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Cannot install software

Tried to install the software that was provided with my new Photo keychain. Need help

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What keychain? What happens when you try to install? What Operating System are you using?

Posted on Dec 19, 2007


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Posted on Jan 02, 2017


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I have the Royal PF115 Digital Photo Keychain. I am unable to install the software on my Macbook Pro 2.2 GHz Intel Core i7 running OS 10.6.8 with 8 GB RAM. Soon after it begins to install, I receive this...

Make sure you are using Mac software and not Windows. Make sure any antivirus or scanners are off,

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Aug 13, 2017 | Computers & Internet

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Did not receive a cd with Sharper Image Digital Photo Keychain. Downloaded software from site, but when the photo keychain is plugged into the computer, does not recognize software.

I see you have downloaded the software for the keychain. You didn't mention downloading the drivers. The drivers is what lets the keychain and the computer sync and communicate.

Dec 31, 2010 | Cameras

1 Answer

I have not used my Photo Viewer for a few months. Was working ok. But now Software would not respond when I plugged keychain in. Tried many times. Uninstalled PhotoViewer Software. Re installed same....

The program is corrupt. Uninstall it, delete all remaining files and folders, run a registry cleaner, defragment, download a new installer and install it again but in a different location.
Or you could just install a much better photo viewer

Aug 03, 2010 | Computers & Internet

1 Answer

Program will not run properly

I found this on an Amazon review. I hope it works for you:

1) Install the software on the CD (although the application won't open just yet)
2) Plug in the usb cable into the pc and the keychain and wait a minute (nothing happened here for me)
3) Unplug the cable that goes into the keychain, and then plug it back in. On the keychain screen, an option menu should come up that allows you to select either to power the keychain or to update the keychain via usb. Select the update option. (Note that drivers might install before this or maybe it found the driver I downloaded at the coby website?)
4) Now that you have selected the update option, you can now open the program that was installed off of the cd. Select the pictures you want, move them over, and then download them to the keychain.

Dec 24, 2008 | Computers & Internet

6 Answers

I have a coby dp-161 and cannot get the pictures to install.

We had the same problem and you won't believe how simple the actual fix was!!! When you plug the USB plug into the keychain device or whatever device you are using (in our case it was a keychain), make absolutely certain that the plug is pushed in all the way (it is tough to push in) until it actually clicks and all you see is the black part of the USB plug. Then try your software. It should work!!!

Jun 20, 2008 | RIM BlackBerry Pearl 8100

10 Answers

Digital photo keychain

The solution is....USB 2.0! This is now standard on new computers, but mine (that is just 1 1/2 years old) does not have USB 2.0. Actually, one out of six of my USB's say it is, but I never got it to work. The sad part to all of this hard work--it takes 5 minutes on the right computer!

If you need to borrow a computer, you will not need to send them all of your full size photos. Just "Save a Backup" on your computer and e-mail that file as an attachment--it's very small. The you will "Load a backup" to get your pictures into the KeyChain Manager. You will need to install the software on your borrowed computer, but as I'm sure you know, that's the simple part!

Hopefully this helps!

Dec 10, 2007 | Cameras

10 Answers

Software--Innovage Digital Photo Keychain

found that on another site - after I had the same trouble - this software really works - updated the pic frame in no time :)

IT IS an easy fix...uninstall the Picture Viewer that you got from the Disc they gave...Throw it away. Go to at the top of the keychain section, it says "download".............. THIS version works.

Sep 30, 2007 | Cameras

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