Question about Xerox WorkCentre 220 All-In-One Laser Printer

2 Answers

Scanner Locked i've installed the software accordingly but facing a problem of printing, photocoping, faxing and scanning. The screen at copier/printer appeared a word scanner locked an dasking for unlocked. Pls advice to solve this probelm. Thank you. Khin Lee

Posted by on

2 Answers

Re: Scanner Locked

I have the same problem i unpulged and nothing :S

Posted on Sep 01, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points


    An expert that gotĀ 5 achievements.


    An expert who has written 50 answers of more than 400 characters.


    An expert whose answer gotĀ voted for 20 times.

  • Expert
  • 208 Answers
Re: Scanner Locked

  1. Power OFF the printer using the power switch on the rear, right side of the printer.


  2. Wait 10 seconds, and then power ON

Posted on Dec 19, 2007

Add Your Answer

0 characters

Uploading: 0%


Complete. Click "Add" to insert your video. Add


3 Points

Related Questions:

1 Answer

Hp laserjet 3050 all-in-one printer software will not load on my windows 7 64 bit laptop.

It Depends on if the Fax is available for your region, Roll back all driver and start the installation afresh and be sure the option of Choosing Fax is highlighted.

Dec 10, 2012 | HP LaserJet 3050 All-In-One Printer

1 Answer

I am able to print again but cannot scan . Can someone help me ? I have the disc and have uninstalled and re installed the program...

Since you have a USB connection, try a new USB cable or connecting to a different USB port. Make sure that you have the Epson utilities and drivers for your version of Windows 7 installed. (To check if you have the 32-bit or 64-bit OS, click Start > Control Panel > System and Security > System. If the version title ends with x64, you have the 64-bit OS. Otherwise it's the 32-bit version.) You can find the drivers for printers from Click on the Drivers and Downloads tab at the top of the page. Then select your printer. (I've seen two versions of your request - one listed the printer as the ESP 3 and another added it was the 310. The only 310 all-in-one that I was listed at Epson was the Workforce 310. Please clarify this.)

If you installed a generic OS driver, you may only have a printer driver. Unplug your USB cable and uninstall this generic driver before attempting to install the Epson software. To launch scans by pressing the buttons on the scanner, you will need the Epson monitoring software running and the destinations for the buttons set up. Start your scans from your computer first.

Windows Fax and Scan and Paint are included in the Windows 7 software (except in the Starter version) and will acquire scans if the scanner driver is installed. Fax and Scan: New Scan. Paint: File > Import from Scanner or Camera > New Scan. Photo Gallery in the Windows Live software can also acquire scans. Trying one of these alternatives may give a better idea of what your error is.

Windows may not think a scanner is installed or a communication issue may be at fault.

I hope this helps.

Cindy Wells

I hope this helps.

Cindy Wells

Oct 12, 2011 | Kodak ESP 3 Multifunction Printer/ Copier/...

1 Answer

How can I scan my documents?

It depends a bit on the OS and software you have installed and the connection. First, do you have the full software installed, if available for your OS? If you installed a generic OS driver, you should uninstall it and unplug the data cable until after the full software install requests it. Get the software here: and select your OS. (Newer Windows versions (like Win7) only use the driver in the OS; plug in the USB cable and let Windows Update find the driver.)

Put the document face down on the glass of the scanner or face up in an Automatic Document Feeder (ADF). Make sure the transport lock is unlocked on scanners with that feature.

If you have the full software installed, then start scans, at first, by launching the software (Start > All Programs > HP > HP Director or double-clicking the icon on the desktop). Then set the scan settings (Settings > Scan Settings and Preferences) - this is where you set the default destination and resolution, among other settings. You will see one setting for Button Settings. Once the button settings are set, if the monitor program is running, you will be able to launch scans from the buttons on the all-in-one. Click on Scan Picture or Scan Document depending on the item to be scanned. Adjust any settings and then press Scan. Check the preview if it comes up and then click Accept.

If the full software is not installed or you do not wish to use that software, you can use programs that are already in Windows or a third-party software. Windows XP, Vista and Win7 all include Paint, Start > All Programs > Accessories > Paint, which can acquire scans. Select File > Import from Camera or Scanner > Import from Scanner and then you will be able to scan. Vista and Win7 also include Windows Fax and Scan (Start > All Programs > Windows Fax and Scan). Click New Scan. The Windows Photo Gallery was preinstalled on Vista and is available as a download for Win 7 and can also acquire scans.

If you have problems scanning, try a new USB cable or a different port. If you are using a USB hub or print server, use a direct connection. (Print servers usually don't work for scanners). Scanners require bi-directional communication with the scanner and can fail even if the printer works.

I hope this helps.

Cindy Wells

Oct 22, 2010 | HP PSC 950 All-In-One InkJet Printer

1 Answer


Which device do you have? If it is an all-in-one that does not have an automatic document feeder (ADF), you lift up the scanner cover and place your photo face down on the glass. If there is an ADF, place the document face up in the feeder. (Using the ADF is not recommended for pictures.)

If it is a stand-alone scanner, the cover is more obvious. For single-sheet scanners, check the manual for which side of the document needs to be forward.

Depending on the OS and software installed, you launch your scan program and adjust the resolution and destination and press scan. (If you have an all-in-one, you may need to install the manufacturer's full-featured software first. Otherwise you will only get printing enabled.) If you use a generic OS driver, the buttons on the unit will not trigger the computer responding to the commands.

Set the destinations for scanner buttons in the software before using the unit buttons when using the full-featured software. Check the manual for specific information. The button presses are noticed by a monitoring program. If that isn't running the unit buttons will not work.

