Question about Zebra Stripe S500 Thermal Label Printer

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No printing Hi, I have a Zebra S-500, when i try to print the label the label comes out blank (white), i understand why, i don't receive any error message, the ribbon is good and also the blank label is compatible, before i don't had this problem with this label and ribbon, also the sensor see's the label because it is automatically stop at the end of the label, please someone can help me to resolve this problem. Best regard

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Try to invert the position from the ribbon.

Posted on Mar 17, 2008

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Hi all~ my zebra printer print blank non-stop everytime power on printer. we need send jobs first just can power on printer to stop printing blank non-stop.


When you power that printer on it will automatically calibrate which can kick out up to 6 feet(2 meters) of blank labels. After that is done if you have an issue it should display an error.

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Missing elements in print head, replace print head.

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Are you using the correct labels?
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If you print a label using labels from a ribbon printer in a direct thermal printer they will come out blank.

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If you are not using ribbon, the tickets are probably not Direct thermal. Try using a Ribbon and see if it works

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Hi Buck,

What type of labels are you using?

Cheers

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It sounds like they may need to set their "Q" values for the labels they are using.   If that isn't it, we may need more info - are they using Zebra brand or custom labels?  
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if you see that it is like printing a card. check your thermal print head maybe its not working.

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I would say the roller isn't the problem. I had the same problem on many Zebra printers, but often the calibration helped. Then it could do, when printing task label is for larger/longer than the label size is set in the printer system (conflict of software with printer settings after calibration). It could be set too down to bottom in Y axis. Or it could be in the software settings - as action after print - not sure.
Try to open the printer queue while the label is printed and check if the label has proper number of pages or there's 1 page more. If it is the right number - then the problem is on printer side (recalibrate, reflash it). If the number is about 1 higher, the problem is with settings of the label size (barcode software, printer settings) or action after print on PC side.

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2 Answers

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Question, when the printer prints is there an image of the data on the ribbon when it spools onto the ribbon takeup spool? If so, the ribbon may be installed backwards. I'm sure you know what you are doing but one must check even the smallest detail when trying to solve these strange problems. If the ribbon is installed correctly and there is no image of the data on the ribbon you may be dealing with a bad printhead and the printhead needs to be replaced.

Dec 19, 2007 | Zebra Stripe S500 Thermal Label Printer

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