Question about Toshiba Satellite M45-S265 Notebook

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Toshiba satellite notebook dvd/cd player

The cd/dvds are not playing. I believe they are spinning but the window in which I can use the controls such as play etc does not allow me to play. However, the 'eject' button is lit and when I select it, the player opens.

The only thing that I can think of that might have made this happen is a 'copied' disc of MS office. When I tried to install software from that disc, the machine crashed. Since then, the cd/dvd player has not worked.

I am not an expert by any stretch of the imagination, but I suspect it is a software problem...?

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  • helplucy Dec 19, 2007

    Dear Wolfleo

    Thank you so much for your suggestion. I shall follow up. If it is a software problem, have you any idea what it might be and how I might get it fixed? I know this may be an impossible question to answer because you don't know what the actual problem is but the reason I ask is that my notebook is only a few weeks old and I don't think I could have put anything on it that could have wrecked it...apart from that copied cd...

    Thanks again!

  • helplucy Dec 20, 2007

    Hi Wolfleo

    I wish I was brave enough to try doing what you suggest myself but I think it needs an expert!

    I actually took my machine to the store where I bought it and they contacted Toshiba who were very happy to fix/replace anything (they haven't seen the machine themselves so they don't know what the actual problem is).

    However it would mean that I would not have the machine back until after the New Year and as I need it for work, I decided to hold onto it until after NY.

    In the meantime, I just thought I might look for some help online in case it was something easy to fix...Well, you've given me the help but I am too scared to do this myself :-)

    I really do appreciate it though! Thanks again.

  • helplucy Jan 07, 2008

    Hi all!

    It's me - Lucy of helplucy. I just 'fixed' the problem myself. I found the following link helpful.

    To tell the truth, I can't remember exactly what I did but I followed the instructions from the link above and now I have these showing under my CD/DVD drives (in Device Manager)

    HUAWEI Mass Storage USB device


    I hope this is useful for the gurus and anyone who's had a similar problem!



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Click on the link below to fix the issue.

CD/DVD drive not working

Posted on Sep 01, 2010

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Follow this article to fix the issue:

Posted on Apr 23, 2009

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Hi, this issue is known deivce problem from Microsoft eventhough you are using Windows Xp or Vista the CDW/DVDROM is not detected and does not appear in My computer icon. This can be easily fixed by a registry tweaks.

The error code means "Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (code 39)"

Please click on this link and then delete the upper/lowerfilters which is blocking the CDW/DVDROM to appear on your windows. Please do not delete the upper/lowerfilters.bak files juts leave it on the registry.

Hope this helps!!!


Posted on Sep 18, 2008


Anybody can help me my toshiba loptap m45-s265 wont read and play any disc, I was think that my dvd/cd driver damage i dont think so because i buy and install the external dvd/cd drive but same error. see below error.

Windows cannot load the device driver for this hardware. The driver may be corrupted or missing. (Code 39)

Please advice how to fix the error.


Posted on Dec 24, 2007

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Try to get an Windows XP or Vista CD.

Boot the computer with the cd on drive.

Be sure to select to boot from CD in setup(F2 key I think) or boot menu (F9 key I think)

If the computer boot from CD, probably you have a software problem, else your drive is damaged.

Good luck.

Posted on Dec 19, 2007

  • Leonardo Nogueira Dec 20, 2007


    I never saw a CD Rom drive didnt work because a software problem, but you can try to remove the drive from device manager and let windows configure it again, but I think , the CD drive has a problem.

    By the way, if the drive boot from a CD you can try to use Toshiba recovery Disc (ATTENTION !!! When restoring the factory software. ALL YOUR DATA IS DELETED).

    Good luck friend. And let me know if you need anything else.


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SOURCE: toshiba satellite notebook dvd/cd player

plz try with a new dvd player

Posted on Dec 17, 2008

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