Question about NorStar T7316E Corded Phone

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NorStar T7316E Corded Phone Problem - mailbox locked

We have two NorStar T7316E phones in our office, and the mailbox for one of them is locked - too many failed password attempts. I've tried resetting the mailbox password for that phone's extension both from that phone and on this one through Feature 983, and it says the password has been reset, but the mailbox is still locked. Any help would be great!

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  • Anonymous Dec 21, 2007

    I work in an office with 6 Norstar T7316E phones. One of the phones mailbox's has been locked due to several failed attempts to access it with the incorrect password. I know I have to re-set that mailbox's password, however, I'm not sure how to do so.

  • jay77088 Jun 06, 2008

    getting contact admin prompt for feature 983 120000 pls help

  • cdtovey155 Mar 12, 2009

    I have a T7316E phone cannot log into system administration. Tried the feature 983 and code I need is 1020000. It says invalid password. Please help

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1 Answer

You will need to dial into the system admin of the voicemail
Feature 983
the password is dependant on how many digits your extensions use. 1020000 for 3 digit and 10020000 for 4 digit, 120000 for 2 digit.
go through the screens

Mailboxes, modify, scroll to password and press change.
Will reset to 0000.

Posted on Dec 24, 2007

  • sanitynow Feb 08, 2011

    the mailbox continues to be locked. this does not work. I think it needs to be unlocked first. just dont know how to do it ... no information

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