Windows cannot start this hardware device because its
configuration information (in the registry) is incomplete or damaged.
To fix this problem you can first try running a Troubleshooting
Wizard. If that does not work, you should uninstall and then
reinstall the hardware device. (Code 19)
problem was detected.
This can occur when more than one service is defined for a
device, if there is a failure opening the service subkey, or if the
driver name cannot be obtained from the service subkey. Here are some
things that you can try to resolve this problem.Uninstall and
reinstall the driver
Uninstall the driver from Device
Manager and scan for new hardware to install the driver again.
may be prompted to provide the path of the driver. Windows may have the
driver built-in, or may still have the driver files installed from the
last time that you set up the device. However, sometimes, it will open
the New Hardware Wizard which may ask for the driver. If you are asked
for the driver and you do not have it, you can try to download the
latest driver from the hardware vendor’s Web site.
Revert to the most recent successful registry
- On the device
Properties dialog box, click the Driver
tab, and then click Uninstall. Follow
- Restart your computer.
- Open Device
Manager, click Action, and then click Scan for hardware changes. Follow the
This content is designed for an advanced
The Last Known Good Configuration
is a recovery option that you can use to start your computer by using
the most recent settings that worked. The Last Known Good Configuration
feature restores all the registry information and driver settings that
were in effect the last time that the computer started successfully.
For more information about the Last Known Good Configuration feature,
click the following article number to view the article in the Microsoft
How to start your computer by using the Last Known Good Configuration
feature in Windows XP
Edit the registry
This content is designed for an
advanced computer user.
As a last resort, you can edit the
registry directly. For more information, see the Registry Reference in
the Microsoft Windows 2000 Server Resource Kit at the following
Microsoft Web site:
The registry information applies to Windows XP
hope this helps
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