Question about Brother MFC 490cw Color Inkjet Multi-Function Printer

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Printer & network not seeing each other

My new Brother MFC-490CW is not recognized on my IMAC. I've asked several employees at the Apple Store & get different answers each time. Do I need to use USB cables, download something from the Brother website, or something altogether different? Thx.

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Buy a HP and you will not have this problem. Yes Brother is aware of the issue and may have a fix on their website but typically it is a driver conflict with Apple when using different printing devices other than HP.

Posted on Oct 05, 2009


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I have a new MacBook Pro and cannot get my Brother printer to work with it. The computer recognizes the printer but does not print.

Did you install the Mac driver for MFC? The MFC comes with driver for windows and Mac. Place the Mac Driver disk to DVD slot and run the installation for your MFC printer. Follow the instruction to complete the installation.
When you try to print something, make sure the MFC printer is selected.
If you've done all of this and still not able to print, please turn off your MFC, wait 15 seconds and turn on again to see problem solve or not.
Hope this will help. Thanks for reading.

Jul 19, 2011 | Brother MFC 420CN All-In-One InkJet...

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HI! my printer brother mfc-490cw is offline and wont print .what do i have to do to get it on line ? i own a mac . Louie

Go to system settings and select the 'Printer' option. Right-click on the printer and enable the 'Use Printer Online' function. Cancel all the printing jobs till that moment and redo the process. Sometimes the 'Printer Offline' message occurs due to a 'Job Stuck' issue. Check all network connections and functions. Be sure the network interfaces work properly. Turn the printer off and on to see whether the device is working properly.

Mar 18, 2011 | Brother MFC 490cw Color Inkjet...

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Wont print, no cleaning function. Says unable to clean 46

<span class="f"><cite><b>brother</b>-<b>mfc</b>-<b>490cw</b>-<b>multifunction</b>-<b>inkjet</b>-<b>print</b>er-<wbr>amp-lc61-ink-cartridge-1797776.html</cite> - <cite>United States</cite></span>

Aug 29, 2010 | Brother MFC 490cw Color Inkjet...

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Brother MFC-490CW won't scan

I have had this problem with multiple different Brother products and this has worked for me every time providing your network is up and running.
Reason behind problem: Brother uses a Network Name for the device for access to the printer by the TCP/IP Port, occasionally your dns cache will hold the incorrect IP address for the printer and you need to force the network name to point at the correct IP.
**Note the steps to find your printer IP may change depending on the model of your printer but you can find out where it is in your manual if this doesn't work.
1. On your printer press the menu button. 2. Naviagate to LAN -> TCP/IP -> IP Address 3. When you press ok on IP Address it should show the printers current IP at the top of the page. It will look something like keep a note of this. 4. Back on your computer go to Control Panel 5. Open printers (this may vary slightly by operating system) 6. Find your Brother MFC and right click on it. Then press Properties. 7. Click on the Ports Tab. 8. Select the port that has a tick next to it and press Configure Port... 9. Note down the Port Name: It will be something like BRN_984B5C 10. You can now close all of the printer windows. 11. Open File Explorer 12. Go to C:\Windows\System32\drivers\etc\ 13. There will be a file called hosts (no extention) double click on it and choose Notepad to open the file. 14. At the bottom of this document after all the other text you will need to type in the following (using the information we have found): BRN_984B5C 15. Close and save the file. As you are in Vista you may have some funky UAC windows asking if you are sure you want to save etc. etc. just say yes.
That should do it, your printer will now be able to scan, print & fax from the printer and the printer will be able to find you if you do the same from it's menu.
Hope this helps.

Oct 07, 2009 | Brother MFC 490cw Color Inkjet...

1 Answer

Brother MFC-490CW Won't Print

If you have installed something since yesterday you might want to use system restore. the program might be causing the flaw. If not dont worry. You will need to uninstall the printer from your printer page and reinstall it. depending if it is a networked printer or a usb connected. If networked all you have to do is follow the install wizard. but if it is a usb you will have to go to the company's website and download a printer driver. after that it should work. dont forget to restart your computer. sometimes that can help too.

Jun 30, 2009 | Brother MFC 490cw Color Inkjet...

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