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I have just sold an item from ebay. The item was perfectly good condition. Was recieved by buyer and was very happy with item left me good feedback. He paid through paypal. A week later buyer complained th paypal that goods was not as discribed. Money was put on hold. Now paypal has gone in his favour and buyer is sending goods back. What can i do about this as i think it is unjust? Regards Jacky

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Unfortunatly, Paypal's terms of service almost always side with the buyer. Since you will be getting your goods back, you don't have any recourse against the buyer. You also cannot leave bad feedback for buyer. These policies changed a little over a year ago and drove many away from eBay. It's just the name of the game now.

Posted on Sep 29, 2009

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Nothing. You agreed to allow PayPal to arbitrate in such matters.
If you fully documented the items, make sure the items are actually the ones you sold and not switched. Fedral law may apply if the buyer/thief is in a different state.

Posted on Sep 29, 2009

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I want to give feedback to a seller on my paypal account


How to leave feedback the RIGHT way 18af_7.jpg?set_id=81 Published by mutti74 October 26, 2013 . 14K Views . 2 Comments . 79 Votes So you finally gave in and bought something on ebay? WAY TO GO! Welcome to the world of endless deals and bargains!
Are you happy with your purchase?
Answer: YES! I love it!
Awesome, now lets let the seller know. The easiest way to leave feedback is to simply go back to the page of the actual item. Either type in the item number and click search OR go to MY EBAY and look under "All Buying" under "Won" and click on the item.
Once you get to the page, look towards the top, it'll say LEAVE FEEDBACK, simply click on that and Voi'La you are ready to leave feedback.
Since you are happy with your purchase, rate POSITIVE and write you comments in, such as: "Fast shipping, very happy with purchase." or "Great product, excellent communication!"
We are not done yet, Ebay has integrated a STAR system to rate sellers. You can rate 1-5 stars on "Item as described", "Communication", "Shipping Time" and "Shipping & Handling Charges".
Here is a tip about shipping and handling charges. Sometimes you may not be happy with those charges, KEEP ON MIND: Whatever you bought could have been shipped from the opposite side of the country (or even from another country), so OF COURSE they may be higher than having it sent from 1 end of a state to the other hand!! Those actual shipping charges are out of sellers hands.
All set with your rating? Simply leave feedback and DONE! Easy, fast and simple.
Now......a STRONG REMINDER. I often browse through ebay guides and reviews and TOO MANY buyers mistaken this area for contacting the sellers. This REVIEW and GUIDE area has NOTHING TO DO with leaving feedback or communicating with sellers!!!!! Follow the above steps to properly leave feedback.
What if you are not happy? Follow the above steps to get to your items page and click on (right side of page) CONTACT seller and email them. Whether it is a breakage or the item has not arrived yet. Give the seller some time to resolve the issue and to respond back before leaving neutral or negative feedback. I am a seller myself, as well as buyer. I ONLY result in leaving neutral or negative feedback if:
A: I have a non-paying bidder (new ebay rules NO LONGER permit sellers leaving negative feedback to non-paying bidders, so sellers really have no way of warning others anymore)
B: I bought something, it arrived broken or did not arrive at all, and the seller NEVER responded to NUMEROUS emails over a 2 week period, plenty of time to respond and rectify.
C: The seller told me basically something like "oh well, not my problem".
IF the seller responds and rectifies the mishap by either refunding money or sending out a duplicate item, there is NO reason for me to leave a bad feedback since the seller took care of me in a satisfactory manner.
Personally leaving a neutral feedback would be perhaps if the item I bought took a very long time to arrive (remember overseas purchases do take longer to arrive). If I bought something, lets say from a seller in California and I paid for Parcel Post. That takes 2-9 BUSINESS days. If I am sitting here a month later and the item finally arrives, thats a tad extra long in waiting time. If the seller does not communicate any delay in shipping, that calls for a neutral. WHY NOT LEAVE A NEGATIVE, you ask??? You received the item, riiiight? :o) That is why I would leave a neutral and not a negative.
This takes me to another point, bare with me: CHECK THE SELLERS FEEDBACK!!!!
(Simply click on the number next to the sellers name)
Look at their feedback score, the percentage!!!! If a seller has numerous neutral or negative feebacks in the last 30 days...STAY AWAY!!! Read their feedback and why people left bad feedback.
If a seller has less than 100% positive feedback, check why and how long ago they received a negative feedback, it could have been over a new ebayer not knowing how to properly leave feedback even, one of the reason I am writing this here.
Unfortunately only about 4 out of every 10 buyers leave feedback nowadays, so do not be upset if a seller only leaves feedback once they have received feedback from a buyer. It is a common just-practice.
10/2013 Please note: Ebay's push to offer free shipping on all items and charging an extra fee to sellers if they charge shipping has made the ebay market somewhat unstable and less fun for us sellers. I understand that big companies can offer free shipping on many items and sellers offer it a lot on lightweight items. Please do not expect and let it out on the seller via leaving neutral or negative feedback, if a seller charges shipping on dishes that weigh 5# and sell for only $10. Private part time sellers are here to make some money too, so paying for the item and eating all the quadruple ebay/ paypal fees and shipping the item out for free is just simply unreasonable.

