Question about HP ScanJet 3970 Flatbed Scanner

2 Answers

My computer cannot recognize my scanner. The "found new hardware" wizard comes up every time I reboot. Installing and reinstalling the program does not help. This is with my HP 3970 scanner.

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  • jrned Sep 29, 2009

    I removed the program and reinstalled the program and driver from the link you provided.



    The "found new hardware" wizard comes after booting up. It wants me to put the installation disk in. No matter what I do I cannot fire up the installation program through the wizard. An automatic search

    function comes up with nothing. I get the "cannot install this hardware" message. The wizard cannot find the program.



    What is odd, is that on the taskbar a little bubble came up. It recognized the scanner Deskjet 3970. But the wizard comes up and wants to install the program that was just installed.



    When I go to the control panel, there is nothing in the scanners and cameras folder.

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2 Answers

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  • HP Master
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Hello there:
here is the hp lins that have the driver for this device ok?
best regards michael

  1. HP 3970 hp photo and imaging software for scanjet... This page contains HP 3970 drivers for free download for several os include Windows, Linux, ... Main page Scanner drivers HP drivers HP 3970 hp photo and ...www.driverstock.com/HP-3970-driver-download/10-7-4669-48397 - Cached
  2. HP 3970 driver ... page contains HP 3970 drivers for free download for several os ... hp photo and imaging software for scanjet 3970 scanner. Download HP 3970 driver. Version: 2.2 ...driverstock.com/download-HP-3970-driver/10-7-4669/index.html - Cached
  3. HP ScanJet 3970 driver 1.1 download This HP ScanJet 3970 basic scanner driver package will work under Windows Vista ... You are here: HP ScanJet 3970 driver 1.1 download ...softwarepatch.com/.../hp-3970-scanjet-vista-driver.html - Cached
  4. HP Scanjet 3970 Download Download HP Scanjet 3970. Soft32.com Windows Drivers Scanners. HP Scanjet 3970 2.2. HP Scanjet 3970 : With the HP Scanjet 3970 digital flatbed scanner you will ...www.soft32.com/Download/Free/HP_Scanjet_3970/4-174945-1.html - 68k - Cached

Posted on Sep 30, 2009

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  • Master
  • 3,513 Answers

Hi,

This is purely improper recognition of drivers for the scanner. Please select the windows you are working with and download the drivers from the link provided bellow.

Next reboot the system and let the wizard pick the driver and then your issue would be resolved.

http://h20000.www2.hp.com/bizsupport/TechSupport/DriverDownload.jsp?prodNameId=298549&lang=en&cc=us&taskId=135&prodTypeId=15179&prodSeriesId=298547

Thanks

Posted on Sep 29, 2009

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Close all open programs

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HKEY_LOCAL_MACHINE

SYSTEM

CurrentControlSet

Control

Class

{4D36E965-E325-11CE-BFC1-08002BE10318}

This folder is the DVD/CD-ROM Drive Class Description in the registry. Look for any of the following names in the right hand column.

Upper Filters

Lower Filters

Upper Filters.bak

Lower Filters.bak

If any of the above keys shown in step 4 are listed, right-click on them and choose Delete

After deleting the keys, close the registry editor
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