Question about SanDisk Sansa e260 MP3 Player

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Screen says "Disconnected" and won't turn off. or load

Can't load Snasa onto desktop of PC or turn off. Holding menu for 15 seconds doesn't reboot either!!

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  • 803 Answers

Try these 3 resetting steps:
1. Push the "Power" switch downward into the "Hold" position.
2. Press and hold the "Menu" and "Record" buttons at the same time until the device resets.
3. Push the "Power" switch upward all the way to turn it back on.
OR
1. Grab a steady hold around the device.
2. Push the "Power" upward and hold it there until it powers off.
3. Power the device back on by releasing the power switch and then pushing it upward again.
OR
1. Unscrew the screws on the back of the device (or simply push the lid off if it is a model without screws.)
2. Take out the batteries from the slot and wait until the screen goes black.
3. Insert the batteries the same way they were mounted and attached the lid again.
4. Push the power switch upward to turn on the device.

Posted on Oct 01, 2009

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