Question about Microsoft Xbox 360 Console

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I cant connect to xbox live

It says i need to get an update and then when i tell it to it cant and then it shuts off from connecting

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From the dash;
1. Navigate to the System blade
2. Select 'Network Settings'
3. Select 'Test Xbox Live Connection'
4. Apply Autoupdate when prompted.
If you continue to experience issues downloading the update for the Xbox 360 dashboard, please contact Xbox Customer Support at 1-800-4MY-XBOX.

Posted on Dec 19, 2007

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1 Answer

Cant connect to xboxlive again


Hi Jennie

First make sure that your xbox has the most up to date live update, you can do this on your computer by going to http://support.xbox.com/en-US/xbox-360/system-updates/system-updates-info and downloading it and then putting it on a usb disk and plugging it in to your xbox, 9 time out of 10 this will solve connecting to xbox live problems

Feb 04, 2012 | Video Game Consoles & Games

1 Answer

Alright my girlfriend just got an xbox and she has everything set up, but she cant connect to live because a text pops up that says that it requires an update but she said that it has said that 5 times....


The easiest way to update your console software is to connect to Xbox LIVE. To update your console by using Xbox LIVE, all you need is an Internet connection.
  1. Connect your Xbox 360 console to the Internet. To learn how, please see How to connect to Xbox LIVE.
  2. On the console, go to My Xbox, and then select System Settings.
  3. Select Network Settings.
  4. Select Wired Network or the name of your wireless network, if you are prompted to do so.
  5. Select Test Xbox LIVE Connection.
  6. Select Yes if you are prompted to update the console software.

If you receive a connection error, try using the Xbox LIVE Connect Solution.

Console update did not install successfully?


If her system says that she needs an update then likely her connection should be getting to Live. You might need to clear her cache first and then try the steps above. Here is how you will clear your cache:


To clear the system cache

  1. Go to My Xbox, and then select System Settings.
  2. Select Memory.
  3. Highlight any storage device, and then press Y on your controller.
    (It doesn't matter which storage device you select; the cache will be cleared for all storage devices.)
  4. Select Clear System Cache.
  5. When prompted to confirm storage device maintenance, select Yes:

Aug 03, 2011 | Microsoft Xbox 360 Console

1 Answer

Got a game the other day the xbox 360 will not let us play it keeps coming up the game requires an update please can you tell me what that means


Means you system needs an update. Connect you xbox to xbox live. If you don't have an account thats alright silver access will work for this. I was going to type it out but found this and thought be easier for you to use just go to this site:http://support.xbox.com/en-us/pages/xbox-360/how-to/update-xbox-360/system-updates.aspx. Let me know if it works. Also if you cant do this there is a way to update through burned cd or flash drive both of which you can find instructions form the same site but xbox live is much faster and easier.

Apr 13, 2011 | Microsoft Xbox 360 Console

1 Answer

I conected my hard drive to my friends xbox and recovered my old gamertag .... but im not fully on xbox live .. i have a silver account .. so i downloaded an update . when i put my hard drive in 'my' xbox...


The reason that you are not fully on xbox live after recovering your gamertag is because the gold subscription has ran out. The reason for your xbox not having your offline account is because you probably moved your account to your hard drive along with your saved games. If you cannot connect to xbox live, go buy a cat5 cable and connect it to your modem and it should connect you to xbox live so that you can download the update.

Jan 06, 2011 | Microsoft Xbox 360 Console

1 Answer

Xbox 360


they shut down the servers

Mar 30, 2010 | Microsoft Xbox 360 Console

1 Answer

I have my xbox 360 connected to my modem when i try to join xbox live it says i have to update when i try to update it says it cant download the update is there any thing i can do


yes you should be able to download the update from the xbox live site and burn it to a cd and then put it in your console that way. if not then call up microsoft on 08005871102 and tell them about your problem. they should offer you a reason or a new console.

Jan 29, 2009 | Microsoft Xbox 360 Console

1 Answer

Not connecting to xbox live


I try to hooked up my xbox360 to My PC but i cant get the xboxlive

Jul 08, 2008 | Microsoft Xbox 360 Console

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