Question about Microsoft Xbox 360 Console

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360 freeze Every game I use freezes after about 3 to 5 minutes of play. I had this happen on my first 360 and I got the red lights. Microsoft sent me a brand new system 2 monthes ago now i'm getting froze up but no red lights. Plus my discs seem to be getting scratched and i've never moved the console once. I'mnot sure if the system isn't reading the disc because it is scratched or if it's another hardware failure.

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It's unlikely that the system is scratching your discs. There's a possibility that if you have the system oriented vertically that you should change its orientation to horizontal. This is less likely to cause scratching. (Of course you'll have to try a new disc to verify that it's not being scratched, and with a broken console that'll be difficult.

What else is on the same electrical circuit as the Xbox360 console? Sometimes, especially in older homes, when a big appliance like a fridge, washer or furnace comes on it causes a power dip and that can create symptoms like you're describing. (It's always a good idea to have your electronics, yes even your game consoles, on an Uninterruptable Power Supply / UPS to help even out the power fluctuations.)

The sad fact is that it seems your system has died again. Unless you can find a pattern to what happens after 3-5 minutes, like a power surge, it's more than likely a hardware problem.

You should still be under warranty, especially since they replaced your system already. Get the serial number off the back of the new Xbox360 and call 1-800-4MY-XBOX if none of the above ideas solve the problem.

Posted on Dec 19, 2007

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