Question about Microsoft Xbox 360 Console
It's unlikely that the system is scratching your discs. There's a
possibility that if you have the system oriented vertically that you
should change its orientation to horizontal. This is less likely to
cause scratching. (Of course you'll have to try a new disc to verify
that it's not being scratched, and with a broken console that'll be
What else is on the same electrical circuit as the Xbox360 console? Sometimes, especially in older homes, when a big appliance like a fridge, washer or furnace comes on it causes a power dip and that can create symptoms like you're describing. (It's always a good idea to have your electronics, yes even your game consoles, on an Uninterruptable Power Supply / UPS to help even out the power fluctuations.)
The sad fact is that it seems your system has died again. Unless you can find a pattern to what happens after 3-5 minutes, like a power surge, it's more than likely a hardware problem.
You should still be under warranty, especially since they replaced your system already. Get the serial number off the back of the new Xbox360 and call 1-800-4MY-XBOX if none of the above ideas solve the problem.
Posted on Dec 19, 2007
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Posted on Jan 02, 2017
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