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Try a new USB cable. Scanners require bidirectional communication with the computer and thus can fail when printer itself works. (If you use a print server or USB hub, try a direct connection.) Also try changing USB ports.
Another thing to try is to remove the TWAIN driver and reinstall it. This requires the original software CD from Kodak. 1. From your computer desktop, click Start > Run. (In Windows 7, type run in the search box then click on Run.) 2. Type %windir%, then click OK. 3. Double-click twain_32. 4. Right-click Kodak, then select Delete. 5. Insert the KODAK All-in-One Printer Software CD into the appropriate drive, then go to D: > printer > scanner. NOTE: The CD is indicated by D: above. The CD drive may be a different letter on your computer. 6. Double-click aioscannr.msi, then follow the instructions to remove it. 7. Go to D: > printer > scanner, then double-click aioscannr.msi, and follow the instructions to install the file. 8. Open Home Center Software: a. Select Scan Documents and Pictures. b. Scan a document.
Unfortunately, if the error persists, the scanner may need service. Contact Kodak: http://www.kodak.com/go/contact .
first thing, scan the document and when you typed the filename below that box is option, you can select what extension name you want to that file select pdf and click save. be sure you have pdf reader or acrobat reader etc..
try to uninstall then reinstall the driver. to do that go type device manager in run box in XP and start search in Vista/ Win 7, and look for the scanner. right click and uninstall. then load the driver from the website or from the cd that came with your device..
If you are receiving an Error Code 103 or a Paper Jam error,
but there are no pages in the ADF (Automatic Document Feeder), follow
the steps below:
Close the scanning application (such as PaperPort)
Turn off the scanner and the computer
If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
Plug the ADF cable back in
Turn on the scanner power
Turn on the computer
Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in
the rear is connected to the scanner base. Check the flatbed to make
sure that it is clear. A page incorrectly placed on the flatbed may
interfere with a page feeding through the ADF.
If your scanner stops scanning due to a paper jam in the Automatic
Document Feeder (ADF), a warning dialog box appears after a few moments.
To clear a paper jam:
Open the Automatic Document Feeder cover.
Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is
running continuously, check to make sure the paper sensor arm is not
Open the Automatic Document Feeder cover.
Look for the small black plastic arm
When you press on this arm, it should move freely up and down
If the arm is stuck down, please contact Technical Support for troubleshooting options
that error message is nothing to do with the software part, it actaully hardware issue try the following,
1) unplug the machine and connect it to wall outlet directly,
2) unplug the power cord from the printer and press and hold ON for 1 min and release the ON button and plug it back..
3) Disconnect the power cord from the product.Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons and if printer turns off, turn it back ON and wait until it cmopletes its instialization and if still persists, it a hardware failure...............
Please follow the steps below to resolve your issue.
1) Turn off the printer. 2) Lift the scanner cover. 3) Toggle the transportation lock five times, ensuring that it is in the unlocked position, towards the back of the scanner. 4) Turn on the printer, and the error should be cleared.
When you say the error occurs as soon as you press "Scan", is that the button on the scanner, or is it the Scan button inside of Toolbox or ScanGear?
If it is the one on the scanner, try accessing the driver through an application such as Toolbox. If you didn't download that when you got the driver, then go back to the Canon download page and download & install the CanoScan Toolbox. Once that's installed, lauch Toolbox from Start|All Programs|Canon|....look for Toolbox from here. Once you have Toolbox open, click the 'Save' option. Next, check the box that indicates to Use the scanner driver. Click the Scan button at the bottom. This should open ScanGear. Attempt to Preview scan.
Has your scanner been working before?
If so, has anything changed since then such as new printers or other devices added to the computer, or upgraded to a new OS?
Which OS are you using?
When exactly does the error occur?
Does ScanGear open?
Are you able to preview?
Try connecting the USB cable to another port on the computer (directly to the computer...not through a HUB or any other device). Bypassing a hub, which would have to be a powered HUB, or other devices would rule out any issues with those devices.
Ultimately trying the scanner on another computer would rule out issues with the scanner as well.
Try this as a last ditch effort.
Remove the software.
Reboot the computer and come off line.
Disable the Anti Virus program.
Now install the soft ware.
If the red light still flashes then assume it is new scanner time.