Oct 17, 2014 | Computers & Internet

1 Answer

Item sold, buyer damaged item, now he wants a refund


nothing gets done about it only the buyer is protected not the seller.I refunded on something that was damaged in the post and she still left negative feed back and ebay says they cant to any thing about it.

Oct 16, 2011 | eBay Auctions

1 Answer

How is the best way to get started on ebay.?


Hi,

I'm sure you can find some pointers on eBay itself, but I will give my 2 cents for what it's worth.

1) Choose a username and GOOD password when you sign up.

2) Get a PayPal account and get it verified. Paypal is the easiest and most used form of buying and selling.

3) Know your products if you are selling. Give accurate and complete descriptions. Be honest about them too.

4) Ask questions if you are buying and are not sure of something.

5) Use GOOD photos whenver possible. Don't use grainy, low resolution pictures.

6) Give feedback. That is how you are "rated" in the eBay world. If someone only has a Feedback rating of under 90%, I would be cautious. Of course you can view anyones feedback and see comments.

I hope that gives you a start. Happy eBaying.

Thanks for using Fixya.

PS. You can look at my figures if you wish. I use the same username as I use here.
PPS. Please consider rating this solution as this is the way we are rated on Fixya. Thanks!

Nov 14, 2010 | eBay Auctions

1 Answer

I sold an item on ebay and the buyer didn't like it; says it wasn't what was described but it was returned badly damaged. How am I expected to issue a refund?


Hi there!
If you received the item you sold in a bad condition, you can report the buyer to the resolution team of eBay although it will took too long for them to take action. Here's the link that you can use to report the transaction: http://pages.ebay.com/help/contact_us/_base/result_3_6_2.html
I hope this helps you. Have a great day!

Oct 12, 2010 | eBay Auctions

1 Answer

I ran out of stock of an item just sold, about an hour ago. I asked the buyer if she would politely retract her payment via paypal. she is doing so, but is threatening that I must pay her in check or cash...


i ran out of stock of an item just sold. No one likes to disappoint a customer. But my customer is WAY out of bounds. He can't force me to sell what I do not possess. I asked the buyer if he would politely cancel a transaction. I simply do not have the item.It really was an honest mistake. I mean we have a really good feedback score

Sep 19, 2010 | eBay Auctions

1 Answer

If the item was recieved by the buyer and they have left no feedback,why is his payment still pending


i believe before the buyer recieved the item they already process the payment for the security of the seller and the buyer itself...

Mar 28, 2010 | Computers & Internet

1 Answer

How can i hide product discriptions, in my ebay


you need to list the item under private auction, once the buyer provided you feedback the only thing that will appear is the feedback and the item number.

if you are the buyer, you can make your feedback private.

Nov 01, 2009 | eBay Auctions

2 Answers

I have been happy with eBay,but they do not accept negative feedback,some thing is wrong there


It is eBAY policy not to allow sellers to leave negative feedback for buyers. However, a buyer CAN leave negative feedback for a seller. eBAY seems to favour the needs of buyers rather than sellers.

As a seller, I wold not leave any feedback until the buyer has left theirs. Then if they leave you negative feedback, you can always say something negative in your feedback to them. Even though the feedback cannot be flagged or marked as negative, other people can still read it.

Oct 10, 2009 | eBay Auctions

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