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My daughters philips mps player froze and we can't shut if off or unfreeze it.

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  • fogwomen1 Sep 30, 2009

    I can't find how to get the battery out to fix

  • fogwomen1 Sep 30, 2009

    The advice given was not helpful I just paid $19 for fixya. now I'm not getting the help I need. To get a live chat you want $19 more. Is this some kind of rip off site. Where is my help for my mp3

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This is a common firmware problem. It will require a firmware update. You can download it from the web and transfer to the player.

Posted on Sep 30, 2009

Hi there

Try removal of the battery and reinsertion. Then power on the device. See if the problem is solved.

If not, please specify its model.

Please do not rate this reply unless I have answered your question or your reply will not be returned to me. Thanks.

Posted on Sep 30, 2009

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2 Answers

My Philips GoGear ViBE 4GB has frozen while I was changing to a different song (I pressed the up arrow while it was paused). How so I unfreeze it?


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Manually breaking the power connection should resolve the issue.
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Carefully peel up the UPC code strip on back of player. (There is a tiny screw underneath it)
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My philips mp3 froze and i cant get it to unfreeze.


Let's try on the RESET button.

You can gently insert a sharp-end object into the RESET button and then turn on your player again. See if it can help.

If this also cant help, you can download the software device manager in the Philips support websites to try to repair the player.

Link: www.philips.com/support

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