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I have a problem with a WD passport external HDD it is recognized by the computer but takes forever to appear in my computer. it also causes some slow down in external hardware related actions. how do i solve the problem?

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  • leakeem Oct 03, 2009

    WD P/N:WD1200BEVS-22UST0. is this what you are looking for? thank you for replying

  • leakeem Oct 03, 2009

    it is plugged to the main USB port using the cable that came with it when it does that. Also, I tried it on 2 different computers.

  • Tauseef Qureshi May 11, 2010

    metion the model no please

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Make sure it is plugged directly into a USD port on your PC. DO NOT plug these into USB hubs as this can cause problems with the pc recognizing the device or not being able to see it all together. Also make sure that you are using the USB cord that came with the unit.

Posted on Oct 01, 2009

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2 Answers

Hi. My computer says I ejected my WD My Passport external drive but it was not properly ejected. How can I fix this. I need all my thesis files but computer can read the external drive! Help please!


Try to test your WD Ext HDD to a different computer and check if you will get the same problem.

If the same problem persist try to use a different cable for your WD Ext HDD.

If still fails kindly ask the store where you bought the WD Ext HDD on how to retrieve your files and have WD EXT HDD replaced?

If your WD Ext HDD works to a different computer then update the BIOS and Chipset of the computer where your WD Ext HDD connected previously.

Hope this helps.

May 29, 2011 | Computers & Internet

1 Answer

Icon of my passport does not appear


what icon do you mean? im using also this kind of external storage.. try to resart your pc or reinstall the smartware.

Jul 17, 2010 | Western Digital WD Passport 250GB Portable...

1 Answer

My computer is not recognizing my Western Digital passport elite what do I do?


Have to check it in the Device Manager that the new device have been detected or not. It may happen that when the external HDD connects to the computer for the first time computer cannot detect it as it is not properly formatted in proper file-system. Open Computer Management and click on Disk Management and format the device correctly to operate.

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WD 250 GB external hard drive is not being detected by system


Hi !

First check if your WD is running (spinning), no matter if the blue light is on. Can you hear it close with your ear, or feel vibrations on your hand when it starts.

If it runs, then check/replace the USB cable you are using with another.
Check the Power supply if it gives necessary power.


If you are familliar with disassembling/assembling, then open and remove the HDD from the box and try to connect the disc directly to your PC (using another HDD Data/Power cables).

If it runs, and you can acces it, then something is wrong with the Box.

If it doesn't, then the HDD is broken or damaged.

Please note that if your device is under warranty, DO NOT open the box ! Contact your seller for service/replacement instructions.

Regards.

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1 Answer

WD Passport 250GB External cannot be recognized.


Go to BIOS (Press DEL or F2 to enter BIOS). Check if the Power state is in S1. Ensure that USB setting is in Hi-Speed.
Restart the computer and try using the device. this should fix. Let us know the result.
Thanx

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1 Answer

Need help to locate Western Digital Passport 160GB External Drive


Could be a hard drive logic board issue since the computer bios recognizes the drive but the computer operating system does not. Not good.

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My PC is not recognizing my WD Passport 120GB USB external drive. I used just few days ago and connected the usb cable to my computer and the WD Passport drive and not recognized on my 2 laptop and 2 other...


I have the 80GB WD passport and it suddenly stopped working one day.  The unit lights up but nothing else.  Finally I cracked the case open and found, as I suspected, that the drive is simply a SATA laptop drive with a SATA-to-USB conversion card built in.  I suspected that the card was **** so I disconnected it and used a USB hard drive adapter (http://www.tigerdirect.com/applications/category/category_slc.asp?CatId=3770&name=USB_Hard_Drive_Adapter) and I can read/write to the drive just fine.  Best part is that the adapter I use has its own power supply so I'm not pulling juice through the USB cable for a SATA drive. 
Even though mine "works" again I don't recommend these drives to anyone.  They're just not sturdy enough or well designed.

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5 Answers

WD Passport not recognized anymore


Change your USB cable, I had same problem...changing the USB cable woked for me.

Jul 30, 2008 | Western Digital Passport WDXML800UE...

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