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I've got a brother mfc-9840cdw and it keeps giving me this "print unable error 32" message. i took the dern thing apart. no jam. i was hoping for some insight! i cant lift the printer to take it to a shop and they want to charge me $100 per hour for diagnostics plus repair! yikes!

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  • polan_chase Sep 29, 2009

    Hey Compugirl. Thanks for responding. I took the whole dern thing apart a couple of times. I took the toner out. I took the thing below that (looks like a large peice of film) out and turned the gear to make sure nothing was stuck. Then I even took the excess toner box out. Nada. Still getting an error message!


    any ideas? or am i confused about the drum thing?

  • polan_chase Sep 29, 2009

    Its a great first step but it unfortunately hasnt resolved the issue yet. THough, it could be my own incompetence! Yikes!

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Did you take the apart the drum? Below is a link to fixing this error - it is not difficult if you are mechanical at all. I'll bet you find a label stuck somewhere in the printer.

Normal 0 false false false MicrosoftInternetExplorer4 /* Style Definitions */ table.MsoNormalTable {mso-style-name:"Table Normal"; mso-tstyle-rowband-size:0; mso-tstyle-colband-size:0; mso-style-noshow:yes; mso-style-parent:""; mso-padding-alt:0in 5.4pt 0in 5.4pt; mso-para-margin:0in; mso-para-margin-bottom:.0001pt; mso-pagination:widow-orphan; font-size:10.0pt; font-family:"Times New Roman"; mso-ansi-language:#0400; mso-fareast-language:#0400; mso-bidi-language:#0400;} http://welcome.solutions.brother.com/BSC/public/us/us/en/faq/faq/000000/002500/000055/faq002555_002.html?reg=us&c=us&lang=en&prod=mfc9840cdw_all&Cat=11

Yes, that price does sound about right --- I can guarantee the technician will follow the above procedure.

Please let me know if this helps or if you have any other questions.

Posted on Sep 29, 2009

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