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My daughters philips mp3 froze and I can't turn it off or restart it. My computer doesn't recongnize the connection either

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Hi.
If an MP3 is not detected on any computer, it is usually faulty.
I am answering because your question has been re-posted.
Please let us know if you are still experiencing troubles with your MP3.
Regards.

Posted on Dec 09, 2009

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1 Answer

My 16 gb gogear froze


1 On your computer, select Start >
Programs > Philips Digital Audio Player
> Aria Device Manager > Philips Device
Manager to launch the Philips Device
Manager.
2 Turn off GoGear Aria before you
continue.
3 Press and hold the volume button
while you connect GoGear Aria to your
computer.
4 Keep holding the key until the Philips
Device Manager acknowledges GoGear
Aria and enters the recovery mode.
5 On the computer, click the Repair
button and follow the instructions of the
Philips Device Manager to complete the
recovery process.
6 When the recovery is completed,
disconnect GoGear Aria from your
computer.
7 Restart GoGear Aria.

The full manual is found here: http://www.p4c.philips.com/files/s/sa1ara16k_17/sa1ara16k_17_dfu_aen.pdf

Oct 29, 2009 | Audio Players & Recorders

1 Answer

NOT CONNECTED WITH THE PC


Make sure the hold/lock is not engaged
Try another USB port
Reset the player

If that fails:
Download the newest version of the Philips Device Manager:
www.usasupport.philips.com - change your country/language as needed
Enter in your exact model #
Click on the link for your exact model #
Click on the Software & Drivers section
Click on "Firmware Upgrade Software"
Install the new Device Manager
Open and run the "Repair" tab

If still nothing:
Disconnect the Go Gear from computer. Press the reset pinhole until the player turns off. Hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard. If this pop-up does not appear, reset the player again WHILE connected to the computer. Open the Philips Device Manager, and go to Repair Tab. Reset the player one more time while connected to computer. Follow the repair instructions.

After repair is complete, upgrade the firmware for this player. Will erase all the songs, but you should be good to go again.


If these methods fail, call Philips to see if you are still in-warranty.


-Tha Mp3 Doctor

Mar 18, 2009 | Philips GoGear SA178 MP3 Player

1 Answer

Frozen


ok.
all you need to do is push and hold the ^ (up) key on the front and the Volume + key on the side for a few seconds. This will force the hddto reset and turn off. Now you can turn it back on and continue using it. Please note this doesn’t erase the data or music off the MP3 player.

Dec 30, 2008 | Philips GoGear HDD1830 MP3 Player

2 Answers

Bought my daughter the SA 5285/37 yesterday. Opened it, plugged it in, transferred two files, then it froze. Pushed the reset button as we had only done two files, but now it when it powers on it only says...


Reset the player by inserting a paerlcip into the reset hole. If that fails, go to Philips' website and upgrade the firmware on your player to solve the freezing issue permanently. Actually, don't go to Philips website - run the Philips Device Manager and select Update. If the device manager won't recognize the player, unplug the GoGear, hold in either the shuffle button or volume + and reconnect it to the computer until a Found New Hardware Wizard window pops up.

-Tha Mp3 Doctor

Dec 27, 2008 | Philips GoGear SA5285/37 Digital Media...

1 Answer

Philips gogear 8 gb mp3 player


Just reset the device by using a paper clip, or safety pin.
The reset port is located next to the lock button...

Dec 27, 2008 | Philips GoGear HDD1830 MP3 Player

1 Answer

Loading keeps showing up on my screen


ok.

first if u want to fix it its shib be able to connect to computer and also shud be recongnized and detectable.

upgrade it firmware

click here

Nov 30, 2008 | Philips GoGear HDD6330 MP3 Player

4 Answers

Device driver problem


Hold in volume + and connect the goGear to computer - after continuing to hold the volume + for 10-30 seconds, Windows should reinstall the missing drivers

Apr 20, 2008 | Philips SA5125/37 MP3 Player

1 Answer

Frozen screen


Press and hold [VOL+] & [POWER] until the player resets.

If the player restarts normally then all is well.

If not, reset again and connect the device to the PC.

Install and run the Device Manager software from the product CD.

Select Repair / Restore option and follow the on-screen prompts.

Feb 27, 2008 | Philips GoGear HDD6330 MP3 Player

3 Answers

Frozen screen on my phillips mp3 player


thanks for showing me cause my little sister had unplugged it and pluged it back in and it froze at the updating **** now it works baran new and it louder much louder than before yea when it freezes just connect the USBto your computer or even a phone charger but mostly a computer and hit the reset button and and it should turn off it might look like it froze but it diddent it just had to much things running at a time

Feb 21, 2008 | Philips SA5125/37 MP3 Player

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