Question about Kenmore Refrigerators

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Ice maker makes ice shells and the production is low. I have tried manually filling for one cycle with warm water and waiting 24hrs. Have turned it off and on and waited 24 hrs. and the water filler in the door also runs slow s I have also changed the filter in the ridge section. model number is 253.57389601 serial number is 4A62700262

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  • hpridgen Sep 30, 2009

    model number 253.57389601
    serial number 4A62700262
    Kenmore Side by Side Refrigerator

    The ice maker is ing small quantities of hollow or shells of ice also the water in the door is very slow. The filter in the door has been changed in the last few months.

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Either the water filter is dirty and needs to be replaced. Or the water level sensor faulty or unit is not getting cold enough

Posted on Sep 30, 2009

  • Nate Stansfield
    Nate Stansfield Sep 30, 2009

    Do you have the bar on top of the tray. Can you move it and change the flow?
    If the door is slow, then the circuit could be worn or frozen. If it is vacuum controlled, then the actuator could be leaky. You can test any electrical unit with a voltmeter to make sure all units are getting power. Defrosting the unit once a year is a good idea as well.


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The water flows into the form which is very cold and the water in contact with the form freezes first creating a frozen outer surface to the cube. The top of the cube is open to the air not yet frozen completely when the ice is ejected into the ice box prematurely. The still liquid water with the center leaks out through the yet to freeze top.

To correct this the timer needs to be set for a longer period (needs more time to freeze) or the temperature in the freezer needs to be turned up.

Air in the line to the freezer (you indicated filter change) will cause this.

If the thermostat for the icemaker has failed - it will eject the ice prematurely too.

One last thing... the heat exchanger under the front of the refigerator (or on the back--depending on model) need to be vacuumed of all dust that accumlates which can make the refrigerator less efficient and the ice not freeze fast enough.

Let a few batches be made, and take note if the cubes are full.
It is likely air in the line - until it is purged - the water timer only opens for a specific time - not water amount. Air in the line will not allow the tray to fill with water.

Thanks for using FixYa!!

Posted on Sep 30, 2009

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Posted on Jan 02, 2017

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https://secured.whirlpool.com/Service/SrvTechAdm.nsf/2cd44500d572193285256a45004fd9d6/8527f904cc8ea8cd85256b5800672333/$FILE/4322658A.pdf
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