08, 2008


    I do not get an error message from Outlook Express. It just says "working online", but I wait over 10 minutes and nothing changes.

    Question:if I do a system restore, what do I lose that I may have added after the restore point,any programs, or what?Also, can I then go back to restore to the present if I wish?

    I just signed on to the computer in question and there is access with no need to reboot. I'll look at Task Manager per your instructions the next time I can't start Explorer and let you know the results.

  • Juneeddy Jan 11, 2008


    Problem started about 5 months ago and I have run virus scans twice since this problem first began. No problem tonight, but I'll follow your instructions of 1/7/08 the next time I have no access when I first boot up and report back to you.

  • Juneeddy Jan 22, 2008

    Ohio Tom,

    Was waiting for problem to reoccur. Tonight, for the the first time in two weeks I have no internet access when I first boot up. Following your instructions of1/8/08,I went to the Task Manager,Processes , and Image Name. iexplorer.exe was listed 3 times consecutively in the column. I clicked on each of the 3, hit End Process, and tried to start Internet Explorer again.

    I tried 3 times. Nothing happened. Thanx for your patience, but I was waiting until there was no access.

  • Juneeddy Feb 09, 2008

    Ohio Tom,

    Great advice on 1/22/08. I finally had another case of being unable to reach the web. I followed your advice and painstakingly went through the processes. When I killed wds_sl, Explorer and Outlook immediately became accessible to me. Thanks to you, when the problem occurs again I can just kill wds_sl and not have to reboot. I checked a few hours later, when everything worked when I booted up, and that process was still listed. So, I guess, sometimes it prevents access to the web and sometimes it doesn't. I looked through my programs and found nothing re wds_sl. How do I remove this wds_sl permanently( it seems to serve no useful purpose as everything worked fine after I killed it)?

  • Anonymous Dec 14, 2008

    I have an HP .. I cannot reach the internet. I checked with my DSL provider, they pinged sites and they say I shoudl be able to reach sites. I shut off my frewalls, but still cannot reach internet



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Just a to Start->Control Panel->Power Options

What are the settings? Is anything shutting down after a short period of time?

When it's disconnected, can you manually reconnect? Have you tried that before rebooting?

What kind of router are you using, have you modified it's settings in any way? I have some other thoughts, but maybe you shoudl answer these questions first.

Posted on Dec 19, 2007

Testimonial: "Excellent help from Ohio Tom. Solved problem completely."

  • 10 more comments 
  • ohiotom Dec 24, 2007

    This website drives me nuts. I'm supposed to get an email when you post something. Today (the 24th) is the first time I was notified you had posted anything...

    This will not fix your problem, but it will help us to figure out what is going on. The next time you have this occur don't reboot right away. Do this:

    Start->Run type "command" in the box and click OK. A black DOS looking window will popup. In that box type this:


    and hit enter. Let me know what happens.

    I'll try to respond quickly, but with Christmas it will be a bit busy for me.

  • ohiotom Dec 24, 2007

    Just thought of something...

    Please also ping these two sites:



    Let me know.

  • ohiotom Dec 31, 2007

    Hi, ok, interesting results. Did this occur after you could no longer access the internet with Internet Explorer? Please answer that question and also do this:


    Type "command" with no quotes in the box and click OK.

    Please tell me what it says for Default Gateway.

    The reason I said the results were interesting is because the "ping" command accesses the internet and lets you know if your computer can connect with whatever address you give it. The numeric address and I asked you to try are in fact the same address. There's a specific reason why I asked you to try both, but if you could not open the Google site with Internet Explorer but you could ping it then it will help us to decide what to try next.

    And now it's New Year's so I'll be out...I'll take a look tomorrow to see if you were able to respond.

  • ohiotom Jan 01, 2008

    I just re-read my last post and I left out a step. After you get the DOS window please type this:

    ipconfig /all

    Then you can see what the Default Gateway is...sorry.

  • ohiotom Jan 02, 2008

    Sorry no solution yet, just more questions....

    First, when you say you cannot access the internet, please tell me what you're trying to do and what happens. Are you using Internet Explorer or trying to send email? What is the result when you cannot access the internet?

    Second, it makes no sense to me that you would get the result you're getting when you ping Sorry to ask you to do this again, but please try this immediately after you've rebooted and have Internet access and then one more time once it's lost. Also, open Internet Explorer and type in the address box. It should pop up an username/password box. The default username should be left blank and the default password is "admin" with no quotes. Try to log in to your router. Don't change anything, just let me know if you can log into it. Please try this both when you have and do not have Internet access.

    Also, I cannot find any reference to a Linksys 2RDG75RO. Is this the correct model number?

