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Two incoming calls issues

In reading through the manual I can't find how to reduce the number of rings for incoming calls before transferring into voicemail in case no one is available to answer.

The other problem is how to add an extension to the list of phones that actually ring upon incoming calls.

Thanks for any help you can provide!


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Re: Two incoming calls issues - Phones

What type of phone system do you have?

Posted on Dec 22, 2007

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I can record an outgoing message. However, does not respond on an incoming call, therefore no messages are being left on my phone.

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If your call forwarding is from intercept, then you have a system programming issue and need to look in the installer's manual or check with your system programmer.


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I have 1 extension that will not go to voice mail. I have tried the *713 and a 2 digit number between 00 and 99 and it still just rings endlessly. When I make an inner office call to this ext... it picks...

What happens when you TRANSFER an outside call to that extension? If that works, you have Intercept issues which is handled with programming. If it still does not transfer, you have CF issues, started by a *710x command for both internal and outside calls.


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How do I send a call to internal voice mail?

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Too many rings on 4025 Superset

You will need the Mitel system programmer to change the Class Of Service of your set, this will change the number of rings before it goes to Voicemail.

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Your Handset has been programmed i guess by mistake to be in the same ring group as the main receptionist for C0-01 . Use Google for programming manual to make changes.

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1 Answer

Transfering calls

It sounds like your dealer didn't properly set up incoming call distribution groups. They probably just gave you the "default" settings and left you a manual, took the check and said, "Good bye, and good luck!"

I think you mean transfer instead of forward. Your incoming calls should go through an Incoming Call Group - even if you're the only person in the group. Then you can handle the calls as they come in, transfer them out, and if you run out of buttons the system can even queue the calls up until you can get to them.

We have a support package that allows us to make all the changes you need over the Internet for a flat annual fee. If you want your whole system to work properly and all changes to be made for you at a flat budget, call us at 877-236-8376.

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Simply want to turn ringer off at my phone for external incoming calls

How do you want to be notified? How do you determine if a call is for you? Does an operator answer the call and transfer it to your extension? If so, you just need to change programming for your phone so it does not ring for incoming calls. It would still ring if a call is transfered to you. Programming is changed in the phone system, not the telephone. Your phone can be used on different Nortel systems that program differently so you need to find out which system you have and locate the manual for that or pay a local installation company to make the changes.

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