Question about Sprint BlackBerry 8703e Phone

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The phone powers on and right before the security test is verified it shuts off

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Try a hard reset first: power off the phone, remove the battery completely and leave it out for at least a full minute. stick it back in and try it again. if its doing the same thing, you could try going to, searching for Software, choosing your phone model from the list and following the instructions to download and reinstall the handheld software - you can ask for more information on those steps if you'd like. still not working after that - the phone will probably need to be replaced.

Posted on Jan 15, 2010

  • marybeth1986 Jan 15, 2010

    also, before reloading the handheld software, use the desktop manager
    to create a back up of the information on your phone to avoid losing
    all your contacts, messages, etc. you can ask if you need details on
    how to do that.


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Posted on Jan 02, 2017

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