    Sorry for all the questions, but I'm trying to figure out if this is a problem with your router, computer or modem before we move on.

  • ohiotom Jan 02, 2008

    Hello again. I found two other things that are worth trying:

    1) When this problem occurs, right click on the Wireless icon in your system tray and see if you have a "Repair" option. Give it a try and see what happens. It's not a permanent fix, but it will be interesting to see what happens.

    2) Right click on the Wireless Icon in the system tray and select Open Network Connections. Then right click on your wireless connection and select properties. Click on the "Wireless" tab and then advanced. Please make sure that "Automatically connect to non-preferred networks" is not checked.

  • ohiotom Jan 05, 2008

    When you say "they do not open" do you mean the program itself will not start? If that's the case, then this probably has nothing to do with Internet access. The fact that you could successfully ping websites when this problem occurrs confirms this idea.

    Maybe whatever this was has been corrected already, but if it occurs again (before too long hopefully) you might try a System Restore to a date before the problems started. To run System Restore do this:

    Start->Programs->Accessories->System Tools->System Restore

    Just follow the directions.

    At the risk of begging I hope you'll consider rating me Helpful rather than Thanks for Trying. I don't get paid for this or anything It's a strange hobby I know, but I like to help when I can. "Thanks for Trying" is kind of a bad rating. Thanks and good luck.

  • ohiotom Jan 07, 2008

    Hello again. I think you're not actually losing internet access because ping is working. If this problem just started a little while ago please try the System Restore I suggested and see if you can restore the system to a date before the problems began.

    Also, does Outlook Express give you an error when you attempt to send/receive?

    I'll start looking around to see if I can figure out what may be causing this.

  • ohiotom Jan 07, 2008

    Another thought: when this happens and you cannot start Internet Explorer, do this:

    press ctrl+alt+del (all at the same time). The Windows Task Manager should popup. Click on the Processes tab. Click on the Image Name column header and the processes will be sorted alphabetically. See if there is an entry called iexplore.exe. If it's there click on it and then hit the End Process button then try to start Internet Explorer again. This is not a fix, just still trying to figure out what is going on.

  • ohiotom Jan 08, 2008

    System restore is reversible and you won't lose any documents or installed programs by restoring to an earlier date. It simply restores a varity of critical system files and can very often correct problems that are caused by corrupt files.

    How long have you had this problem? Have you run a good virus scan since you've had it?

  • ohiotom Jan 22, 2008

    You have a very strange problem. The fact that it comes and goes is especially troubling. As you can tell, I'm pretty puzzled.

    When you start Windows lots of things happen. There are all kinds of processes and services running that most users are unaware of. When this happens to you I think there is something running that is preventing Internet Explorer and the other programs you've listed from starting properly. If this problem were repeatable it would make it much easier to track down.

    If you can get it to happen again I would hit ctrl+alt+del again then go to the Processes tab and sort them in alphabetical order by clicking on the Image Name column. I would make sure any instances of iexplorer.exe and outlook are ended. I would then try to kill each process in alphabetical order and try starting Internet Explorer after each one. Note, some processes you will not be able to kill. And you may find that killing others locks up or reboots your computer. You'll need to take notes as you go so you can skip trying to kill the processes the next time you try.

    There are other ways to stop specific processes from running, but since your problem is not repeatable it's going to take some luck to find out what's really going on.

    I've said all of this with the assumption that this really is a software conflict problem. I cannot promise you that is the problem, but it's my first guess. Given that you're in for a lot of work to simply figure out what the problem is, and there is no guarantee that an easy solution may exist, it may be time to throw in the towel....reinstall XP.

    Before you completely give up you might consider a "Repair Installation". This will not cause you to lose any files or programs. But, before you try either a Repair Install or a completely new Installation you should really back up everything that's important to you.

    Let me know what you decide to do and I'll try to help you through it. I'm sorry I've not been as much help as I wished here. This is one of those times when I just wish I could get my hands on your computer...

    Let me know if I can help when you decide what you want to try next.

  • ohiotom Feb 09, 2008

    Hello again...

    wds_sl is a progam called Windows Desktop Search. If you don't know what that is, then you certainly don't need the program. According to documentation on Microsoft's website, you should be able to uninstall the program by doing this:

    Start->Control Panel->Add/Remove Programs

    The list of programs should come up in alphabetical order by default. Scroll down and see if you can locate an entry for Windows Desktop Search. If you find it then select it and click Uninstall. If it does not show up in the list let me know.

    If, after you uninstall it, you should find you really did need it for some reason (highly unlikely) you can always download it and reinstall. It's free and it's available from Microsoft's website.

    Good luck. Let me know if this works.



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