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Cant get dell insiron 1525 to restore factory settings

I have a Dell Inspiron 1525 and might have a potential virus, so i want to restore it to the factory settigns to be safe. i tried shutting the computer off and hitting F8, but when i did, "repair your computer" wasnt an option to choose from so i dont know how to restore the factory settings. Help would be greatly appreciated

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Dell Tec told me to choose "To set up Windows XP now" (with Operating System CD in drive) If it doesn't work try Dell Tech Chat. I kept getting "Windows could not start because the following file is missing or corrupt: <Windows root>\system32\ntoskrnl.exe. Please re-install a copy of the above file." (I tried to restore to original factory, followed directions, f12 boot from CD but when I get to "Agree to Licensing Agreement" none of the keys work except ESC.) I was able to get on the Dell Tech Chat at http://support.dell.com/support/topics/global.aspx/support/chat/hardware_chat?c=us&cs=19&l=en&s=dhs (you need your Service Tag) tried same steps but keys would not work so they sent me a new hard drive that I can install myself. Evidently there is no way to fix this. Tech says wireless will work with new hard drive. Is your warranty active? I always get SquareTrade.com (cheaper than most) warranty. They fix or give you what you paid. Everything I buy breaks & sooner than you would think.

Posted on Jan 11, 2010

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My DELL Inspiron 1525 won't connect to the Internet, all applications crash, it won't detect my flash drive, and it won't detect my networks.


Hi

Have you done a full system virus scan to see if you have a virus if that isnt the case

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^_^

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2 Answers

I would like to reset my laptop to its factory settings but dont know how. I tried F8 key and also F11 CTRL but nothings seems to work. Its a Dell ispiron 1525.


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