I hope this helps.

Cindy Wells
(Windows XP, Vista and Win7 all accept scans in Paint (File > Import from Camera or Scanner > New Scan). Vista and Win7 also have Windows Fax and Scan that can acquire scans.)

Sep 14, 2010 | Printers & Copiers

2 Answers

How do i scan documents onto my comp

It depends a bit on the software you have installed (OS, etc). If you installed the full-featured software before connecting the all-in-one to your computer, you can scan immediately from the computer. For Windows, open the HP Solution Center (by double-clicking on the icon or Start > All Programs > HP folder > HP Solution Center). Put your document to be scanned face down on the scanner glass and close the lid (ADF pages go face up, top edge first). Click the tab in the Solution Center for your HP product (if you have more than one) and click Scan Picture or Scan Document as appropriate. Set the scanner settings in the pop-up window if needed. Click Scan to start the scan. To use the buttons on the scanner, you need to set the destinations for the buttons in the HP Solution Center (Scan to destination for example) and have the HP monitor running on your computer (this listens to the buttons).

Scanners work with bi-directional communication so USB hubs, print servers or bad cables can result in the printer functions working but not the scanner.

If you install the generic OS driver (by connecting the all in one to the computer before installing the software), the printer will work but the scanner will functions will be limited (the scanner buttons will not work but other functions will depend on the OS). Windows XP can acquire scans in Paint (File > From Camera or Scanner). Windows Vista and Win7 add Windows Fax and Scan which will also acquire scans (not in all versions of Vista). Vista also can acquire scans with Windows Photo Gallery.

The printer works similarly with the Mac OS but hte names may be different.

I hope this helps.

Cindy Wells

Jun 14, 2010 | HP DeskJet F4280 All In One Printer InkJet

1 Answer

I have an hp psc 1210, I have managed to figure out how to print from my comp, but how do I scan things to my computer

Scanning depends on a few things (OS, drivers). Did you install the full-featured software or the generic driver from the OS? (See the HP support site: for drivers/software.) If you have installed the generic driver and a full software package is available, uninstall the driver, unplug the all-in-one from the computer and install the full software. Then reconnect the data cable.

Place the document to be scanned face down on the glass. (Document feeders need the document face up with the top edge entering the feed first.)

Depending on the setup, you can launch the software from your computer. Double-click on the icon on the desktop or (in Windows) Start > All Programs > HP folder and then click on the HP Director. (Once this software is set up for the scan destinations, if the monitor program is running, you'll be able to press the scanner button on the all-in-one to launch the scan. This is under Settings) Once the program is running, click Scan Picture or Scan Document depending on the item to be scanned. Adjust resolution and other settings as needed - try the default first. Click Scan. If doing a preview scan then click Accept when satisfied with the settings.

If you do not have the full software available for your OS or simply do not want to use that software, you have some alternatives. Windows XP, Vista and 7 all can acquire scans in Paint. (Open the program, then File > From Scanner or Camera) Some versions of Vista and Win7 included Windows Fax and Scan which also acquires the scans (just click New scan). Vista has another program that can acquire scans (Photo Gallery IIRC). Macs may have similar software available. In both cases, third-party software is also available.

If your computer doesn't see the scanner, check the cables. Scanners require bi-directional communication with the computer so a cable that allows printing can be a problem with the scanner. Try a new cable or plugging in to a different port. If you have a USB hub or print server, try a direct connection.

I hope this helps.

Cindy Wells

May 31, 2010 | HP PSC 1210 All-In-One InkJet Printer

1 Answer

I WANT TO USE THE SCANNER BUT, I DON'T NOW HOW, It go to the printer all the time, could you please help me ? I have the EPSOM STYLUS BX300F PROFESSIONAL, PRINTER,SCANNER,FAX,PHOTOCOPIER.

Basically, you can use the scanner in two ways. Please open the scanner cover and place the document or image you want to scan face down.

1. Press the SCAN button (color button = color scanning, black button = monochrome scanning). then your scanner will scan the document or image in the scanner tray.

2. Go to the scanner program installed in your computer when you installed the printer. Open it and then click the command button SCAN.

Note: Make sure that you installed the Scanner software when you installed the printer. Without the software, your scanner will not work. Please reinstall the printer including the scanner software.

Feb 06, 2010 | Epson Stylus Multifunction Inkjet Printer/...

2 Answers

Wont scan to computer

Kindly install the scanner software for printer the driver software cd just re install it will install the scanner software and make sure in device manger there is not other usb device listed if it is there just remove it. And refresh it in will automatically install the driver.

Dec 02, 2009 | Brother MFC-465CN InkJet Printer

1 Answer

I hit scan on my machine and there is nothinbg responding on the computer screen. I am able to copy, print and fax. Help.

Your scanner is not properly installed. It is a separate part of the program. If you have (start - programs) the scanner as a program, bundled with your other printer proograms on screen, double (left) click on the scanner program, it should lead you to the install wizard. simply install the program. If not, try reinstalling your (use control panel - add/remove - uninstall all printer programs FIRST). Look at your software and make sure that the scanner software IS included.

Sep 01, 2009 | Brother MFC 210C All-In-One InkJet Printer

Not finding what you are looking for?
Xerox WorkCentre 220 All-In-One Laser Printer Logo

Related Topics:

272 people viewed this question

Ask a Question

Usually answered in minutes!

Top Xerox Printers & Copiers Experts


Level 1 Expert

185 Answers


Level 2 Expert

110 Answers

Patrick Carmichael...
Patrick Carmichael...

Level 2 Expert

107 Answers

Are you a Xerox Printer and Copier Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides