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Problem With My Verbatim Harddrive

When I Plug My Verbatim External Hard Drive Into My Laptop, the Icon doesn't show up and i am not able to access the files inside. Although it does come up[ a few times after i plug and replug it in like 10 times.

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  • 2 more comments 
  • m_a_s_h_reap Sep 30, 2009

    it is USB powered

  • m_a_s_h_reap Sep 30, 2009

    usb powered

  • m_a_s_h_reap Sep 30, 2009

    now i can't even access the hard drive at all. does this mean i should go back and get a new one? or is there a problem with my computer?

  • digitaltripp May 11, 2010

    Is it USB powered or does it have it's own power source?

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5 Suggested Answers

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  • 2 Answers

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Posted on Jan 02, 2017

  • 4 Answers

SOURCE: External hard drive does not display icon in My Computer

1. Is the Verbatim brand new ?? Have you been able to use it in
in the past ?

2. What is your OS ?

Posted on Mar 03, 2009

kadewet
  • 46 Answers

SOURCE: Icon for external harddrive doesn't come up. How

you will have to download the device driver software and application from the manufacturers web-site

Posted on Feb 26, 2011

bronk50
  • 27725 Answers

SOURCE: My computer does not reconise

click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,
check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
hope this helps

Posted on Jun 24, 2011

bronk50
  • 27725 Answers

SOURCE: My toshiba external harddrive usb 3.0 won't work


click start control panel administrive tools ,computer management ,device manager look through all of your devices if you see a yellow question mark?or exclamation mark ! or red x
right click to reinstall drivers or
if you can see your usb but its not working
ports(com&lpt)right click update driver
sometimes the wires inside the cable will be damaged due to bending or stretching or placing heavy equipment upon the cable,
just replace the cable of the hard disk, when you plugged the external disk drive you got that windows could recognize the USB device change the cable everything should work fine again,

check the USB leads that attach to the motherboard usually red-white-green-black make sure they are securely seated and have no dust build up on them dust will cause static and a lot of unforeseen problems also make sure the computers Ram and Cmos battery are securely seated
if this fails to fix the problem

hope this helps you

Posted on Sep 18, 2011

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Retrieve information from external harddrive


You did not say if the external drive has died or malfunctioned. If you cannot plug the drive in and access it (My Computer on Windows, select the external drive), (On a Mac working drives automatically mount on the desktop, which Windows isn't smart enough to do.) Macs have a disk utility in the utilities folder (makes sense huh?) on Windows IF the drive shows up in My Computer you cam right click on it's icon and select Properties, then select tools and do a disk check. Once the drive is usable again just find the files you need and drag them to the main drive somewhere, or simply access them on the external drive without dragged the files over to the other drive.

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My daughter just dpopped my hard drive on the floor and now it's not recognised on my pc....any help!!?? It's a verbatim 640 GB


The Verbatim external harddrive may be damaged beyond warranting repairing, either from you, or a professional computer shop.

Allow me to explain the construction of an external Harddrive, plus the Harddrive located inside the case, and what may have resulted from the fall.

Basic construction of an external Harddrive, (IDE or SATA)

1) Plastic external case. Also referred to as an External Enclosure. Usually comes apart in two halves.
2) Small circuit board located inside, with an interface that the Harddrive plugs into.
3) Harddrive. IDE or SATA. Can be a 2.5 laptop harddrive, or a 3.5 desktop harddrive that is used.

[A laptop harddrive is 2-1/2 inches across in width. A desktop harddrive 3-1/2 inches.
If you have the Verbatim Leather Wallet 640 External HarDDrive it has a 2.5 inch laptop harddrive inside. The harddrive is a SATA unit.

http://en.wikipedia.org/wiki/SATA

View of an average 2.5 inch (Laptop) 640GigaByte harddrive,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=5260951&CatId=2681

(The harddrive inside the Verbatim external harddrive enclosure, may not have a clear see-through cover to observe the internal workings )

The back end of the harddrive has contact pins. These pins line up with an interface.
The interface is a block with matching socket holes for the contact pins.
(Or more than one interface may be used)

The interface 'block' may be attached directly to the circuit board, that is inside the Verbatim external enclosure (Case), or may be attached to cables (Wires) that are then attached to the circuit board.

A) Point; The circuit board may have a crack. (Copper circuit trace is torn, or more than one)

[Circuit Board. Also known as PCB. Printed Circuit Board. Crude description of construction is a laminated board with very thin copper wires on it.
This information details out the construction of PCB's,

http://en.wikipedia.org/wiki/Printed_circuit_board ]

If cracked the circuit board MAY be repaired. Finding the open circuit, (Broken circuit trace. 'Copper wire'), may be VERY tough.
The circuit board may be replaced. From the factory will cost $$$$, and perhaps the loss of information that is on the harddrive.

To my knowledge the needed circuit board is not sold to the average consumer. This would mean obtaining another like Verbatim 640GB external harddrive, and using it's circuit board.
Not feasible.

More feasible; The harddrive would be removed, an inexpensive external enclosure procured, the harddrive then installed inside, then the USB cable from the external enclosure is attached to a working computer, and personal information is then copied off.
(Hope you're not an English teacher, and reading the above, lol!)


B) Basic construction of a Harddrive:

1) Inside the hollow empty metal shell of the Harddrive are two motors.
The Spindle motor, and the Actuator motor.

There are 3 to 6 Platters inside the Harddrive. (Perhaps more in today's Harddrive's)
The Platters resemble CD or DVD disks, and are usually composed of metal or glass.
The Spindle motor drives the Platters.

EACH Platter has a magnetic media applied to it's top surface, and bottom surface.
The magnetic media is arranged in a pattern of 0's and 1's.
1 being ON, 0 being OFF.

(The magnetic media is arranged in Sectors and Tracks much like a CD or DVD disk)

The Read/Write Head arranges the magnetic media. The Write portion of the Read/Write Head does this. (The Read portion does as it implies. It reads the information on the Platter)

There is a Read/Write Head on the Top, and on the bottom surface for EVERY Platter.

When the computer is off the Read/Write Head is in a parked position, and away from the Platter.
When the computer is on, the Read/Write Head is 'hovering' right above the surface of the Platter.
The distance of the Read/Write Head to the surface of the Platter is VERY CLOSE.

The Read/Write Head is attached to an Actuator Arm. This arm swings the Read/Write Head back, and forth across the surface of the Platter.
(When operating, the Actuator Arm can swing the Read/Write Head back, and forth across the Platter at Hundreds of Times a Second!)

Point; If the Verbatim 640GB was plugged into your computer with the computer on, and then dropped, one or more Read/Write Heads could have crashed into a Platter. (Or Platters)
This would result in wiping off some of the magnetic media, and may have rendered the Harddrive useless.

I know. I'm just a ray of sunshine.

I would suggest removing the harddrive out of the Verbatim's case, and installing it into a matching external enclosure, to try to remove any needed data.
OR take it to a professional service that recovers information from damaged harddrives.

An external enclosure is cheap,

http://www.tigerdirect.com/applications/SearchTools/item-details.asp?EdpNo=1086960&CatId=2781

This is to just check out the harddrive, and see if it's still functional.

For questions, or clarification to what I have stated please post in a Comment.
Regards,
joecoolvette

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First make sure usb cable connected to harddrive is working fine.
try it in different usb ports.
Press windows key +R key so you can see run then type in run "devmgmt.msc" then press ok so you can see device manager uninstall all usb drivers then it automatic install usb drivers.
then check.
Also you need to change registry for that type in run "regedit" then press ok then you can see registry editor then locate below key.
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HH

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