Question about Xerox Phaser 8500/DN Printer
You have a Cyan ( blue) ink stick stuck or a broken ink stick in the ink loader.
Check the cyan slot carefully, one of the sticks has not moved properly, The machine is not seeing the ink loader moving indicating a stuck cyan stick, Here is the info.
Ink stick count faults (error code 09,03x.4x) are declared when the printer melts 2.5 ink sticks without tripping the color's ink out flag. The ink out flag is used to physically count ink sticks passing thru the ink loader.
Verify that the ink sticks are Xerox 8500/8550 ink sticks. Manually verify that the ink stick are correctly loaded and are able to advance in the ink loader chute. Check for broken ink sticks which can fool the ink out (ink stick counting) sensor.
The ink stick count fault can only be cleared by powering up the printer in internal diagnostics mode. Then scroll and to the Functional menu item Clear ICS Fault.
Posted on Dec 19, 2007
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